Casoo Casino is an online betting venue that’s owned by SG International NV and it operates under a license issued by the Government of Curacao.
It is actually powered by Softgamings, and the first thing you notice when you load the site is that its design is simply out of this world. We mean this quite literally as it is based around a cosmic theme, and it puts you in the role of a space explorer. You are about to be taken on an adventure around the universe!
The site is all dressed in soft shades of blue, so it’s very easy on the eyes, but we honestly dig the astronaut mascot and all the cute illustrations that add up to the overall cozy feeling and the spacey atmosphere.
All the graphics and visuals are really top shelf, and it’s all so well executed, we wouldn’t be crossing the line by saying that the site is true eye candy. On top of all this, its beauty isn’t just skin deep, as it’s all so well sorted out, it takes virtually no time to get used to the site and reach all the options and features.
Under the hood, you will find a vast array of promotional offers, coupled with a gargantuan games lobby with games from many software industry giants.
Let’s check out what they’ve actually got in store for us, shall we?
Promotional Offers
Are you always on the lookout for the finest and the most tempting promotional offers out there? Well, if the answer is yes this may just be your new favorite venue.
To start things off properly, let’s now talk about the hefty welcome offer. They will give match deposit bonuses for your first four deposits! The first two deposits are coupled with some extra spins thrown in for good measure, as well. It’s worth pointing out that these come with fairly low wagering requirements, but on the other hand not all countries are eligible, so read the terms and conditions first.
When we’re talking proper gamification, these guys have really worked it out properly. If you’re playing hard, you need to be rewarded properly as well, right?
Over here you will get weekend reloads at the end of each of your playing week, but keep in mind that you need to be above level 40 to be eligible for this promotional offer.
In the spirit of the theme, you can never know what mysteries lie ahead of you, and while you’re exploring the universe you might also stumble upon some Mystery prizes on a regular daily basis! According to their claims, there are more than 500 various bonuses available under the veil of mystery prizes. Each of these is completely original and unique and comes with its own set of terms, wagering requirements and results.
Have you been competitive lately? Feeling that the Lady Luck is really on your side? Well, that’s good news, since you could take advantage of the fact that there are Galactic Tournaments available here.
There is no VIP Club, but luckily enough they do offer a neat and sweet loyalty program, which consists of collecting loyalty crystals. By collecting these, you will advance to different levels and gain access to planets with money, bonuses, extra spins, and various other forms of prizes.
Games
Each time we do our little research for the purposes of writing a review, we always like to spend most of our time at the games lobby, checking out different games. Of course, the more – the merrier, so we really like hanging out at casinos that come with massively big game lobbies.
Over here you will find thousands of games that come from some of the flashiest names in the software industry, such as Endorphine, Tom Horn, Microgaming, BetSoft, Evolution Gaming, and more…
On top of all this, you can choose to play live games, too. Some players simply don’t like playing any games that don’t come with a real, live dealer.
Once you reach the lobby, you can search for specific games by title, or you can simply browse them by their respective software companies. This works well for seasoned players, but if you’re somewhat new to this, you can’t rely on these options.
There are no usual categorizations like in other online casinos, but they do have one interesting feature that’s obviously aimed at new players who still can’t decide which games they should play first. This option is called Goodies, and it actually opens up a few smaller categories with cherry-picked games.
Over here you will find these:
New & Shiny – Hall Of The Mountain King, Wild Pixies, Temple Cash Frogs ’N Flies, and Extra Juicy.
Super Hot – Bonanza Megaways, Rich Wilde And The Book Of Dead, Sakura Fortune, and Madame Destiny.
Win Huge – Reactoonz, Book Of Aztec, Immortal Romance, and Voodoo.
Recommended – Who Wants To Be A Millionaire, Playboy Online Slot, Northern Sky, and Bigbot Crew.
Crypto – Book Of Fortune, Casanova, and #LuxuryLife.
Win Often – Big Bad Wolf, Ivan And The Immortal King, Moon Princess, and Goldilocks And The Wild Bears.
Random Features – The Finer Reels Of Life, Rise Of Olympus, Zodiac Wheel, and Dwarfs Gone Wild.
Win Both Ways – Zeus: Ancient Fortunes, Mermaids Millions, Crystal Queen, and Temple Of Luxor.
If you’re not interested in any of these suggestions, you can always explore for yourself and pick one of the numerous slots, video poker, roulette, blackjack, and other titles available.
Supported Devices and Platforms
In this day and age, if you don’t have a site optimized for mobile devices you basically don’t exist. This is true, mostly due to the fact that almost no one uses desktop and laptop computers to browse the net. They took this really seriously, and it’s clear that their site has been designed with mobile users in mind first and foremost.
Once you reach the site from your phone or tablet, you will realize that it’s actually a scaled down and simplified version of its desktop counterpart, where all the options are squeezed into a single hamburger menu. Navigating your way around here works like a charm, and you can reach all the features and options in no time, while the site doesn’t call for any adjustment period.
The design is very sleek and easy on the eyes, so you will able to indulge in long late night gaming sessions without any major issues. Playing games anywhere you want, any time you want has never been easier, especially if you consider how BIG the games lobby really is.
Another great thing about this venue is that you can actually play all the games for free without the need for creating an account and logging in. When you have a games lobby that’s this big, this is actually a great feature, because you need to check out lots of different games before you decide on those you want to play with real cash, right?
Once again, this is top notch stuff!
Banking Methods
We all love to see as many different banking methods available at a casino as possible, correct? This can really make or break the deal, as international online casinos simply have to cater to different markets that come with different rules and regulations.
When it comes to offering a wide palette of payment methods, it really stands out from the crowd, as they really seem to cater to various different needs.
Of course, you can place deposits and make withdrawals by using Visa, Maestro, and MasterCard debit and credit cards. Whichever method you choose, there are no fees involved, and all the transactions are processed instantly. The minimum deposit is 10 Euro, while the minimum amount you can withdraw per transaction is capped at 20 Euro. Also, the maximum deposit per transaction limit is quite generous at 4,000 EUR.
Those who prefer using e-wallets to place deposits will be delighted to find out that Skrill, Neteller, Yandex, Qiwi, ecoPayz, WebMoney, and Jeton are all commonly accepted at this online casino. Prepaid cards include the ever popular Neosurf which is a common method for Aussie players.
Last but not least, we’d like to point out that Casoo really comes off as a rather forward-thinking venue, as they are willing to accept several different types of cryptocurrencies! This means you can use Bitcoin, Ethereum, and Litecoin to place deposits and make withdrawals at this online betting venue.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer | ||
 Maestro | ||
 MasterCard Credit | ||
 Visa Credit | ||
 WebMoney | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Bitcoin Cash | ||
 Tether | ||
 TRON | ||
 Apple Pay | ||
 Google Pay | ||
 USD Coin |
Customer Support
There are several different aspects of an online casino that can be considered important, but once things go wrong you will learn to appreciate the importance of proper customer support. We sincerely hope this never happens, but more often than not people don’t realize how customer service can make or break an online betting venue.
Luckily enough, the good folks here have really done their homework here. It seems as if they went out and tried to learn from other venues’ mistakes and left no stone unturned.
We always suggest then when you get into trouble or simply have a question to ask, first check whether a casino has an FAQ section. They have this stuff nailed just right as their section is segmented into several different categories, each with a set of several most important questions answered, so you should really be covered here. These categories include Popular, Account, Deposits & Withdrawals, Bonus, Casino, Security, Responsible Gaming, Tournaments, and Glimmer.
If these don’t cover your needs, and your inquiry needs an actual response from the customer support team, you can choose to write them an email. If you wish to do so, make sure you address it to [email protected]. Keep in mind that these don’t involve an immediate reply.
There is yet another similar option that comes in the form of a ticket, where you don’t have to use your third-party email client to send an inquiry. We totally dig the fact that they refer to you as a space traveler.
Still, there are more urgent situations that commonly call for rapid responses, and emails and site forms aren’t really the fastest means of communication. This is where we give a round of applause to those who invented the live chat support.
This is simply a much faster way of reaching the staff, but still, there are people who prefer talking to a real live person and hearing her or his voice. Sometimes this really is the only way of conveying the essence of your problem, so if that’s the case, simply pick up the phone and dial +44 84 51 451 700.
Bravo, Casoo Casino, this is how you take care of your customers. A textbook example of how customer support should be organized.
Licencing
It is a company operated by SG International NV and it has a license issued by the Government of Curacao. Besides this info, you can also click to see their Responsible Gaming and Fair Play pages, where you can read more about how they care about their customers and their gaming habits.
Restricted Countries
Countries that are not allowed to register at Casoo Casino include:
Argentina, Australia, Bangladesh, Brazil, China, Curacao, Denmark, Ethiopia, France, India, Iraq, Malaysia, Mexico, Namibia, Netherlands, Philippines, Russia, Serbia, Singapore, Slovakia, South Africa, Spain, Tunisia, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Viet Nam
Recent Comments
67 Comments
User reviews marked with this logo are syndicated from LCB.org
Overall, Casoo Casino is a black hole that will swallow your time and money without a second thought. The user experience is terrible, the game quality is subpar, and the customer support is abysmal. Do yourself a favor and steer clear of this online casino – there are far better options out there in the galaxy of online gambling. You’d have better luck finding a real alien than winning anything significant on this site. Save yourself the frustration and find a casino that actually values its players.
Dear beanf384,
Thank you for sharing your feedback with us. The Casoo team sincerely regrets that your experience didn’t meet your expectations.
At Casoo, we are unwavering in our commitment to providing every customer with an outstanding experience. Ensuring that your journey with us is both enjoyable and seamless remains one of our top priorities. We believe that exceptional service, built on honesty and integrity, is the foundation of true customer satisfaction, and we continuously strive to exceed expectations in every interaction.
An integral part of our exceptional service is our dedicated support team, which is fully committed to addressing your needs with respectful, personalized, and timely assistance. Our goal is to resolve every inquiry efficiently and comprehensively, ensuring a smooth and positive experience at every stage of your interaction with us.
Please note that Casoo is a licensed and responsible operator. We do not have any influence over game outcomes. All games on our platform are provided by certified and reputable studios, which are regularly audited to ensure fairness, transparency, and compliance with regulatory standards. If you wish, we can conduct a thorough investigation of your recent gaming account activity to assess whether any RTP irregularities have occurred.
All of this is made possible by our dedicated technical team, which constantly works to enhance the website’s functionality, performance, and design. Their continuous efforts ensure a seamless, user-friendly experience for all our users. That said, we are always open to improvement suggestions and deeply value your feedback.
We sincerely apologize for any inconvenience you may have experienced and truly appreciate your understanding.
Best regards,
Casoo Team
I had high hopes, but this casino turned out to be a huge letdown. Withdrawals take forever (if they even go through), and support is either slow or completely unhelpful
The weekend reload bonuses are awesome! I always get a nice boost on my deposits, which keeps me playing longer. Plus, they send out surprise free spins, which is a nice touch.
A very good experience, pretty good casino with awesome graphics, bright and rich slots. There are a lot of game providers which makes it even more pleasant to play in search for your game. I am yet to win in order to withdraw, but looking forward to it as I believe their withdrawals are quick.
If you want mobile friendly casino then casoo is the best theme and support in mobile also nice support fast withdrawal
Great looking website, fast withdrawals (less than 1 hour), fast KYC and a lot of slots’ providers.
This was my favorite casino for many years. Then the updated the site and became “newcasoo” ! Much less games, much less deposit options and alot of problems with their bonuses. have used between 500-1000euro in Danish currency DKK, when i suddenly noticed in the terms and conditions, that Denmark and Danish currency suddenly was not allowed to play on casoo. But i could deposit and play in Danish currency and verify my account AGAIN even tho im lvl 70. What a freaking scam casino, that changed their terms of condition and let their old and high lvl players keep depositing, when they know they aren’t allowed there anymore. i am so pissed !
I don’t like this casino in the slightest it just never seems to have anything good happening
This is one of the few trustworthy sg casinos. Good bonuses and relatively fast payouts. All the games im playing can be found from here. Payment options are large
The casino needs more providers, and better bonuses as well and loyalty!
Some times customer service not present but overall nice game collection wallet withdrawal fast and mostly all best slots provider
A pretty good casino with bright and rich slots. There are a lot of game providers. And a quick withdrawal of funds.One of my favorite casinos that are pleasant and interesting to play.
They are part of gaming group that does things well. Its a gaming operator called Spinwinse. They make sure that everything runs smoothly and they know how to keep customers happy. Multiple payment options, many providers, fast payouts. The minus is they have a weak curacao licence.
I will never again settle for a lesser casino because I now have found this casino that offers a variety of slots I can play. Aside from slots, they also have exciting live dealer games. On this site, you have all the freedom to explore whatever type of game you want.
I claim it, Casoo is the best online casino with amazing offers, fun games and fast and secure transactions. I mean seriously, what more can you ask for? Don’t waste your time looking for other casino sites because I can guarantee that Casoo is the number one online casino site with different betting options and payment methods available.
I never thought I would actually find a good casino site that offers a wide range of top casino games from renowned casino game developers. I also enjoy Casoo’s user friendly interface that makes it easy to find what you’re looking for. Their live dealer game is definitely a must-try!