Merkurmagic Casino is closed. This review is kept for reference only.
Merkurmagic is a new Spanish online casino which offers its customers more than 50 online slots, card and table games available for instant play from any computer or mobile device. The casino is becoming increasingly popular because it continuously adds new games to its virtual library, providing new and fun content for all casino players.
The online casino was established in February 2016 by the gambling operator Merkur Interactive Services which is a subsidiary of the multi-billion Gauselmann Group. The German-based gambling company is a leader in this industry for more than 60 years and Merkur Interactive Services is responsible for the sales, marketing, media and customer support activities in its online segment. So, it is no surprise that the online Merkurmagic Casino dedicated to the Spanish audience is quite impressive, considering the fact that it is new and still relatively unknown in the online gambling community.
Focusing on online slots, the casino offers Spanish-speaking players an exciting range of classic and video slots provided by Merkur Gaming. The collection of card and table games is rather limited with just a few blackjack and roulette games on offer. However, the website features a smart, convenient design and a very easy navigation, so that users can immediately find all their favorite games. The intuitive, instant-play interface and the nice mobile version will also keep users satisfied – no downloadable software is necessary for the games to run beautifully, and no mobile app is required to open the casino from your Android or iOS phone and tablet.
The banking options are standard and should be sufficient for most players. Deposits into the casino are instant, but unfortunately, withdrawals may take longer than expected – up to 48 hours when winnings are transferred to digital wallets, and up to 5 business days to credit cards. Customer support, on the other hand, is professional, reliable and very fast, so customer issues are often resolved within hours.
Software Providers
Although the number of games at Merkurmagic Casino is quite limited, players can enjoy their stunning graphics and user-friendly interface. The gameplay is smooth and users can easily forget they are playing at a web-based casino. Even sound effects are realistic, which further improves the gaming experience. The lack of bright, intense colors which is a typical feature of many gambling websites is easy on the eyes and contributes to the overall positive impression given by Merkurmagic.
For its primary software provider, Merkurmagic Casino uses Merkur Gaming and its state-of-the-art gaming platform. As a modern and innovative company, Merkur Gaming has a diverse portfolio of high-quality land-based slot machines and most importantly, an exciting and ever-growing collection of online slots. To provide its customers with fun, yet accessible content, the software developer creates country-specific games.
The Spanish Merkurmagic Casino is no exception – the slots, as well as the entire website, in fact, are designed with local players in mind. Some of the most popular titles by the developer include Blazing Star, Gold Cup, Big Buck Bunny, Gladiators, Magic Mirror, 221B Baker Street, and Ka-Boom. There are also many other games, all carefully selected to bring fun and excitement, and more importantly to casino players, great payouts.
The casino is also supported by Blueprint Gaming, another member of Gauselmann Group. The UK-based game studio offers games and virtual slot machines of excellent quality for online and mobile platforms.
Play Merkurmagic Casino Games
Wishing Well
Wishing Tree
Fruitinator
Savanna Stampede
Golden Gate
Super 7 Reels
Knight's Life
Magic Book 6
Jokers Cap
Gold of Persia
Knockout Wins
Triple Flame
Available Games
Merkurmagic is a new casino, which can explain the lack of an extensive game collection. Although the games are approximately 60, the casino constantly adds new titles from the portfolio of Merkur Gaming. Their quality, on the other hand, is impressive – clear, beautiful graphics, user-friendly interface, authentic sounds, everything that you would expect from a really large software provider. Yet, Merkur Gaming is still making its first steps into the world of online gambling.
The slots and other games at the casino can be immediately accessed from a menu on the home page or from the top toolbar which can be seen from any section of the site. Along with Games, players will also see the Promotions and Help sections, which are equally important. The games are divided into several categories – Slots, Blackjack, and Roulette, but players can also select the popular titles or use the convenient Search tool to find their favorite game.
Casino enthusiasts who visit Merkurmagic for the first time have the opportunity to try all available slots for free. The so-called Fun Play mode is available to everyone without registration, which is a really great convenience. The gaming session, however, will be closed very quickly if the website registers inactivity for more than a few minutes. Of course, players who want to bet and win real money will need to open an active account at the Merkurmagic Casino.
Unfortunately, a major casino game category is not represented on the site, namely video poker. Although video poker games are widely popular in web-based casinos, they are not featured in Merkurmagic, which will be a great disadvantage for many players and poker fans, in particular. Additionally, the gambling site has no arcade games and no scratch cards at all.
Slots
There are exciting, modern video slots, as well as classic fruit slots at Merkurmagic Casino, so Spanish-speaking players have a great choice. The variety of themes is impressive, ranging from Ancient Egypt and fantasy to horror and sports. All games come with their distinctive characters, settings, and sounds, while some of them are inspired by famous books and movies.
For instance, the 5-reel, 20-line video slot 221B Baker Street is based on the story of Sherlock Holmes and features wild and scatter symbols, as well as great multipliers. Scary bloodsucking creatures will be your allies in your mission to score a big win at the 5-reel Vampires slot, while magic mirrors, princesses, and unicorns will be your companions in Magic Mirrors II Deluxe. Another popular video slot at the casino is Big Buck Bunny which is based on a short animated film and features multipliers, wild symbols, and up to 50 free bonus spins.
Other video slots at Merkurmagic Casino are Gold of Persia, Gladiators, Amazonia, Gold Cup, Railroad, Kaboom, Pyramids of Egypt, Under the Rainbow, Loa Spirits, Magic Mirror, Ghost Slider, Endless Summer, Centurio, and Knight’s Life.
The casino also hosts a range of fruit slots that will please every fan of the retro-looking land-based slot machines. Among them are Candy & Fruits, Summertime, Double Triple Chance, Cash Fruits Plus, Blazing Star, Diamond & Fruits, and more.
Card and Table Games
The selection of traditional card and table games at Merkurmagic Casino is extremely limited. Fans of blackjack can choose from two European versions – Blackjack Lucky Seven and Blackjack Twins, or the Surrender option Blackjack 2against1. There is a Fun Play mode with these card games, but players can also choose the level of their skills and the size of the bets they are ready to place. The casino offers Classic, Pro, and High Roller options, so you have the opportunity to play your preferred 21 variation without risking too much.
The only available table game at the casino is roulette in its two variations, American Roulette and French Roulette. Again, players can select Classic, Pro, or High Roller options, or simply test the game in Fun Play mode.
Supported Devices
Merkurmagic Casino has a simple and very user-friendly design, while all of its main features can be directly accessed from the home page. There are important links to the casino’s Deposits, Promotions, Registration, FAQ, and Terms and Conditions sections at the bottom of the page. The neutral color scheme (dominated by black) with a pop of yellow is minimalistic, but at the same time, it creates a contrast and gives a classy feel to the website.
All games run in-browser thanks to the Merkur Gaming platform, so players can open them instantly without installing any bulky software on their computers. Playing is equally easy and fun on any desktop or laptop computer, regardless of whether it runs on Mac or Windows. Users simply need to make sure that they have the latest software updates, as well as a stable Internet connection.
The website is optimized for all mobile platforms, which is a trait of all successful, competitive online casinos. It opens in the browser of any mobile device, be it iOS or Android phones, or Windows Phones. It is also compatible with Android tablets and iPads.
The casino does not have a mobile app, but players can find a lot of separate applications for some of its most popular slots and games. The apps Magic Mirror, Gold of Persia, and Double Triple Chance, for instance, are available for free download and can be used on both iOS and Android mobile devices. Furthermore, Gauselmann Group’s application Merkur Magie App features many of the titles in the Merkur Gaming portfolio. However, it is available only in German, so neither Spanish nor English-speaking players will find it particularly useful.
| Device | Operating System |
|---|---|
 Desktop |   |
 TV |   |
 Tablet | |
 Mobile |  |
Bonuses and Promotions
The current offer for your country is shown below. Always read the full bonus terms, including wagering requirements, expiry and maximum cashout, before you opt in.
Payment Methods
Merkurmagic Casino accepts multiple payment platforms, including the most popular ones – credit cards and e-wallets. Customers can make payments and withdraw funds from their balances only in one currency – the EUR, which is understandable, given the fact that Merkurmagic is a Spanish casino that caters to local users.
The minimum limits for deposits and withdrawals are standard at €10 or even a bit lower if compared to many other European online casinos. There is also a maximum amount of funds a player can deposit into their casino balance – €600 per day, €1,500 per week, and only €3,000 per month. However, limit changes are subject to applicable rules and operator controls; they cannot be assumed to be immediately removable. Withdrawals from the site are also capped at €10,000 per day. There are no processing fees, but the different financial institutions or payment platforms may impose some fees on the transactions.
Most of the available banking methods can be used for both deposits and withdrawals. There might be exceptions, depending on the policies of each particular payment service. Usually, withdrawals are not processed to MasterCard credit cards, for instance, so casino players need to check with their card issuer or other institution in advance.
One of the most preferred methods for depositing funds at Merkurmagic Casino is the credit or debit card. MasterCard, Visa, Maestro, Discover, and Diners Club International cards are accepted and deposited funds are available for playing just seconds after confirming the transfer. Withdrawals are usually processed within 4-6 business days.
Neteller and Trustly availability, timing and payout support depend on the merchant and account. Trustly can support withdrawals at participating casinos; an older deposit-only listing here is not a general restriction on the service.
Prepaid Paysafecards are also used for making instant deposits at Merkurmagic Casino, but players will need to find an alternative payment service for withdrawing their winnings. One of the options is processing the payment via a bank transfer. This traditional banking method is a bit slower than most and withdrawals are usually processed within 8 business days. If you choose the bank transfer to make a deposit into the casino, you can expect it to appear in your account balance within 5 business days.
Players at Merkurmagic Casino also need to take into consideration that in order to play for real money, they need to have an active user account. For that, they need to provide their DNI or NIE number (for residents of Spain) or a readable copy of their ID in case they do not have such a number. The verification process is usually complete in a few days and until then, players cannot collect their bonuses and prizes, or make withdrawals.
All Accepted Methods
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Maestro | ||
 MasterCard Credit | ||
 PayPal | ||
 Visa Credit |
Customer Support
The online casino has a large FAQ section where players can find useful information regarding their registration and user account, their bonuses, gameplay, and banking. The Help pages are even more comprehensive, containing details about any possible issue you may have.
If all this information cannot help you, you can always contact the customer support staff of the casino. When you visit the Help section, you will see large Email and Live Chat buttons, as well as a toll-free telephone number (900 820 813), which all are, of course, available only to Spanish-speaking users. Questions can also be sent to [email protected] or through the mailing platform at the website.
Most importantly, the casino has a Live Chat functionality powered by LiveHelpNow. This has already become a must-have option for every web-based casino, so it is a nice addition to Merkurmagic casino.
The customer support staff is extremely professional and friendly, so Spanish-speaking players should be able to find a solution to their problem in a fast and efficient way. The support agents are available at almost any time of the day.
Licensing and Restricted Countries
Merkurmagic Casino is closed. The Spanish-facing casino of Germany’s Gauselmann Group was operated by Merkur Interactive Malta plc under a licence from Spain’s Dirección General de Ordenación del Juego (DGOJ), held since 2016. Gauselmann withdrew from the Spanish online market and Merkurmagic.es stopped operating on 9 October 2020, according to SBC Noticias. The review site Casino.Guru also lists the casino as closed.
The casino also has an international accreditation from the Global Gambling Guidance Group, and a certificate from the Spanish Jugar Bien Organization, which promotes responsible gambling. Although fairly new, Merkurmagic is already dedicated to delivering fair play and safety to its customers. In addition, all transactions on the website are secured by SSL encryption, so players’ credit card details and other confidential information are well protected.
Due to the fact that the online casino is under Spanish jurisdiction, users from other countries may not be allowed to play in it. Currently, Merkurmagic accepts players from Spain and Chile, and it claims that registration is possible for residents of all countries where online gambling is allowed. However, there are many places where it is not legal. The list of restricted countries includes
Afghanistan, Aland Islands, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
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