The seventh planet in our Solar System is Uranus, but there is no connection between that and Planet 7 Casino. This long-running, US-facing casino runs entirely on Real Time Gaming software.
Planet 7 has a poor reputation for paying out, and its current terms explain why: withdrawals can take up to four weeks, payouts are capped at $2,500 a week, and card deposits carry fees of 3–10%. Read the banking and licensing sections below before you decide to play here.
Promotional Offers
The current offer for your country is shown below. Always read the full bonus terms, including wagering requirements, expiry and maximum cashout, before you opt in.
Sign Up Bonus
200% up to
∞
New Customer Offer. T&C’s Apply. 18+. The games 'Banana Jones' and 'Fish Catch' may not be played with any funds from a coupon code (e.g. all bonuses). Any winnings from coupon codes on these games will be deemed void. Max cashout: $1,000.
- Wagering Requirement: 30 x ( bonus + deposit )
- Code: WELCOME200
Games
All of Planet 7’s games come from Real Time Gaming, and the site lists more than 200 titles. That is small next to multi-provider casinos, but RTG’s catalogue covers slots, table games, video poker and specialty games, and Planet 7’s FAQ says its games are certified fair by testing firm TST.
You can play in your browser (Instant Play) or through a downloadable Windows client. The download is not available for Mac.
Slots
RTG is best known for its slots and progressive jackpots. Its catalogue includes long-running titles such as Achilles, Caesar’s Empire, Cash Bandits 2 and Megaquarium.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Megasaur | 25 | ||||
 | Triple Twister | 50 | ||||
 | Goldbeard | 20 | ||||
 | Hen House | 25 | ||||
 | Spirit of the Inca | 25 | ||||
 | Aladdin's Wishes | 20 |
Table Games
RTG’s table range covers baccarat, several blackjack variants and poker-based table games such as Pai Gow Poker.
Video Poker
The video poker section covers RTG’s standard paytable games.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Loose Deuces Video Poker | Real Time Gaming | Visit |
Specialty Games
RTG’s specialty range includes keno, scratch cards, roulette and craps.
Supported Devices and Platforms
Planet 7’s mobile casino runs in your phone’s browser on iOS and Android, with no app to install. On desktop you can use Instant Play in any browser or the Windows download client.
Banking Methods
Planet 7 accounts are in US dollars only. According to its banking page:
- Deposits: Bitcoin, Litecoin and Ethereum from $30 with no fee; Visa, Mastercard, Amex and Discover from $30 to $1,000 with a 3–10% fee; Changelly from $60 to $200.
- Withdrawals: Bitcoin ($50–$2,500, fee up to $40), bank wire ($100–$2,500, fee up to $20), cheque ($100–$2,500, fee up to $25) and Coindraw ($20–$2,500, 5% fee). Card withdrawals are not available.
The terms set slow payouts. Each withdrawal can take 7–10 business days to be reviewed, then a further 7–10 business days to be paid. The standard limit is $2,500 per week, which VIP players may have raised, and monthly limits of $5,000 or $10,000 apply depending on your balance compared with your total deposits. A large win can therefore take months to collect.
If you withdraw a deposit that has not been wagered at least once, Planet 7 charges an 8% fee (minimum $4).
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 Check/Cheque | ||
 Discover | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Bitcoin Cash | ||
 Dogecoin | ||
 Players Rewards Card | ||
 Ripple | ||
 Tether | ||
 MasterCard Debit |
Customer Support
Planet 7’s contact page offers 24/7 live chat and email at [email protected]. No phone number is listed.
Responsible Gambling
Planet 7’s terms mention deposit limits, cool-off periods and self-exclusion. Self-exclusion is requested through live chat and takes effect immediately. There are no self-service limit tools or reality checks in the account.
Licensing and Availability
Planet 7 Casino is operated by Primrose Media Limited (company number 15804), registered in Anjouan, Union of Comoros, according to its terms and conditions. The terms say it is licensed in Anjouan under the Computer Gaming Licensing Act 007 of 2005, but give no licence number, and we could not confirm a licence on a public regulator register. Australia’s ACMA named Planet 7 Oz in its first round of illegal gambling website blocks in August 2020, and mirror domains such as 1planet7.com and iplanet7.com remain on its blocked-website list. The review site Casino.Guru records 90 player complaints, mostly about slow withdrawals.
The terms set a minimum age of 21 (or higher where local law requires) and prohibit players from Australia, the United Kingdom, New Zealand and much of Europe, including France, Germany, the Netherlands and Spain.
Independent complaint sites record a large number of disputes involving Planet 7 and its sister casinos, mostly over delayed or denied withdrawals and verification problems.
Our Verdict
Planet 7 has a familiar RTG game library, but its payment terms work against players: card deposit fees, a $2,500 weekly cap, a review and payment process of up to four weeks, and an offshore licence with no published number. We do not recommend it while better-regulated alternatives are available to you.
Restricted Countries
Countries that are not allowed to register at this particular online casino site include:
Afghanistan, Albania, Alderney, Algeria, Angola, Antigua and Barbuda, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Colombia, Comoros, Congo, Congo Democratic Republic, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Federated States of, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Recent Comments
153 Comments
User reviews marked with this logo are syndicated from LCB.org
I have been a VIP5 at Planet7 and several sister casinos for several years. If I recall correctly it’s been since 2010. They have the best no rules bonuses and monthly chips. a single deposit of $100 a month makes depositors at my level eligible for a $700 appreciation chip the following month – as long as I follow the terms – even then, based on my deposits my personal VIP Hosts have made exceptions and have been available to chat or even call me to discuss issues.
As long as you have the patience to wait for payment – they pay. My only wish is that payment was quicker – but hey, if I am waiting for $10K to hit my account after using a 420% no rules bonus – I am not complaining.
Won on planet 7 they gave me the run around about my withdrawal and ultimately closed my account didn’t pay me and wouldnt tell me why
Just another standard basic Casino. If you think you’re going to get paid out your withdrawal guess again.
Planet 7 Casino has been a frustrating experience. The interface is outdated, making navigation difficult. Customer service is slow and unhelpful, and I’ve encountered numerous issues with withdrawals. Bonuses seem attractive, but the terms are overly restrictive, making it hard to enjoy the games or cash out winnings. Overall, I can’t recommend Planet 7 Casino due to its poor support and problematic policies. There are much better options out there!
It’s 2024. Despite having always at the ready deposit bonus coupons available for players if so desired, withdrawal times can exceed 7 to 10 business days. Casino can receive and credit deposits within 30 minutes. How come withdrawals aren’t processed in the same amount of time?
this one is another waste of time no payout horrible customer service not sure why this casino still exist
Ruby slots this one and a variety of others are all exactly the same and took me about a month to withdraw after I won and they were not easy to get your kyc process done and over with. They’ll make you will wait a full week before they tell you that it didn’t go through and then they’ll make you wait a week again and come up with some other lame excuse. Worst group of casinos ever.
Definiatley would never put a penny into this casino after seeing what happened to my buddy. He never got paid for his real money winnings. I would never trust any of the casino’s with outrageous welcome bonus offers. 400% deposit bonus is NOT any kind of bonus in my opinion. It’s actually much more of a restriction than it is a bonus. Just read the fine print and do the math. That’s ALOT of wagering you’ll have to do without losing your entire balance before you’ll be able to cashout.
I can’t vote a Zero rating? Cuz that’s what they deserve. Totally threw me to the wolves when it was time to pay out my $250. First they said I had to get verified, which I already had.. Emails take a week or more to be answered. They NEVER have anyone available to chat, so you just have to leave a message. And when there is someone there to chat, as soon as you ask why you haven’t been paid….GHOSTVILLE. STAY AWAY FROM THIS ONE!
I have to say that I really don’t like this casino one bit I put a deposit in thier casino and I actually hit big and I went to claim my winnings and they denied my funds and they deactivated my account
I’ve tried accessing Planet 7’s website today and message comes up that server can’t be found. Phones calls go straight to a busy signal. Anyone know what’s going on with them? Website crash? Taking the money and running?
Do not deposit anything into this fucking illegal casino I won 7000 and they won’t let me make any withdrawals but they have no problem taking money from your account how do you handle this it seems any criminal can open a casino online rob people and nothing happens to any of these online illegal casino bullshit casinos.
unbelievably rude and unprofessional company. if you are lucky enough to actually win anything. dont expect them to pay you anytime soon. terrible company
I understand a lot of the complaints players have with Planet 7 and yes, their payouts could be quicker, however, I want to share my personal experiences with Planet 7.
I’ve withdrawn a couple times with them and slow, yes, but without too much difficulty or pushback from their staff.
The most recent payout I want to write about….
I’d been waiting approximately 6 days for a rather sizable payout when I had a family emergency that required air travel. I immediatley reached out to them and asked if they could expedite my payout because of my unfortunate circumstances. Long story, short, I was paid that day and sent an email of condolences. So, I gotta say, I’m sticking with Planet 7 for this and, I seem to win more on their site than any other!
I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won’t even reply to any of my messages. I’m so frustrated because I’m beginning to think it is a scam! It’s been over a month and all I get is an automated message stating they received my email and will reply within 7 days. When I try to connect to live chat, it does nothing. When I try to call, it’s always busy! And when I email, the above happens….. nothing
I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won’t even reply to any of my messages. I’m so frustrated because I’m beginning to think it is a scam! It’s been over a month and all I get is an automated message stating they received my email and will reply within 7 days.
i think this is my favorite enclave casino, they offer 14 daily free spins for 7 days after any deposit and they have the lowest waging amount ive seen definitely in my top 3 .
This has got to be one of the worst casinos ever! After I won, they locked me out of my account for no reason!
Pretty much same as these other people should have read the reviews before putting money in… won 5000 tried to withdraw 2500 then they took days to approve/deny then ended up denying it, but then I still waited a few days cause I kept checking the transaction section and all of a sudden it disappeared off there, and all the deposits leading up to the withdrawal disappeared too. So these A-holes tried deleting all the transactions to make it look like I never won or withdrew anything, or even made a deposit to win anything!!! Shadiest thing I’ve ever witnessed with one of these places but I guess that’s what I get for not just going to a normal casino… don’t waste your effin time…
Ahh, planet 7 casino!! If the planets only stopped at six then we would all be alot better off!!
It should be called planet 13 casino since 13 is supposed to be an unlucky number!!
I’ve just got nothing good to say about this casino.. it makes the mediocre casinos feel like some kind of winning streak!
well before i even knew about LCB and in general how to try to vet these websites, Planet 7 was one of the very 1st online casinos I found and played at and its the reason I am so stringent about the casinos i play at now, document *everything.*
I made a $30 deposit with a match with free spins promo; i ended up with $112.50 playable with the match boost + free spins on Sweet 16. As i was playing I noticed that my balanced dropped suddenly by ~ $100, They did not have any easy pop down with your rollover to check your progress so I periodically checked with live chat. When i got to the final ~$200 to rollover to claim some winnings I started to keep closer track to how much i was wagering to make sure i didn’t accidentally blow through the withdraw minimum after completing play though, i had had that happen at a different casino and i was kicking myself as i still at that point never had any real winnings that i could withdraw.
I was spinning and i knew i was about $1 away from meeting the rollover requirement I pinged live chat to confirm, upon live chat verifying i did complete the RO my balance dropped ~$100, which I thought that was the casino taking back its bonus money, however chat also gave me a heads up that “i need to to continue to to wager to be able to cover the minimum deposit and meet the withdraw minimum.”
I had the funds to cover the return of promo funds and withdraw prior to reaching out to chat support. The have since block my account so i cant even access their customer service. and because they did want to cash out what would have amounted to $70 winnings, considering I did make a $30 deposit. Dirty No Good Crooks at this fine establishment
I have cashed out on this casino site a few times for a decent amount and was eventually paid. The payout time was several weeks and 1 payout took over a month after having to contact customer support many times which is not any fun at all. So I was a weekly depositor for a while. I still play on the site but not nearly as often. I was verified last November and right now trying to get verified, address verified which hasn’t changed. My utilities are included and in my husbands name so they accept insurance documents. I forwarded that information with my name and physical address it was denied so I suppose I will have to take the time at this point to contact the casino by phone. Just not sure it is even worth the time at this point, the need to be verified every 6 months seems a bit bothersome especially when your information is still the same and gets denied either way.
Another scam site masquerading as a legit RTJ site. Their deposit bonuses are way too good to be true and all you will do is lose their games and if you should ever win to make you jump through hoops to get verified and then take months and months to pay you if they don’t make up rules that you didn’t break to say you violated the T&Cs and void your winnings or just simply not pay you for no reason at all and then close your account. STAY CLEAR!
can you please let me withdraw my money. this ain’t right. i’m trying to get milk and food for my kids
This is the only casino that I have ever hit a random jackpot on. It is no doubt one of the worst casinos to be caught playing and depositing at. I highly recommend spending your money elsewhere unless you just like giving it away. LCB has it at the bottom of the list for a reason
I have waited 33 days so far for a withdrawal of $2K. I have sent every bit of documents, even my bank statements (sketchy request). Every 7-10 my request gets cancelled and I have to start the request all over again. The chat reps keep saying they go in order and I need to wait for the final approval, oh and it should be done in the next few days. The games are fun to play, but its not worth it if you cant get your winnings. Be very careful, because some free bonuses will only allow you to keep $100 Max even if you win a large amount. This confuses a lot of people, and I lost $7K at another online casino, do to this rule, that Planet 7 uses also.
Just tried to login with a winning balance of over $50,000, received notice from Inclave that US residents are not allowed to play on Planet 7. Kind of disgusting I had this balance and it’s all gone. I had just logged in Thursday night.
I’m from united states and planet 7 knows that and I have been approved. Being approved really doesn’t meananything because it’s been 10 days and they keep telling me I will get my money soon. Also it states that u can play if your from united states, that’s where most of there customers are from.
My account balance was over $50K and now I can’t login, it doesn’t recognize my user ID. Live chat isn’t working and on-line customer service isn’t answering me back. This is ridiculous!
Follow the rules, no multi account, no consecutive free bonus, and they will honor your winnings. Getting them to pay you is another story. You will get paid but it will take forever. They make account verification a nightmare and it is hard to get them to progress through the withdrawal process unless you hound them. Once you are verified and your withdrawal has been approved, the battle is far from over. Message them every week to keep the pressure on and dont be too rude with support agents. If you walk on egg shells and hound them for months they will pay you. Highly recommend only using crypto. They charge huge fees on card transactions.
PLANET 7 ARE LIARS AND THIEVES. I HAVEE ASKED FOR A WITHDRAWAL OF MY MONEY FOR 3 WEEKS AND THEY REFUSE TO DO SO. DO NOT USE THEM EVER
I want a total of almost 7500 the first to pay outs I got rather quickly about week on each now waiting on my last one for months..I have going to play else where while still waiting on my money
So I have to start this review at Planet 7 Casino with fact that they did successfully pay me out a very decent-sized win. So I guess you could say and they get a few points to my book for that. Now as it goes to the timeline for my payout, my payout took nearly three months and it was a absolutely horrible experience. I don’t even know why it took so long, the never really even told me but after rigorous identity verification and a lot of patience they’ve actually paid me. As much as I am a fan of their daily free spins for recent depositors, it just left too much of a poor taste in my mouth for me to continue with them so I’ve no longer game at the casino. And also led me to avoid the other casinos and their group such as Slots of Vegas. So please pay attention to the warning LCB has at the top of the page when it comes to pass because it is absolutely accurate!
I have played Planet 7 for several years. My identity was stolen, accounts hacked and they helped me set up a new account. I won’t $1300 and although it took 7 weeks to get paid they did send my winnings and FYI it was on a free spin. Here a year plus later I have deposited several times like 5 and won $800. been almost 2 months and just today my withdraw was approved and sent through Bitcoin, my preferane. It takes way too long but they do pay.
They keep telling me they can’t process my withdrawal with Bitcoin at this time. So frustrating
I won $39,800 Oct. 15 th 2020. I chose checks instead of wiring. I got two checks. One for $2440.00 and two months later $2400.. It is now July 2021. Haven’t received a penny. Now their asking me questions about my banking. Want to know all my checking or savings. Also my car coverage. It’s too weird. They want way too much info. BE CAREFUL!,
I’ve also been asked to get an UNSECURED BANKING PRODUCT. It makes no sense!!
Horrible customer service. I have cashed out from this casino multiple times but each time took over a month even after having my identity verified and all documents were approved. They required a long list of verifications including taking a selfie with a local newspaper showing the date and town. Would not recommend.