Even though its name might come off as glamorous and fancy, Royal Ace casino is an online betting venue with a pretty bad reputation. It was introduced back in 2009 and is owned by the Ace Revenue group.
People used to steer clear of any site from the group, including sites such as Silver Oak, Planet 7, Slot Madness, and Captain Jack. All of these joints had the same issues: extremely slow and delayed payouts, along with highly unprofessional and rude customer support.
The next thing you know, these guys were taken over by another rogue business, known as the Virtual Casino Group, but in reality, all this meant was even more trouble.
At first, they had actually tried to get their act together, but once the company got relocated from Costa Rica to Eastern Europe, things started looking grim once again. The casino has remained rogue ever since then.
When you take a quick glance at the design and appearance of the site, it looks kind of cool but in an old fashioned way, with all the violet tones placed against a dark background. At least it will look nice in the wee hours of the night and will be easy on the eyes should you choose to spend hours and hours playing here.
Promotional Offers
If you’re one of those bonus hunters, always jumping from casino to casino and searching for the best offers, this might not be the best venue for you. Sure, there are promotional offers here, but they aren’t really anything to write home about.
First of all, they will give you a deposit match bonus, claiming that they can fully match whatever amount of money you deposit.
Besides that, you can vote for your favorite slot in the so-called Slot Battle Of The Ages. This is a contest in which new releases compete against old favorites. Participating can earn you a NO MAX bonus (actually a deposit match one) which also comes with some extra spins conveniently thrown in for good measure. Not bad…
But, this is actually all of their promotional offers, and we must agree that it’s pretty much on the slim side of things.
Other than that, we were really surprised to find out that they also have a VIP club as a way of rewarding their most loyal customers. This is a tiered program, with each tier coming with its own unique set of perks and incentives. The tiers include Jack, Queen, King, Ace, and Royal Ace.
Games
When you stop for a moment and think, it all comes down to playing games, right? Actually sitting down with a game and getting to know all of its specifics and trying your best to beat it and win. This is why we strongly believe that the games lobby is at the very core of every online betting venue.
The larger the selection of games, the merrier the players will be, and let’s not forget that a huge games lobby only serves to attracts even more new customers.
Well, once we reflect on all of that, we can only say this online casino falls somewhere in between. They didn’t choose to shop for various software providers, instead, they’d decided to stick with one exclusive provider of games for their lobby. In this case, it’s one of the industry dinosaurs, the good old Real Time Gaming.
In order to actually reach the games lobby, you need to click the “instant play” option first, as it is not located on the home page. Once you do so, you will be taken to a whole new page, where you can start off by checking the “new games” section, especially if you aren’t sure which game you want to play first.
The games are neatly stacked and segmented into four main categories, including slots, table games, video poker, and specialty games.
Without further ado, let’s take you on a short tour of the games lobby and show you what they’ve got in store for you.
Slots
Go to any games lobby at any online casino and you will realize that slots always populate the largest portion of the available space. This is mostly because they are also the most popular and sought after.
In this venue, you will find some rather hot titles such as the Ancient Civilization-themed, Aztec’s Treasure, Bubble Bubble, Cleopatra’s Gold, Count Spectacular, Coyote Cash, Crystal Waters, Derby Dollars, Double Ya Luck, Dream Run, Eagle Shadow Fist, Enchanted Garden II, Eternal Love, Fantasy Mission Force, Ghost Ship, God Of Wealth, Gods Of Nature, Green Light, Hairway To Heaven, Lucha Libre, Naughty Or Nice III, and so many more!
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Aladdin's Wishes | 20 | ||||
 | Caesar's Empire | 20 | ||||
 | Builder Beaver | 25 | ||||
 | T-Rex | 25 | ||||
 | Goldbeard | 20 | ||||
 | Golden Lotus | 25 |
Table Games
Even though glitzy slots are all the craze, there are still a large number of players who still prefer having fun with one of the good old-fashioned table games. The selection you will find here involves Baccarat, 21 Blackjack, European Blackjack, 21 Face Up, Let ‘Em Ride, Match Play 21, Pai Gow Poker, Perfect Pairs, Pontoon, Suit ‘Em Up Blackjack, Super 21, Tri Card Poker, and Vegas Three Card Rummy.
Video Poker
This is still a favorite among many punters out there, and the variations on video poker that you can enjoy here include Aces & Eights, All American Poker, Deuces Wild, Bonus Poker, Double Jackpot Poker, Jacks Or Better, Joker Poker, Loose Deuces, 777’s Wild, and several more.
Specialty Games
Here you will find a handful of games that simply didn’t fit any other categories, and these include American Roulette, Banana Jones, Craps, European Roulette, Fish Catch, Keno, and Treasure Tree.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Loose Deuces Video Poker | Real Time Gaming | Visit |
Supported Devices and Platforms
It’s fair to say that the site looks much better on a smaller screen of your smartphone or tablet device. Unfortunately, we can’t really say that it’s easier to use, even though there is only one drop-down menu that basically provides you with access to all the features and options available.
When you access the site from your computer, you will need to enable Flash in order to play any games in your browser, but we really like the fact that all games can be played in demo mode. This enables you to check the games without having to log into your account.
Unfortunately, the situation is somewhat different on the mobile version, as you can’t even see any games nor choose which ones to play unless you create an account and log in first.
This is completely illogical, as the growing number of mobile gamblers will expect their mobile gaming experience to be an efficient and easy one. This is way too complicated and will turn away quite a large number of potential new customers.
Banking Methods
Talking about available banking methods, you can consider this online casino an average venue, especially if you consider the fact that it’s meant to cater to the needs of US and Canadian players. It will give you the most common options, with very little to steer away from the well-beaten path. Still, not all banking methods can be used for both placing deposits and making withdrawals.
Those of you who prefer using credit or debit cards will be glad to know that Visa and Mastercard are accepted here, but keep in mind that these can’t really be used to withdraw any cash!
On the other hand, those who prefer using various e-wallets for money transactions will surely appreciate the fact that Neteller can be used for both depositing and making withdrawals, but in all honesty, we’d love to see more similar service accepted here.
We really need to give this operator a round of applause due to the fact that they do accept Bitcoins, and they can be used for both placing deposits and making withdrawals. Crypto-fanatics are welcome here!
There are other deposit methods available as well, including American Express, Discover, and various prepaid cards, but in order to use those you need to contact the customer support first.
When it comes to making withdrawals and collecting your hard-earned cash, you will surely be disappointed to find out that besides the aforementioned two options, you can only rely on BankWire and BankChecks.
Whichever method you choose, the minimum deposit is quite high, so it might suggest that the casino only accepts high rollers. This is further confirmed by the fact that the minimum withdrawal is also quite steep.
But…
…it all makes sense once you figure out that the weekly payout limit is meager indeed.
On top of all this they require you to fill out the Credit Card Agreement Form and send it along with a copy of a personal ID issued by the government before you can place any bets.
All of these things considered and combined with the fact that payments are commonly delayed here, it’s easy to conclude that this venue needs to be avoided.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 Check/Cheque | ||
 Discover | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Dogecoin | ||
 Players Rewards Card | ||
 Ripple | ||
 Tether | ||
 MasterCard Debit |
Customer Support
You will never know how much you appreciate the importance of proper customer support until the moment you actually need them. We’ve seen many amazing casinos with poor customer service and vice versa, but it all boils down to the fact that poor support can be a serious deal breaker.
Unfortunately, this virtual casino has built quite a reputation for poor customer support. On the internet, you will find numerous complaints of extremely rude and unprofessional customer support agents at the online casino.
If a casino has staff that’s unwilling to help you, what you’re going to do? Go play someplace else, that’s right.
In theory, you are greeted with a plethora of options here, starting off with a basic FAQ section, that has three different categories to offer – General Questions, Deposit Questions, and Payout Questions. These should cover all your basic and most common issues, but if these don’t cut it you will have to reach out to the staff.
The first and the slowest option is to write them an email. General support can be reached at [email protected], while deposit inquiries need to be addressed to [email protected].
If your issue requires a faster means of communication, we suggest you try reaching a customer support agent by using the live chat platform, but we suggest you arm yourself with plenty of patience.
Still, when you need to talk to a real person and hear her or his voice, nothing beats the good old telephone call. Luckily enough, the casino has a phone number you can dial, and if you happen to call from the US or Canada, it will be toll-free. The number you need to dial is 1 888 288 2944.
Licencing
Did you know that the operator supposedly operates under a license once issued by the Government of Costa Rica, but it can’t be found or seen anywhere on their site. Some portals list this info, but unfortunately, we weren’t able to find any way to confirm this.
Even though it has various certifications from third-party institutions such as Gaming Labs, Net Nanny, Gamblers Anonymous and NCP Gambling, it still doesn’t mean that it’s a safe place for placing bets. Without a visible license, we can only say avoid this place like the plague and take your cash elsewhere.
Restricted Countries
Countries that are not allowed to register at the online casino include:
Afghanistan, Albania, Alderney, Algeria, Angola, Armenia, Australia, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Venezuela, Virgin Islands, British, Western Sahara, Yemen, Zambia, Zimbabwe
Recent Comments
48 Comments
User reviews marked with this logo are syndicated from LCB.org
So if you deposit bonus, don’t expect to get paid that out anytime soon. They prioritize the people who deposits versus no deposit bonuses. Which I can understand. But also I do think that it should be first come first serve in a line of order versus prioritizing who is who.
This casino is terrible if you win with a free chip or free spins because you’ll have to wait a month or more if you win to get paid. If you win with a deposit and can withdraw with coindraw then it’s a lot faster.
This was the first casino I won at. I loved the bonus that newbie get an can’t find anything to complain against them. There not bad I like the. An have cashed out with them no problem
I pre Kyc’ed and sent my bitcoin withdrawal of $780 on September 8th. Still not received. Terrible customer service from a 3rd party vendor that can’t do anything for you other than escalate your issue which takes 24-72hrs. I was sent 2 emails after I sent my withdrawal in on the same day the first saying congrats you should have your money shortly then I received the next email that said the withdrawal will be approved in 7-10 days (business days people!)lol. September 18th I get 2 more emails first one saying my money will be deposited shortly! Yaya! Second email said deposit will happen in 7-10 days. I won’t even go into all of the chats I had because it would turn into a war and peace like novel. They will never see another penny from me. I wouldn’t tell my worst enemy to play here… unless he was the worst ever then I might!
!!!!!!!DO NOT PLAY HERE!!!!!!!
These guys actually did me decent. After my docs were verified in like 3 days I waited the weekend then got paid Monday
Used a free welcome bonus that had a max cash out of like 100 but ended up winning like 5k! Of course just my luck. So I played it all away until I got to 100 and never was able to even cash out anyways. Very disappointing.
They got over on me two times, I deposited and everything then they sent me the deposit back saying I wasn’t eligible to cash out because I used a chip back to back but I previously deposited between chips but they wouldn’t show me my deposit history, bunch of clowns I recommend DO NOT PLAY THERE
After reading the experiences other members had with Royal Ace I am so glad I quit playing at nearly all of the Inclave brands. I think they all kind of went down hill. From my understanding none of them are licensed either.
Well I requested a withdraw of a $100 on the 23rd and I have not received one email or any type of communication from them so this tells me that they do not care about there players and I will not be making any deposits here and I recommend that players do the same. You would think they would want to get some decent feedback from the players instead of constant bad reviews but then again like I said they do not care.
Do not sign up and even play for fun this company will lie and do what ever it takes not to payout how they can get away with this is crazzy anytime someone steals money it becomes a crime and they have to deal with the consequences why are these companies getting away with this STAY WAY FROM ROYAL ACE CASINO AND THERE SISTER CASINOS
This has been one of the casinos that have been able to be consistent with withdrawals. they do not take a long time to process their withdrawals and support is great. i wish there we more promotions but no complaints overall.
Do you work for them? Are they paying you in some way? This is one of the first times I’ve heard agood review! Are you sure this is the correct casino?
Royal is is beyond the worst casino I’ve ever deposited on. They gave me 200 free spins on their new game for Halloween for a no deposit bonus. The max cash out was 500. I ended up making the wages and my cash out was 493.00 I waited 2 1/2 weeks after chatting with customer service screenshots and all and I’m telling me that it’s going through the seven day window. What is the seven day window was completed. I went back on the website and it said approves, thinking that my withdrawal was in my bitcoin wallet come to find out they denied it because they said I did too many free no deposit chips however, I’ve already deposited on this account and this was my only first no deposit bonus so they not only wasted my time they denied my withdrawal and they continue to send me these free no deposit bonuses the main person of royal Eighth continues to email me telling me that they denied my withdrawal, but I don’t understand why on my account is still shows approved so word of advice to everyone do not deposit I would not even sign up for royalties because they are scum artist
Royal ace is more like a royal pain in the ace 🙂
This casino is awful! They are seriously a joke and I just don’t see how they can even afford to keep themselves up and running!
I for sure would have thought they would be long gone by now!
They must make their money on newcomers first few deposits as I seriously doubt they have any long term members!!
I have never been paid my winnings and everything is just shady all around
Find another casino to play. There are so many good ones out there. Don’t play this one
over 6 weeks to get $74.. cashed out at 110.. thats after their ‘service fees’ and other BS. 10/10 DONT RECOMMEND
No better than its sister casinos about paying people in a timely manner. I hear that they do pay after a while as long as you don’t break any rules but in today’s gaming world if it doesn’t pay out in a couple of hours it really isn’t acceptable to me. Too many casinos are paying in crypto in less than an hour now
This is the worst casino I ever met!!! Don’t waste your time there. Awful lagging website with poor games selection and shady bonus conditions. While playing you get disconnected all the time. Games are rigged. And even if you are a lucky one you will never withdraw there. You`re told to submit some documents but when you do that they find thousands of excuses stalling for time. Customer support does nothing to help they duck away from direct questions in chat and never tell you what exactly is wrong or missing. You can forget about your winnings. Stay away from this pseudo casino!!!
You know there’s something about this casino that I want at the lake so much but then there’s even something about it keeping me from liking it. I don’t know if it’s the achievement system that I really enjoy or what but I wish this casino could have a makeover and send in a casino rescue team and completely cut it out and remake it top to bottom with updated withdrawal times and everything
Played here once, never won. Actually glad I lost judging by the comments below. This casino group gets two thumbs down, they are slowowowowow
A very neat mobile site that is smooth and quick. The site itself is good but not as good imho. Very quick if you use a BTC wallet and some of the promotions are worth joining.
Thanks, juggaloroscoe. The casino will be informed. We’ll see if they reply our email.
it is juggaloroscoe there as well
Sorry to hear that, juggaloroscoe. Unfortunately, this brand is on our warning list due to slow payouts. However, we’re going to get in touch with the casino and ask for assistance. Please provide me with your casino username.
service is terrible, will not cash out, and the process for it they might as well steal my identity
HORRRRIBLE! cant get my payout here because i rent and dont have utilities in my name and they want to get the landlord involved. . . . . . dont play here!
Horrible can’t cash
This casino has a lot of deposit options. There withdrawal options are pretty good too. There customer service is very kind. There bonuses are very good so you get to play with more money. They have a wide variety of games so you will never get bored. iF YOU WNAT TO REQUEST A PAYOUT THEY pay but you have to send in id requirements.Good casino id recommend.
Royal ace has a very usable VIP club that actually rewards you. It works on mobile with all of the games that are on the PC download version. Banking is OK but wire transfers are old fashioned.
Royal Ace Casino is royal trash. No need to waste hard earned money on a business that simply does not care or change to accommodate its customer base. No customer service whatsoever, no incentives and almost impossible to get paid makes this a perfect $h!t storm.
Trash. Absolutely trash along with all there brand when i was new to online gaming i didnt know any of the rules i was locked out of my email at one point and made a couple new accounts for royal ace raging bull planet 7 and a couple others this was a long time ago i claimed there ndb. Look i know thats wrong i never won or tried to really even win i use to do it for fun. However i started actually depositing often at royal ace and emailed each place i made the new accounts at multiple times to try to resolve this because out of nowhere royal ace banned me after i deposited over 1000 dollars in a weeks time i had a huge cashback bonus coming and they screwed me now im not allowes in thers or any of there brand ive explained this to them multiple times they always say it will be fixed but never is which makes me nervous cuz after that experience i always read every word of t&c for all casinos and in most they say if they ever find out you made multiple accounts anywhere they can deny any winnings which is absolute bullshit but they all say it so its part of gaming online unfortunately ive never had a problem i mainly play deck media brand they pay everytime no problem. But this needs to be reslolved for that reason exactly.
These guys are part of one of the “super long time to get payout” group. They aren’t necessarily bad because they eventually pay, but who wants to wait a month for a payout? Really, I don’t understand their methods, but they have been around about 10+ years with same problems, and somehow find a way to make enough profit to stay in business. I think there are high rollers they cater to. If you look at some of the bonuses in the group, their match bonuses are the highest online, with some over 100% to $2000. Perhaps for the hgh rollers they are more responsive and quicker? Just a thought….
Royal Ace used to be a favorite, however over the past year they have become a slow pay / no pay casino. They’ve gone from a 2 day cash out to a 2 month cash outs, while many other RTG casinos have actually sped up their pay out process. Sorry to say, but they’re going backwards in a forward moving world! Many better and faster paying casinos out there!
Support is slow, and when you do talk to someone they’re not very nice. I wouldn’t play here again.
Stay away from this scammers. Poor casino, disrespectful and amateurish support. They won’t pay me my completed bonus and had closed my account because I have contacted support from another country… Deplorable casino room, this casino should be blacklisted immediately. Do not deposit here your money in no way! 0 stars for these swindlers.
Another run of ther mill rtg software site that was bopring and very very slow. The games at this place are the same as the rest… old and slow, the support was so so but all in all not gonna deposit real money here, too old .1/2 star and that’s being generous on the rating as well
Royal Ace just is another rogue casino under the affiliate program AceRevenue. There are 5~6 casinos under this program – Captain Jack, Bingo Knights, Silver Oak, Planet7, Slot Madness. These casinos are very notorious for their non-payment, but, still are operating deceiving players with high value bonuses, or with no-rule bonuses, etc. Some good ratings above must have been written by the casino people.
Yes corin69, bonus code has expired. Thanks for heads up. Luckynn
my wife tried using LCB51R but it says expired. her user name is dolphsldy
great place for slots. if u like good bonuses for slots, dig around first and find the right one for you. then pick a game with awesome bonus levels. when you hit its easy to cruise through past your playthrough. then cashout and re deposit. perfect!
They seem to be a decent place to play, I have not had any complaints so far. They have good customer service and live chat operators are helpful and friendly. They offer a great variety of deposit bonuses all the time and free chips to. I personally find the layout and colors very of the casino are quite appealing also. So far I can’t say anything bad about them
its ok but wouldent let me cash out my ndb even after i met the playthrough
I have played here before and the games are similar to the other sister sites.The ndb has a high playthrough..higher than most.Lots of games to choose from and seems to also have alot of bonuses on deposits.Just curious how many peeps have actually cashed out here?
This casino is fun but they could do more with better non deposit bonuses. There are no tournaments here that I ever found. I give this casino a 2 star rating, not one of my favorite casinos.
From what I can see Royal Ace & five others have been making a great effort to speed up withdrawal times. I would be interested to know if they are really still connected to the Virtual Group. I received $500 after I 1st requested the deposit on 06/25/14 on 07/0914 and the cost was only $25. Give my host a call @ 888-616-5368, his name is Nelson Morgan and he offered me the same promos in all six of their casinos. $30min.-no rules + $50 chip. I believe it came out to a 413% bonus, $100min/$100max Leave a message and ask him to call you back
As I understand it, this is supposed to be the Virtual groups more ‘respectable’ operation, where they pay out a little quicker and treat players a little better. I refuse to spend a penny with these people though so cannot make any promises. If these people owe you any money search google for virtual group probation and you should find a thread at another well known casino site where they will help you get paid. This might be the only chance you get to get your cash so take it!!!
damn only 1,5 stars…and that casino looks realy nice and that bonus with that irish goblin:)
Not every gambler can become a customer of Royal Ace Casino, because this casino doesn’t accept the players from many countries, especially from Eastern Europe. Meanwhile, those who wouldn’t be denied in service, can enjoy the bonus program, various games by Real Time Gaming and other proposals.
not that good as i expected however some of the games make impression with their bonus round system but i am not going to play there soon
I would use the larger one \”10ROYALFREEPLAY\”
WHAT BONUS CODE TO USE FOR THE FIRST TIME SIGN UP