What is it we’re all searching for? What is the perfect online casino, what should the elusive one have? The biggest number of games? The most generous bonuses and promo offers? Is it something else?
Enough, with the questions, as we strongly believe that the truth is somewhere in the middle, and there is no perfect online betting venue, even though many of them out there are trying to get as close to perfection as possible…
Rich Palms Casino might just be that little, middle-of-the-road casino, that provides a healthy balance of everything and comes with its own little set of flaws as well…
The best bit about this one?
Well, it may not have a visible license, but rest assured it operates under one issued by the Government of Curacao, and it accepts wagers from players based in the US and Australia.
It may not have the largest games lobby in the world, but it is well-stocked with a multitude of different games from Visionary iGaming and Real Time Gaming, two industry giants.
The selection of bonuses and promo offers is definitely something to write home about, and if you consider yourself a loyal customer you will be delighted to see that they have a nicely laid out VIP club, among other niceties and rewards they have on offer…
On top of it all, they seem to have a modest but well thought out array of banking methods at your disposal, including Bitcoin. This only proves that the folks who run the place are definitely a clever and forward-thinking bunch, also evidenced by the fact that they’ve been joining progressive gaming hubs.
Now…
…without further ado, let’s pop its shiny hood open and see what these guys are all about and whether they are worthy of your attention and your time, shall we?
Promotional Offers
Remember the search for the perfect online casino? Well, this is one of this operator’s strongest points so far…
The very moment you decide to log in and try out the casino you will be greeted by quite a generous introductory package, which comes in the form a match deposit bonus for your first three deposits. The second match deposit bonus will also come with a neat little cashback incentive. On top of all this we need to point out that Bitcoin users will surely be delighted to find that they are eligible for quite a similar offer but with numbers and percentages that are slightly more advantageous.
Once you’re done playing with these, you will surely be pleasantly surprised that each day of the week has its own little promo offer! In most cases, these are even more match deposit bonuses, but some are embellished with extra spins thrown in for good measure.
So here goes the schedule:
On Mondays you get the Treasure Tours, Tuesdays are for Asgard Tours, Wednesdays get you Bubble Chills, Thursdays are reserved for Gold Rush Tours, On Fridays, you can try your luck with the Storm Ride, Saturdays will take you on a Jungle Safari, while each and every Sunday will get you the opportunity to enjoy Unlimited Bonuses.
You think that’s all?
Not even close. Other promo offers you can enjoy here include Weekend Star Shows, Cocktail Compliments, and New Game Tours.
And then comes the VIP club…
They say that the loyal customers are the best, so they definitely deserve to be rewarded, and that’s why these guys have devised their so-called Rich Palms Club. It is easy to get signed up and takes only a few minutes of your precious time.
It is actually a tiered program with six distinct tiers: Black Card, Silver Card, Golden Card, Platinum Card, Diamond Card, and Millionaire Card.
Depending on the level, there are many perks and goodies to be enjoyed, such as much faster withdrawals, personal bonus program, various loyalty promo offers, no max cashout cashbacks, and a 24/7 personal account manager, among other things.
New Customer Offer. T&C’s Apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. 250% bonus on first deposit plus 50% for crypto deposits. Valid for slots. Min deposit $25 ( Neosurf $10+). Max cashout: 20x.
Sign Up Bonus
300% up to
$3,000
- Code: -
- Wagering Requirement: 35 x ( bonus + deposit )
200% Bonus is valid once for slots and table games on the second deposit of $25+ (Neosurf $10+), WG x35, max cashout x20. Get+50% for Crypto Deposits!
2nd Deposit Bonus
250% up to
$2,500
- Code: -
- Wagering Requirement: 35 x ( bonus + deposit )
150% Bonus is valid once for slots and table games on the third deposit of $25+ (Neosurf $10+), WG x35, max cashout x20. Get+50% for Crypto Deposits!
3rd Deposit Bonus
200% up to
$2,000
- Code: -
- Wagering Requirement: 35 x ( bonus + deposit )
Games
As mentioned earlier, all the games in the lobby are provided by two software providers, so it may not offer the most diverse selection of games out there, but we’re sure that you will have no problem finding something that’s right up your alley. Here are some of our own favorites, just to get you started:
777, Trigger Happy, Wooden Boy, Wild Wizards, White Rhino, Vulcan, Voodoo Magic, Triple Twister, Treasure Chamber, The Three Stooges, The Nice List, The Naughty List, The Elf Wars, The Big Bopper, Texan Tycoon, Tally Ho, Swindle All The Way, Sweet 16, Super 6, Sunken Treasure, Snowmania, Small Fortune, Shopping Spree II, Shark School, Shanghai Lights, Sea Captain, Santastic, Santa Strikes Back, Samba Sunset, Rushmore Riches, Ronin, Roberta’s Castle, Regal Riches, Red Sands, Realm Of Riches, Rain Dance, Purrfect Pets, Prince Of Sherwood, Polar Explorer, Plentiful Treasure, Pirate Isle, Penguin Power, Paris Beauty, Paradise Dreams, Outta This World, Orc Vs Elf, Ocean Oddities, Ocean Dreams, Nova 7s, Ninja Star, Naughty Or Nice Spring Break, Naughty Or Nice III, Naughty Or Nice, Mystic Dragon, Monster Mayhem and more.
Table Games
War, Vegas Three Card Rummy, Tri Card Poker, Texas Hold ‘Em Bonus, Super 21, 21 Blackjack Suit ‘Em Up, Red Dog, Pontoon, 21 Blackjack + Perfect Pairs, Pai Gow Poker, Match Play 21, Let ‘Em Ride, 21 Face Up, European Roulette, European Blackjack, Craps, Caribbean Stud Poker, Caribbean Hold ‘Em, Caribbean Draw Poker, 21 Blackjack, and more.
Poker
Sevens Wild, Mystery Bonus Poker, Loose Deuces, Joker Poker, Jacks Or Better, European Slot Poker, Double Jackpot Poker, Double Double Jackpot Poker, Double Double Bonus Poker, Double Bonus Poker, Deuces Wild, Bonus Poker Deluxe, Bonus Poker, Bonus Deuces Wild, All American Poker, Aces & Eights 52, 7 Stud Poker, and other variations.
Specialties
Lucky 8’s, Sic Bo, Roaring Twenties Bingo, Magic 7’s, Keno, Hot Dice, French Roulette, Fish Catch, Bonus Bingo, Banana Jones, and American Roulette.
Which Platforms and Devices Are Supported?
Well, it only takes one quick glance over the homepage to realize that the designers and developers behind this one have really put in their best efforts for this one. Yes, the layout may come off as a bit simple, it is still sleek, and it is true eye candy. Just take a look at all the details and all the design elements, it’s simply a work of art…
All in all, it is quite clear that quite a lot of creativity was poured into this site, so it’s quite a joy to use and navigate around, no matter which device or platform you prefer using.
Nowadays, if your site isn’t mobile-friendly, it’s as if you don’t exist, and these guys were obviously well aware of this when they were making it. It looks and works equally well across all different sorts of mobile and desktop devices, and switching back and forth between your smartphone and laptop is effortless.
You can play all your favorite games anywhere you want, anytime you want, all you need is a stable internet connection.
Banking Methods
Before we go into further details concerning the available banking methods, let’s just say that US Dollars, Australian Dollars, and Bitcoin are the only accepted currencies here.
When it comes to options to place a deposit, you can rely on VISA, American Express, and MasterCard credit or debit cards. You can also use a Neosurf voucher or a Gift Card from MasterCard or VISA. Last but not least, you can also use Bitcoin.
You’ll want to determine what the minimum and maximum deposit and withdrawal limits are, as well as any associated fees.
Withdrawals may sometimes take quite a while as they involve withdrawal request processing that may last from 2 to 7 business days.
The withdrawal options include the aforementioned credit and debit cards, cryptocurrencies, and Bank Wire. Whichever method you choose, also have a minimum withdrawal limit.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 Deposit/Withdrawal via telephone | ||
 Gift Cards/Voucher, Bonus Card, Club Card | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Dogecoin | ||
 Ripple | ||
 Tether | ||
 MasterCard Debit | ||
 Cardano | ||
 USD Coin | ||
 Solana |
Customer Support
Customer support can make or break an online casino, it’s really that simple. Most of us don’t ever learn how to appreciate proper customer support unless we get into some sort of trouble.
Sometimes we need these guys to ask a simple question, but there are also situations that involve money, identity or other matters, and these call for quick, razor-sharp, and efficient responses. It is only when we’re “saved” that we praise and appreciate these people who watch over us 24/7.
Those who really know how it’s done often have a FAQ section on their site, as it saves a lot of time for both the customer and the customer support staff.
Here you can find answers to some of the most common questions, so you don’t have to bother the staff. These guys have segmented it into several categories, including Basic Questions, Promotions Questions, and Cashier Questions. In most situations, these should be helpful enough, but if they don’t cut it, there are three different ways of reaching out to the customer support agents.
The first and the slowest is the good old email. Yes, we know, this is definitely the slowest means of communication in the digital world, but it also allows for a well-thought inquiry. We recommend using this one only if you’re not in a hurry. Make sure you address them all to [email protected].
Perhaps a whole lot better option is to use the live chat platform. There you will find agents who are ready to deal with all your questions and inquiries right away, so you can type away all your problems in a matter of mere minutes.
If you’re one of those who prefer talking to a real live person and hearing her or his voice, you’d better pick up the phone and dial +1 855 2798 143. These guys are really among the rare few who still do offer phone support.
Licencing
The online casino operates under a license issued by the Government of Curacao, but you can’t really see it anywhere on the site.
We don’t really like this, but on the other hand, the site welcomes wagers made by players from Australia and the US, and it does have a page dedicated to responsible gaming, which means they still do care about their customers.
Restricted Countries
Countries that are not allowed to register at ‘Rich Palms’ include:
Israel, Netherlands, Russia, Ukraine
Recent Comments
154 Comments
User reviews marked with this logo are syndicated from LCB.org
I had to go ahead and give an updated review for this casino. It felt it appropriate that I should let me true review of any and all casinos reflect how I currently see them. I spent a lot of money at this casino. Thousands and thousands. Yet I never cashed out one time! I’m no amateur gambler either. That tells me the slots are geared waaaaay tighter than other casinos I play at.
I’ve been a customer here for nearly two years and I’ve never been disappointed with this place! They always have free bonuses that are redeemable multiple times in a month. The payout is fairly quick and their customer service is excellent!