Genting Casino belongs to the internationally recognized Genting Group that hails from Malaysia. They are among the leading Malaysian gambling corporations, and they actually own and control more than 40 land-based casino resorts, all based in the UK.
Their history dates all the way back to 1965, so it’s no wonder they came well prepared and ready to venture into iGaming with their online Genting Casino. So, it all boils down to one question: is it any good?
The first thing you notice when you load the site is that it does look quite modern and sleek, but since they offer so many different options and menus, it may come off as a bit too cluttered at first sight.
Even though it’s mostly black and white, there are still a lot of bright surfaces so it may not provide the most comfortable experience, especially if you prefer playing during nighttime. The bright red accents add to the drama and make the place look much more classy. We do like the design and all the icons representing different game categories.
Their games lobby is quite large and it features games from several different providers, but we must say that it’s aimed mostly at slot players and punters who like live games. The selection of table games and other traditional games is simply way too slim, so if you’re into such stuff, you better look elsewhere.
Let’s check what else they’ve got in store, and once we pop open the hood you will see for yourself and decide whether this casino is the right iGaming vehicle to give your gambling desires the right ride.
Promotional Offers
There are a large number of punters out there who simply jump from casino to casino and chase down various promotional offers. Well, if you’re one of those bonus hunters, let’s just say that this isn’t really the right place for you.
Why is that? Sure, they will throw a welcome bonus at you, the very instant you reach their home page, and it is an excellent one at that. Basically, that’s a deposit match bonus that comes with some extra spins as well, thrown in for good measure.
And that’s about it. No more bonuses, no more promo offers besides that one…
Hand on heart, they do offer you a possibility of earning some comp points. These are referred to as “Genting Points” here, and you can start collecting them as soon as you place your first deposits. They can be exchanged for cash, but keep in mind that no matter how many you accumulate, you need to spend them over a period of six months.
Also, we’re glad to report that the casino does have a loyalty program, and they call it the Black VIP Scheme. Once you become a VIP you will be greeted with a deposit match bonus with each new week. Also, you will be granted a cashback twice a month, which is another great incentive.
The VIP scheme is tiered so you can be a Bronze, Silver, Gold, or Diamond one. The staff will be checking your status on a weekly basis, and assign you a tier accordingly.
This is all very neat and sweet, but only if you’re a VIP. We still believe that Genting Casino needs to offer more bonuses, promotions, and tournaments to their regular players, regardless of their status. This is how you gain new customers and build their loyalty.
Games
Aside from the fact that Genting has land-based casinos, and it also offers a sports betting option, its online casino has a lobby that packs quite a punch. The number of games featured has four digits, and all of these come from some of the flashiest names in the software business, such as BluePrint, Playtech, IGT, AMAYA, Novomatic, and more.
The lobby is actually on the home page so you don’t have to search for it. It is segmented into several categories, and you can also check out the most played games to see which titles are actually the most popular in this venue. There is no search option available but at least you can see all games sorted in alphabetical order.
Also, it’s worth pointing out that there are live games to be played, with real live dealers!
So, let’s take a quick little tour and show you what they’ve got stashed up for you, shall we?
Slots
Slots are always the most popular games among punters, and the situation’s no different here. They comprise the largest portion of the lobby, and the selection you will find here is really huge.
Some of the titles we really liked include Lucky Lady’s Charm Deluxe, Book Of Ra Deluxe, Dolphins Pearl Deluxe, Incinerator, Golden Fishtank, Legend Of The Golden Monkey, Double Dragons, Vikings Go Berzerk, Spina Colada, Valley Of The Gods, Easter Island, Vikings Go To Hell, Hanzo’s Dojo, Wolf Hunters, Electric Tiger, Orient Express, Da Vinci Diamonds, Vikings Unleashed, Diamond Mine, Lord Of The Ocean, King Kong Cash, and hundreds more.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Daring Dave & The Eye of Ra | 20 | ||||
 | Funky Seventies | 40 | ||||
 | Silent Samurai | 9 | ||||
 | Vacation Station Slot | 8 | ||||
 | Ghost Pirates | 243 | ||||
 | Pirate's Gold | 9 |
Blackjack
Now, there aren’t that many variations over here, in fact, there is only one, but it’s sure to keep you occupied for quite a while. Yes, we’d like to see more blackjack titles here, too, but for now, this is all you can get.
Roulette
Who doesn’t like placing bets at the world’s oldest game? Over here you can try your luck at Roulette, 3 Wheel Roulette, Double Bonus Spin Roulette, and Triple Bonus Spin Roulette.
Video Poker
There are a large number of players who like to stick with the more traditional stuff, and in most cases, these are punters who prefer video poker and its many variations. In Genting Casino, you will find only three, but at least they’re good. These three are Double Bonus Poker, Double Double Bonus Poker, and Jacks Or Better.
| Logo | Name | Software |
|---|---|---|
 | 4 Line Aces and Faces | Playtech |
 | 10's or Better Video Poker | Playtech |
 | Jacks or Better 4 Line Video Poker | Playtech |
 | Jacks or Better 50 Line Video Poker | Playtech |
 | Deuces Wild Video Poker | Playtech |
 | Joker Wild | Net Entertainment |
Jackpot
Feeling like a high roller? Well, you should definitely check out the available jackpot games, as these can be just the ticket to get you to stardom. The titles included here are Holmes And The Stolen Stones, Slots Gold, Gold Frenzy, Fortunes Of Ra, Fruitinator, Genie Jackpots, Cleopatra Mega Jackpots, Irish Riches, Ave Caesar, Golden Goddes, Mega Jackpots, Reel King Potty, Wish Upon A Leprechaun, Andy Capp, From Dusk Till Dawn, Wolf Run Mega Jackpots, Paws Of Fury: Enter The Panda, and so many more.
Supported Devices and Platforms
Sure enough, they didn’t leave anything to chance, so they’d planned a mobile friendly site since day one. Once you load the site on your smartphone or tablet device, you will surely be delighted with the results, and we’re pretty sure you won’t be getting back to its desktop counterpart.
First of all, it’s much darker than the desktop version, so it’s much easier on the eyes. All the menus and options are significantly simplified, and the site doesn’t leave you with that feeling of being too cluttered like its desktop counterpart does.
It will take no time to learn your way around and get used to navigating it.
On top of all this, if you don’t like using your phone browser for gaming purposes, you will surely be happy to hear that there are official apps available for free download for both Android and iOS devices. This way your gaming sessions will be even more discreet, and no one needs to know how you spend your time on your precious phone or tablet.
Banking Methods
We all love seeing as many banking options as possible, right? Sure, it’s impossible to feature each and every service in the world, especially when we consider that some of them are country-specific, but we’d love to point out that these guys are really trying to keep everyone happy. How do they do that?
Let’s start off with the credit and debit cards, as they are still the most commonly used deposit and withdrawal method in online casinos. Over here, Mastercard and Visa credit cards are accepted, there is no fee involved, and the minimum amount for both deposits and withdrawals is 10 USD/GBP. Please do allow 3-7 business days for the cash to reach your card.
It’s pretty much the same when debit cards are concerned, and Genting Casino will gladly accept Maestro, Visa Electron, Visa Debit, and Visa Delta.
It’s worth mentioning that once you reach the Gold level in their VIP scheme, you can also use Skrill as your payment method of choice, but in this case the minimum amount for both deposits and withdrawals is at 50 USD/GBP. There is also a relatively high cashout and deposit limit for Skrill users and it’s 50,000 USD/GBP per transaction.
Last but not least, if you’re a member of one of Genting land-based casinos in the UK, you can make deposits to and withdrawals from your online account over there. Once you reach the casino, simply walk up to the Cash Desk and they will handle everything from there on.
In this case you need to have a UK residential address, and GBP is the only currency accepted. Minimum amounts for both deposits and withdrawals is limited to 50 USD/GBP. Also, there are no processing times here, as all money transactions are instant.
Sure, they do try their best, but, as you can see, there is still plenty of room for improvement here.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Maestro | ||
 MasterCard Credit | ||
 PayPal | ||
 Visa Credit | ||
 Visa Debit | ||
 Visa Electron |
Customer Support
Customer support could easily be the most important aspect of each and every online casino, as it can make or break the deal. Some casinos have thousands of games available at hand, and they will smother you in multiple promotional offers, but if they have lousy customer support, nothing will stop you from leaving.
Right?
So, in light of this, it’s fair to say that the fine folks at Genting Casino have really done everything in their might to provide a top-shelf service.
First of all, we like the fact that they offer help during the registration process, and they also have a very comprehensive FAQ section. These should cover all the basic questions and possible issues, but if you still need to reach the customer support staff, there are three different ways of doing so at your disposal.
If you prefer keeping your communication in written form, write an email and send it to [email protected].
Still, in most cases you probably won’t be patient enough to wait for a response, so we suggest you try reaching a customer agent via live chat platform. They are available 24/7!
In case this simply doesn’t cut it for you, and you still need to hear a voice of a real human being, you can request a call back and they will be glad to call you and even pick up the phone bill. You can’t really be the one who’s making the call…
Licencing
Well, since Genting Casino is aimed mainly at UK-based punters, it is quite logical that they operate under a license issued by the UK Gambling Commission.
It seems like they really do care about their customers because right next to the license, you will find several certifications from third-party organizations aimed at promoting responsible gaming. These certificates include Play It Safe, Be Gamble Aware, Over 18 Only, and GamStop.
Clearly, these guys don’t mess around and playing here really do feel safe and secure. We can wholeheartedly recommend this venue.
Restricted Countries
Countries that are not allowed to register at Genting Casino include:
Afghanistan, Alderney, Algeria, American Samoa, Antigua and Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Belarus, Belgium, Bhutan, Bouvet Island, Brazil, Brunei, Cambodia, Canada, Cayman Islands, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Eritrea, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gambia, Germany, Greece, Guadeloupe, Guam, Heard Island and McDonald Islands, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jersey, Kazakhstan, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Libya, Luxembourg, Macau, Malaysia, Maldives, Martinique, Mayotte, Micronesia, Federated States of, Monaco, Myanmar, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestine, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Serbia, Seychelles, Singapore, Slovakia, Somalia, South Africa, South Sudan, Spain, Sudan, Svalbard and Jan Mayen, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Tunisia, Turkey, Tuvalu, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Vatican, Viet Nam, Virgin Islands, U.S., Wallis and Futuna, Yemen, Zambia, Zimbabwe
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User reviews marked with this logo are syndicated from LCB.org
Very disapointed with customer service at gentings. They have all the cash in the world so they have no excuse for this level of CS. Be prepared to send them screen shots and explain yourself to everyone over and over again. Bye guys. Keep my £400.
Gentings is not a good gambling site. Lack of design and userbility make it hard to navigate and the payment options are not gtreat either. Simple promotions and everything works ok, it just does not make you want to play there.
The lack of games on this site is really disapponting and the games that they offer are average. I am althat they have lost some games as again i am sure i have played games on this site that are no longer there.
Last year I registered with a link from another forum, where they offered 10 euros of a bonus without a deposit. Unfortunately, I everything quickly lost in the Playtech. But the casino I liked, and the reputation of it judging by the reviews of the players is not very bad. Perhaps I will use their offer of a bonus on the first deposit. There are good conditions.
Just joined this site via the above link, I received free spins on Superman instantly,, I found the site straight forward & very easy to get up & running..It has a nice feel to it also : )
Well for starters i never got to play at this casino because they have promised a 10 no deposit bonus i didn`t receive it so this is not a very good start on their behalf.I tried logging in a few weeks later and it seems that they have blocked by account.I will not try and unblocked because in my opinion it is not worth it if they need me as their customer they can send me a email and tell me why they blocked my account.terrible
A very big casino this Genting Casino in terms of money and resources and they have a lot of casinos open all over England but my online experience with Genting casino was not good really they refused to honor the £10 no deposit offer that i signed up for saying it was not available when it was really but i will probable look to deposit in the future to take advantage of the deposit bonus very soon.
just registered at this casino, then i couldn’t log in, but after chatting I can get in but the £10 bonus is not available.
I have played there a few times and so far I have only good experience. They have really nice support that always are there. I am not a fan of their promotions, wagering is really high and I think the variety for promos should be much wider. Game selection is really good though, all my favorite playtech games are there and they don’t lag. Only once I have made a withdrawal and with verification it took about 5 days.
Looks like a good casino with great playtech and igt slots BUT with the wagering being 50x bonus and deposit its probably the highest i have ever seen in my 15 years online slotting! I cant believe anyone would take this on, its impossible to complete!! I would maybe CONSIDER (if i won the lotto) taking the bonus on with WMS slots but no other software
I made my account for some freerolls that they had in the poker client and that is how I ended up playing in the casino where I won small amounts sometimes.I managed a small cashout of 40 euros paid in one or two days. They had from what I can rememebr a small deposit of 1 or 2 euros with skrill then.
What seems like many moons ago but in reality was about 4 years, I stumbled on Genting casino in the dark recesses of the Internet. It wasn’t a name I was familiar with at the time but a bit of research informed me that Genting were and still are, one of the largest casino and entertainment companies in the world.Convinced by this fact and the Alderney licence seal i signed up and played their Playtech games. A lot of my favourite Playtech games were missing and there was a 12 hour reverse pending time in play which I am not a fan of.Fast forward to 2013 and I received an email from Genting casino detailing a games upgrade.Aside from bringing in a slew of my favourite slot games from Playtech’s Marvel slots they also added an improved Live Dealer product offering Baccarat, Blackjack or European Roulette with a choice of Asian or English-speaking dealers.At the same time, Genting ditched their second online casino “Circus” to concentrate their efforts on the one brand and I’d guess the money saved explains the new investment in Genting casino itself. Seems sensible to me as both casinos were pretty much identical in terms of what they offered and neither really competed with the top brands. Overall, just an average experience and definitely not a casino that I would have considered among my best online casinos selections.genting casino has a new £500 welcome bonus that seems pretty straight-forward if you take those (I don’t personally – prefer to be able to cashout when I want and without restrictions) but that aside to be honest, after playing the new games and running through the cashout process I reached the conclusion that there is nothing too major other than a few tweaks to customer service which seemed relatively responsive and seemingly clued-up. The 12 hour reverse time still exists although I am reliably informed that VIP’s get special treatment that speeds up the cashout process – for everyone else this means a 24hr delay in processing but that is pretty standard these days.Overall though I’d say Genting casino is one of the better online casinos I’ve played and for live dealer players it’s a no-brainer.
Hi Misha77, thanks for heads up. I suppose that they supplemented list of “restricted countries” in their T&C from time to time, but I don’t know why they didn’t even think to inform their members about that, especially when member want to deposit there. Luckynn
No more players from CZECH REPUBLIC! Why they didn´t tell me, when I was depositing….They didn´t tell me, don´t deposit, you can´t play here… strange….or not?
Haven’t heard of Genting before, but saw a few good reviews, so decided to give it a try. The site doesn’t look bad, modern design and a lot of options available, but you will probably spend a few minutes navigating before finding all the info you need. I was really happy with the support around here, which is available round the clock, and it is always a good thing to start the whole experience by probing the support team, just to get the idea if they are serious enough. Had a nice few chats with them, got all the bonuses for new players and really had no problems. I can see that they are using several software providers, some of them I know from before, but in general, you get a nice selection of games and a more than a handful of really good games. I tried the slots to make use of my bonus, and did well, got the cash on the account real fast too!
I initially receive a free £5 chip from this casino and that’s what attracted me to play. I didn’t think this was all that great of an offer but I went for it. I enjoyed playing their slots quite a bit. The first one I played, I achieved a very nice bonus round in which I won a pretty penny! They also offer the comic-based marvel slots which are a nice addition to the site and I think helps attract more men! I did try playing some of them, like the hulk for example but the free spins didn’t give me much back so I figured I’d stick with their other themed slots. Their max cash out was £200 which isn’t too bad and they’re pretty good about getting it into your account in a speed fashion. They also offer skill games which you don’t see very often. They’re interesting if you’re into that kind of thing but I prefer to stick mostly to slots.
opened an account and for reasons they wont tell me refused to honour there bonus promise so withdrew my money there loss not mine
Played my free 25 here in Sept 2010 met WR and cashed out 225 including deposit of 25 GBP. Overall very easy to do didn\’t have any major problems didn\’t even need any documents for cash out. Well chuffed.
this casino is mad dog……i opened an account at this casino and it was locked instantly as apparently i am dead….lol(seriously) i told them i am deaf through my husband making the call and they continue to say i need to go on the phone and speak with them so i will bin this one lol,
new offer just in (i think) testing it out just now mmmmmm