JackpotCity is one of the longest-running names in online casino gaming. It launched in 1998 and is now part of Super Group (SGHC), the company behind Betway and Spin Casino. The international site, jackpotcitycasino.com, is run by Baytree Interactive Ltd under a Kahnawake Gaming Commission licence and serves markets including Canada (outside Ontario and Alberta) and New Zealand.
What you get is a polished, conservative casino: a large slot library built around Games Global titles, live dealer tables, a native iOS app and a straightforward set of card and e-wallet payment options. It is not a crypto casino and it does not accept players from the US, the UK or Australia.
Software
JackpotCity built its reputation on Microgaming games, and that catalogue now sits with Games Global, which remains the core supplier. The lobby also carries titles from Pragmatic Play, Hacksaw Gaming, Blueprint Gaming and OnAir Entertainment, so it is no longer a single-provider site.
According to JackpotCity’s FAQ, its random number generator is supplied by Apricot, and the site carries eCOGRA certification.
Play Jackpotcity Casino Games
Games
JackpotCity’s own pages quote different totals (500+, 1,000+ and 1,500+ games), so treat the exact number loosely. In practice the library is large enough that most players will not run out of options, and it is organised into slots, table games, live casino and a small selection of other games.
Slots
Slots make up most of the catalogue. Games Global supplies the bulk of them, including its well-known progressive jackpot network headed by Mega Moolah. Pragmatic Play, Hacksaw and Blueprint add newer video slots, and the exact selection depends on your market.
Progressive jackpots grow until they are won, but they are long-shot games. If you play them, set a budget first and treat the jackpot as a bonus rather than the goal.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Totem Treasure | 5 | ||||
 | Reel Steal | 9 | ||||
 | Wowpot 5-Reel | 15 | ||||
 | Hound Hotel | 25 | ||||
 | Boom Brothers | 20 | ||||
 | Silent Run | 25 |
Blackjack and Table Games
The RNG table section covers several blackjack variants, roulette, baccarat and craps. Rules vary from table to table (number of decks, dealer behaviour on soft 17, side bets), and those details affect the house edge, so it is worth opening the game rules before you play.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Super Fun 21 | Games Global | Visit |
Video Poker
Classic video poker titles such as Jacks or Better and All Aces are available. Video poker rewards correct strategy more than most casino games, and the paytable shown in each game tells you its return.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Double Joker | Games Global | Visit |
 | Double Bonus Poker | Games Global | Visit |
 | Louisiana Double Poker | Games Global | Visit |
 | Jacks or Better | Net Entertainment | Visit |
 | Deuces Wild | Net Entertainment | Visit |
 | Aces & Faces Video Poker | Games Global | Visit |
Live Casino
JackpotCity’s live casino streams real dealers for blackjack, roulette, baccarat and game-show titles. OnAir Entertainment and Pragmatic Play Live are the named studios.
More Games
Keno and scratch cards round out the lobby. Both are pure games of chance with no skill element.
Supported Devices
JackpotCity works in mobile and desktop browsers without a download. There is also a dedicated app: iPhone and iPad users can get it from the App Store, while Android users download it from JackpotCity’s own site. The app and the browser version use the same account, balance and bonuses.
Bonuses and Promotions
The current offer for your country is shown below. Always read the full bonus terms, including wagering requirements, expiry and maximum cashout, before you opt in.
Payment Methods
JackpotCity sticks to established fiat methods. Visa, Mastercard, Skrill, NETELLER, ecoPayz, MuchBetter and Neosurf can be used for deposits and withdrawals, and paysafecard is available for deposits. Exact options depend on your country, so check the Banking section of your account.
Withdrawals start with a 24-hour pending period. After approval, e-wallets are usually the quickest way to receive your money, while card withdrawals take 1–3 business days. You will need to verify your identity before your first withdrawal, and doing that early avoids delays.
Two limits are worth knowing. The standard maximum is the equivalent of £10,000 per 24 hours, and players who withdraw more than five times their lifetime deposits are limited to €4,000 per week. Accounts that sit inactive for 18 months are charged a €10 monthly fee.
All Accepted Methods
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer | ||
 Check/Cheque | ||
 eCheck | ||
 Maestro | ||
 MasterCard Credit | ||
 PayPal | ||
 Visa Credit | ||
 Visa Debit | ||
 Visa Electron | ||
 WebMoney | ||
 PugglePay | ||
 MasterCard Debit |
Customer Support
Support is available through live chat and email, and JackpotCity’s FAQ and help centre answer most account, bonus and banking questions. Support is offered in several languages. There is no published phone line.
Responsible Gambling
JackpotCity lets you set daily, weekly or monthly deposit limits from your account. Lowering a limit takes effect immediately, while increases take 24 hours. You can also take a break from 24 hours, self-exclude for six months or longer, and take a short self-assessment test. The site links to Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous.
Licensing and Availability
jackpotcitycasino.com is operated by Baytree Interactive Ltd (Guernsey company no. 69691) under Kahnawake Gaming Commission licence 01059, and Baytree appears on the commission’s register of authorised operators. Players in Ontario are directed to a separate site, jackpotcity.ca/ontario, which the operator states is run by Cadtree Limited and regulated by iGaming Ontario.
The international site does not accept players from the United States, the United Kingdom, Australia or Alberta.
Our Verdict
JackpotCity is a dependable choice for players in its supported markets who want a long-established brand, a clear licence and a familiar slot-led catalogue. If you want crypto payments or a cutting-edge game lobby, there are more modern options, but for a straightforward, well-regulated casino JackpotCity remains a solid pick.
Recent Comments
99 Comments
User reviews marked with this logo are syndicated from LCB.org
a complete platform for gambling but i simply bave my favourite one for at least 10 years but jackpotcity is a good one i aprove ,😎💎🇨🇦🇨🇨
Looks nice with lots to do and plenty on side quests. Daily free spins and the players lounge are great touches.
However it feels like a dead spin zone to me and I can’t shake the feeling it’s scammy
They lost what little respect I had left when they ignored my latest issue about an error with achievements. It cost me my leaderboard placement & I’m livid. I’m dropping this review off and filing formal complaints.
They’re quick to take money. Instant depo. Withdrawal is nearly impossible and I usually give up after a week of waiting & reverse the withdrawal. No point in depo cuz you won’t get anything back. But I still tried and tried and now that I can’t even enjoy the one aspect that kept me logging in I’m at my breaking point.
Games are fun but I question the legitimacy of the listed rtp,
Biggest issues:
unreliable support. Slow or unresponsive support. Very Untrustworthy you can’t rely on support or overall management of this casino, complete failure to correct errors or rectify problems. Even with proof.
Failure to payout or unnecessary delays. Website malfunctions, technical issues & unfair practices. Deceptive promotions leaderboards & tournaments.
Horrible experience.
Down a LOT of money.
Very disappointing.
I would not recommend to anyone. It’s not worth your time or money.
I personally love this casino. The bonuses are great when you can get them. They are always adding new games and the games hit really great. My biggest wins have been at this casino. I would give it a 5/5 however chat support is slow and can be hard to reach. Also withdrawals take way longer than other casinos but it can be worth the wait. 🙂
It’s easy to deposit. Easy to verify. But bonuses could be improved.
I liked this casino and sisters casinos very much.
But when study the reviews it’s very difficult to decide whether I continue playing here or not?
The first casino which offers $300 bet on slot of sisters of oz wowpot.
Customer support is not so good because recently I sent mails but their response is so late that we can’t imagine.
Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I’ve been over a day since (now monday) and still nothing… I’ve sent two follow ups via email… no response. 👎
I haven’t played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a “double my deposit” offer with no wagering requirements. and it proved to be true 👍 No playthrough was requested after I deposited- I actually played on and off for about 5 hours until winning a random jackpot at over $2000 CAD- as for their withdrawal and document verification process… stay tuned. ((I’ve crossed all my “T’s” and dotted all my “I’s” ☝️ followed all their requirements, for not only on their website document uploading process- but ive also sent emails with my inquiries and documentation uploads. I even used my best manners and everything 🤞)) #staytuned
Not too bad of a casino. Gives you some bonuses and fees games are good payouts… updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves
A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that.
get a free spin everyday and now the money wheel daily games are great but the 50 withdraw sucks if you put 20 on then win 40 you gotta just keep playing that’s the only thing i don’t like but you can deposit 5 dollars i like that cause deposit low and win high i say
I have been playing for years I won 10 days ago and did a withdrawl. nothing in my account getting fed up please deposit my winnings. I have had lots of friends sign up but now I am wondering if it I’ds a scam.
Jackpot City definitely does not deserve a place on the warning list here. I say this responsibly because I have been a member of this casino for more than 10 years. I’ve probably had over 50 withdrawals and never a single problem. I am really surprised that this casino is on the warning list
Zorro, don’t be so sure about this casino. In ten years, Jackpot City Casino has changed its soul. In 2018 it merged into a group with a bad reputation, which was already involved in unfair practices. I suggest you switch to a casino with good ratings and better reviews.
I’am very new to online gambling so June 28th I won jackpot of $3880 however because of bonus I cashed out at $1990. I have been trying every day speaking with customer service always getting the same response. They are now saying payment was cancelled wk and half ago and I would receive emails updating me. never one email. everyday they say give it ,24-48 hrs. I’m so frustrated and disappointed being my first experience winning. Dunno what to do but I will not give up mainly because of the point they takey money and refuse to give it back. I don’t want someone else going through this
Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause one week i’m winning almost every spin and then i play it again a week or so later and nothing then i sign up at one of their partners spin casino and loose 900 in 2 days on that same game and oh ya i forgot every time i seem too win over 2000 i have issues cashing out because of bonus requirements and theirs is 70x and if you take a 100 % bonus and deposit 100 be ready too have to get too 7000 before you can cash out and in my experience that’s impossible and if you even get close they add these stupid 10 cent 20 spin bonus free spins and interrupt your game in the middle of winning and switch you too that game to spin 20 useless 10 cent spins that yeild around 1 dollar almost every time and some times you get zero and then your wager requirement to be able to withdraw is now higher because of a stupid useless unwanted bonus spins they keep poping up on your screen so fast while your playing the game your winning on that you accidentally press the accept button conveniently placed on top of your spin button and it’s messed up your hot streak your concentration and ya it happen to me when i was only 1200 away from cashing out 6200 and in half hour i was broke and i’m not sure why i couldn’t cash out every time i lost 1000 it kept saying i was 1200 away but never went down even after loosing spin after spin 5000 dollars i had just won so in my opinion they rig the machines and do very sneaky shit too make sure your set up for failure
Hey, Cory, don’t be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people-
1) Research: Before you deposit with a casino to make a fortune with your money, please be aware of whom you are dealing with.
How will you do that? Join the LCB community ‘run by players, for players’, where you can learn from other players’ experiences who share here, their joy and sorrow in their reviews. You will know beforehand whether these casino people are trustworthy or not. Get well-informed about the casino’s ratings and reviews.
2) Be an avid reader: Keep reading about casinos and how they are managing their businesses. How promptly they pay their dues to players.
3) It seems you are a skilled player. You can chase an extraordinarily high wagering requirement without getting tired, only that you are playing at the wrong place.
I hope to see you more frequently here at LCB.
They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can’t pay me. claim like that Who wants to go in and play? Please spread the word. Don’t get involved with this company ever. They are thieves. They will steal your money shamelessly. In fact, his company didn’t even deserve a place in society. There should be an inspectorate Then don’t let companies like it. came to cause trouble to others If anyone has had an experience like me It would feel really bad.
Hello ธวัชชัยอินทะศร114, we’re sorry to hear about your withdrawal problems with Jackpot City. we’d like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use caution when considering this casino. However, we’d be happy to provide you with assistance and will reach out to you via private message.
they Post thousand of adverting on big board in Quebec, then gone..
jackpotcity more like jackpotshitty! they slole my deposit of 30 bucks then kept it after dickin me around for months. DO NOT PLAY THERE!!!! THEY SUCK
Hi, my bank has told me that you guys have taken money out of my account and put me into overdraft which i didnt even know was possible i thought i was having bank glitches for the past 3 weeks. Also on my bank account when i deposit it clears & i have credit but a day later it says pending but the amount i put into my account left my bank account also.
this place is a scam, I had to cancel my card and get a new one the place they withdrew from was somewhere in africa some random cosmetic shop and a place called Defuna its a school also somewhere in Jamaica. so Goodluck. cancel your card they take extra if they can
I made a deposit via your pay direct over two hours ago! It even shows up on my bank transactions. I’ve been waiting on hold for over an hour! Via your silly chat BC you sunny have a number listed or email!!!! Nice business practices, I can tell you care deeply for customer care 🙄
Very good casino, well run with clear rules, fair bonuses and reasonably fast payouts 3-4 days. Probably could do better with e-wallets re the withdrawal times but other than that its a good place to gamble.
Iv cashed out many times no problems just got to provid your ID and proof of ownership of the card used to deposit…hint…when betting start low.. and when ur winning then it stops raise a little and keep doing that.. when losing lower your bet u will see what I mean… so far iv had 18000 successful withdraws…
Hi Rob. I am having an issue withdrawing from JackpotCity its been over a week I keep getting an error message. Any help will be appreciated Thanks
If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus wheel and on a .50 cent bet got the bonus wheel right away, it landed on something and gave me $50! Sweet! I upped my bet to $1 and got that wheel again! It landed on free spins which paid just over $100. I upped my bet slightly to $1.25 and Boom! The wheel dropped again..this time it landed on the Gold bunny and paid me $1000! It was the first time I’d hit 1K on one spin online and I’ll never forget it. Well I spent the next 3 days making big bets and small bets and ended up withdrawing $1800, which was etransfered to me in 3 days without my being verified! So I kept $100 in there and ran it up to $600, withdrawing $500 which was again given to me without being verified! I get chills recalling this experience, my Second best run at a casino ever. So back to the $100 I kept, I went nuts, hopped up and making mostly max bets, I could not lose, I still have screen caps of wins on Break the Bank etc, I got up over $6000 and how many days later? Who knows, withdrew $3500, leaving nothing in my account to play more, But this time I got the notice I’d have to be verified and they were really sticky, I sent in my bank statement but it got rejected and finally a few days later they got back to me informing me they wanted 3 months of my statements. Got that but again rejected, wanted it in PDF, omg I remember thinking this is not going to work out but eventually everything was accepted and they paid me out.
So on a $60 deposit they paid me in total $5800–I couldn’t wait to deposit another $50 the late night my $3500 came in so I did and right away noticed they weren’t offering me any sort of match bonus-odd but whatever-so I hit the Wolfs Howl game and noticed my max bet is now $1 when before it was $10. Wth?! I quickly texted my friend Shannon who on my advice had joined up and had no luck, to log in and see what her max bet on that game was and sure enough hers was $10- dodgy! My max bet on most all the games I’d played and won on were now substantially lower as well. I ran through that $50 in a hot minute not hitting anything but determined deposited another $50 and nothing! I remember I finally got a bonus on Rockabilly Wilds and it paid me $0! It was like day and night but besides the bet manipulation I thought well I’d been so lucky it’s probably just normal I’d have a bad spell..a few days later I tried $20 and again nothing! Hmm the next day I tried $10 and this time went into chat to ask why I wasn’t being offered any match bonus and why was my bet options lower than previous? I was told “that’s the way it goes, maybe in the future you will but in the meantime you can try spinning the lucky wheel of fortune” which I had spun probably 50 times and never got anything. Lol! I asked again about my bet being lowered on the games and was put on hold for over half an hour and then just kicked right out of chat. When I tried to go back in it was unavailable lol! Anyways ran through that $10 in 10 seconds and was about to leave when I remembered to check my loyalty play and sure enough I had something like $400? from all the play I’d done in bonus money available which I quickly redeemed and lost, played min bets mostly and it was dry spin after dry spin! So I can’t say for sure but I know something dubious was going on. I left wondering why they had done what I’d thought they had done, wouldn’t they want me to keep playing there so they could recoup some of their money? Besides the $130 I’d put back in. But I guess not. And if you’ve gotten this far in my retelling congrats! Lol. There’s only one bit left..so a few months back I was watching Real Housewives and the JackpotCity commercial came on so I had to, for fun mostly and when I logged in I noticed $4 in my balance, which was weird-so I deposited $8 etransfer, the minimum being $5, and cautiously started playing, so many new games! And I’d checked the old reliables and the max bet was now back to the $10+… but I could not hit anything again. Done in ten minutes. But I can’t say dont play here, I had the most fun! and up to that point, my biggest withdrawals.. just watch your back and know when to leave I guess.
Great site, hsve never had a problem withdrawing my money. Highly recommend, good payouts.
Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don’t win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I have had. Verification was easy and simple no big list of things I needed to send in. Range of games and the look of the site is also very good. Oh and in regards to the hell I win many times in a row then have weeks of nothing but that’s just the life of playing at a casino
It is like any other casino I won some time and lost sometime. Played roulette by Evolution gaming. Nothing odd or fraudulent found on this site.There are always match deposit bonus, but I suggest play without bonus you can still win comfortably. Good luck.
Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m staying the hell away. Their customer support is also trash, just like the casino. I’ve sent multiple emails and got no response. I consider this casino to be the worst. Should be illegal to do what they do, constantly changing their terms and conditions. Disgusting place, don’t bother. If I could give it a negative score I would.
tobinc89 youre absolutely right there is something not good and that wheel is 100 false fake, better not spins its no worth to spin on that never win wheel!!!. biggest bs ever made!!!
Their loyalty program is laughable, and the spin wheel is rigged if you haven’t made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same location. They pay out, but I have far greater luck at other casinos. Maybe coincidence but I feel like they are not 100% on the up and up and are not transparent. And their bonuses suck.
For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel aswell
Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and… in fact i never get back a cent from them, i deposit few times with the bonus here, just for recreation, and the wagers are almost impossible, if u want to withdraw someting need to deposit 50 us, and, i will do that in another casinos, this isnt near my favs, but have a nice game choice and a great user friendly interface.
overall not a bad casino definitely not one of the worse but not a casino at the top of my list either
I’ve been playing at Jackpot City for years… overall no issues. The bonuses and game selection leave something to be desired…. but I’ve won a few big ones here… so I keep coming back.
I found out about them quite accidentally on one of the forums, I looked in because they tempted the welcome offer. I was slightly surprised, but when I got the funds on the account I thought it was worth it. I’ve been there for several months and I do not regret my decision
The climate is quite dark, but I believe that this will change quickly, especially since they have a nice offer and I would like to play longer there, especially because I value games from Microgaming and have a nice loyalty program. Worth recommending
Im very surprised with the rating of jackpotcity. It definately doesnt offer as many free bonuses as others and withdrawal is pretty average, takes a few days to recieve. It does have lots of deposit match bonuses. The loyalty points take so long to accumulate I have found. It would still be one of my top casinos being pretty straightforward and most trustworthy in my opinion.
I won $4oo on my first deposit, payouts were fast, the spin wheel though is stink I mostly get joker or fastfoward just too get the joker again.
A solid casino coming from Malta. The biggest gain I had in Live Casino, because last month I paid $ 178 to my bank account. JackpotCity has a phenomenal live casino that offers the ability to play live video table games via HD real-time video streaming. Their choice of live games includes three standard – Blackjack, Roulette and Baccarat. My recommendation, despite the low ratings of individual players.
I actually liked this casino a couple years ago and made several deposits and withdrew a few small amounts as well. I too am shocked most of LCB members rated this casino as the worst. I must admit, I haven’t played at this casino for a couple of years now. KYC took about 3 working days and withdrawal processing time is about as long as well. Probably that’s the reason why I do not play there anymore.
** JackpotcityCasino cheaters.
JackpotcityCasino, Trash casino ever.
Nearly deposited $3,000 and did not even withdraw a small part of it, $100.
Keep making irrelevant excuses, don’t provide contact number, only thing that I must do in order to receive withdrawal is patience and waiting forever?
It has been 1 month that I claimed that withdrawal and still it is not in my account.
For all users who are already members or try to throw your money into this site, never ever do that.
This cheaters “never pay your winnings”.
Thanks u saved me 100.00 lol. Was planning to play on Xmas. Not playing there if it’s even one bad review on withdrawals
Played several times on jackpot casino, liked it at first have gotten up to 2 and 3 thousand from 100 dollars. Then things started going down hill. Have put in 100 dollars and had them take it all within 15 mins. Tried more times giving them the benefit of the doubt however never got better. When I was doing well the promos on my account went 100 per cent down to 60 apparently I’m a platinum member which should say how much I’ve put on this site but not getting any playtime with the funds I put in is ridiculous. I’d at least like to play for a hour or more with the money I win before they take it all in one fail swoop.
This is interesting because when I search top online casinos the top hits I get on google are websites with really good reviews on Jackpot City Casino however I trust this community and the LCB reviews more.
I guess I was foolish to sign up and make deposits at this casino but cut me some slack this was several years ago when I was a newbie at online gambling. I would just search top online casinos and then open the first website and take the #1 rated casino on it.
Aside from all the bad reviews that I have recently read and it’s poor reputation I can say that I actually enjoyed my time playing here. Never made a cashout so t/c’s didn’t really matter however if the casino can’t be trusted then I will stay away from now on.