Loading...21.com is an online casino that swung its doors open for players from many corners of the world in the summer of 2018. It is the flagship brand of Malta-licensed online gambling operator Betpoint Group.
Upon hopping onto the site, visitors are welcomed to a simple but captivating design. The occasional pop of pink, purple, and orange really brightens the space up and sets the mood for pleasant and effortless gaming experience.
The well-organized layout structure and the fast loading times further cement the original impressions the hub forms in any first-time visitor that it was crafted by specialists who know very well how a modern gaming website should look and perform.
This online casino is equipped with a nice welcome aboard bonus and an excellent mix of gaming options for players of all levels of iGaming savvy. We’re going to dwell on both its promotions and lobby in a very short while, so we kindly encourage you to read on.
As mentioned above, 21.com was the premier brand rolled out by Betpoint Group. Following the debut of that first site in June 2018, the company has launched a slew of other operations to strengthen its portfolio and expand its foothold in the ever-growing digital gambling space.
Established in October 2019, Justspin was the second brand in the Betpoint family. NitroCasino joined next in early 2020. That year also saw the launch of NeonVegas Casino in June and UltraCasino in October.
And after these few introductory words, it’s now time to focus our attention fully on the Maltese company’s original creation and what kind of experience it delivers to its users.
Promotional Offers
Bonus offers are one of the first things that pop up on the screen whenever we visit a gaming site. They are also one of the first things that players consider when they are on the lookout for a new casino to challenge their skills and luck at.
Promotions to die for…
… is the tempting pledge 21.com offers to those who mull opening an account with it and to existing users in a bid to keep them around.
The welcome offer is a four-parter that promises up to $1,000 worth in bonuses and 1,000 extra spins. To claim it, you need to register with the gambling facility. Once your account is set and you’re logged in, you can make a first deposit.
You’ll only be eligible for the bonus, if you fund your account with at least $25 or currency equivalent. As part of the casino’s welcome package, you will be able to claim:
- 100% bonus up to $100 on 1st deposit
- 25% bonus up to $500 on 2nd deposit
- 50% bonus up to $300 on 3rd deposit
- 100% bonus up to $100 on 4th deposit
When you make your first deposit, you also activate 1,000 bonus spins (10 spins every day for 100 days) on Pragmatic Play’s Vampires vs Wolves slot.
However…
… the offer comes with a 50x wagering requirement, meaning that you’ll have to wager 50 times the deposit bonus amount in order to be able to cash out winnings. The requirement must be completed within a three-week period. Make sure to read carefully and thoroughly the terms and conditions attached to the welcome package.
Anyone familiar with Betpoint Group and its brands knows that promotions are one of their most compelling features. And this particular online casino definitely doesn’t disappoint in that department.
On its Promotions page, you’ll find a good handful of offers designed to appeal to a wide range of players. A special Monday boost awaits all those who spend some coin on Sunday. To be more precise, if you deposit and play through $200 on Sunday, you’re account will be loaded with 300 bonus spins on the John Hunter and the Book of Tut slot on Monday.
If you opt in for the venue’s marketing communications, you’ll have bonus money and spins emailed to you every once in a while.
Weekend extra spins and the chance to win a share of a $2,000,000 prize pool offered by Pragmatic Play are some of the other ongoing promotions listed in the casino’s dedicated space for special offers.
Unfortunately…
… those of our readers who have read this far in anticipation for a word or two about the facility’s loyalty program will be disappointed to find out that it doesn’t have one.
The Games Lobby
Another common feature that Betpoint’s brands share is their superior game libraries. And 21.com comes as no exception. Its lobby unravels an abundance of options and an excellent blend of themes and features. There’s also the right balance of content from established and newer online casino game developers.
Getting through the entire library requires quite some scrolling down the Games page, but thankfully the titles are also placed into their respective categories. You can also use the filter menu to display games from a particular software supplier or in alphabetical order. And if you want to play a particular slot or table game, for example, you can always type it in the search box and quickly immerse yourself in it.
You literally have to make close-to-zero effort…
… to locate a game that suits your playing habits. And to not praise this iGaming hub for how easy and time-efficient it is to navigate through its site would be a terrible omission on our part.
But without further ado, let’s now take a better look into the content this online casino has on display. As we pointed out above, a serious number of providers supply their products to the venue. These include industry veterans Microgaming, NetEnt, and Scientific Games as well as the likes of Red Tiger, Quickspin, Play’n GO, Betsoft, Push Gaming, iSoftBet, Booming Games, and more.
The live dealer section is packed with titles from Evolution and Pragmatic Play, a common feature the venue shares with its sister brands.
Here are some of the games that you’ll be able to play at this digital facility:
Slots – Gonzo’s Quest, Money Train 2, Razor Shark, Solar Queen, Fire Joker, Cygnus, Book of Shadows, Twin Spin, Megaways Jack, Arabian Spins, Book of Gold: Double Chance, Reel Keeper, Tahiti Gold, Diamond Strike, Da Vinci’s Treasure, Book of Cai Shen, Immortal Romance
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Rainbow’s End | 25 | ||||
 | Muse | 25 | ||||
 | Santas Wild Ride | 243 | ||||
 | Fantasini-Master of Mystery | 243 | ||||
 | Totem Treasure | 5 | ||||
 | Asian Beauty | 243 |
Table games – Baccarat (NetEnt), Baccarat (Pragmatic Play), Baccarat (iSoftBet), Blackjack (Pragmatic Play), Blackjack (Relax Gaming), Blackjack Royal Pairs (iSoftBet), Atlantic City Blackjack (Microgaming), European Blackjack (Betsoft), Roulette (Relax Gaming), Roulette x2 (Golden Rock Studios), European Roulette (NetEnt)
| Logo | Name | Software |
|---|---|---|
 | Super Fun 21 | Games Global |
Live casino – Live Baccarat (Pragmatic Play), Speed Baccarat (Pragmatic Play), Baccarat (Evolution), Lightning Baccarat (Evolution), Baccarat Squeeze (Evolution), Speed Baccarat (Evolution), Live Blackjack (Pragmatic Play), Blackjack Azure (Pragmatic Play), Blackjack (Evolution), Power Blackjack (Evolution), Live Roulette (Pragmatic Play), Speed Roulette (Pragmatic Play), Roulette Macao (Pragmatic Play), Auto-Roulette (Evolution), Speed Roulette (Evolution), Speed Auto Roulette (Evolution), American Roulette (Evolution), Crazy Times (Evolution), Dream Catcher (Evolution), Deal or No Deal Live (Evolution)
Video poker – Jacks or Better Double Up (NetEnt)
| Logo | Name | Software |
|---|---|---|
 | Double Bonus Poker | Games Global |
 | Jacks or Better | Games Global |
 | Deuces Wild | Net Entertainment |
 | Double Joker | Games Global |
 | Deuces Wild | Games Global |
 | Joker Poker Power Poker | Games Global |
Online slots represent the bulk of this casino’s offering, but that probably doesn’t surprise anyone. And while the table games section is not equipped with as many titles as one may wish, it still has some great products.
The lack of a heftier table games portfolio is definitely offset by the variety of live dealer titles available. Evolution has established itself as the premium maker of live casino content, but Pragmatic Play has been gaining momentum and is trailing not far behind with a great range and plans to further expand it with more innovative products.
One of the disappointing bits is the video poker section where we could only spot one title. Here it is important to note that the number of titles available varies from one market to another due to regulatory restrictions, so there may be more video poker options in the country you access the casino from.
Another important thing to take into account is that this iGaming venue doesn’t offer progressive jackpot slots. But that, too, is a common feature across Betpoint’s assets.
Supported Devices and Platforms
The site takes great pride in being a “casino on the go.” Its fully responsive design makes it perfect for any device, be it traditional desktop, a laptop, smartphone, or tablet. In other words, you can access it from anywhere on the planet you might be as long as you have stable Internet connection and you’re not located in a restricted territory.
You don’t need to download any additional software in order to play at this online casino. You only have to type its address in your preferred browser and you’re good to go.
Banking Methods
One hallmark of a good online casino is the payment options it offers for players to fund their accounts and withdraw their winnings. 21.com is falling behind other online gambling venues in terms of methods available.
Of course…
… Visa, Mastercard, wire transfer, and some of the more popular eWallets are there, but the modern-day casino player appreciates variety and flexibility not only when it comes to their playing experience, but also when the time comes to withdraw their winnings or make their next deposit.
The main payment methods listed as available at this facility are:
- Visa/Mastercard debit/credit cards (credit cards for non-UK players only)
- Wire transfer
- Interac
- Skrill
- NETELLER
- Trustly
- Klarna
- ecoPayz
- Venus Point
These vary from one country to another.
To make a deposit with this venue, you need to have an active account. Once you are logged in, you need to go to the Cashier section and click on Deposit. You’ll be presented with a menu where you should select your preferred deposit method and insert all the information you’ll be required. Deposits are usually registered instantly and you can start playing once the transaction is completed.
For cashouts, you again need to go to the Cashier page and select Withdraw. A pop-up will appear on the screen asking you for your banking details. Fill in all the information your are required to and once again click on Withdraw.
You may be asked to verify your identity as the casino follows KYC protocols to make sure that it is you who orders the transaction.
According to the casino’s T&Cs, it moves forward with processing pending withdrawals within a 72-hour window, which, in our opinion, is an unnecessarily long time.
In order to be able to start playing there, you need to make a minimum deposit of $25 or currency equivalent. Cashouts are capped at $5,000 or currency equivalent per day (for non-UK players).
The currencies that you are able to deposit or cash out in include include US dollar, Canadian dollar, New Zealand dollar, Euro, Norwegian krone, Danish krone, Swedish krona, and British pound.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Visa Debit | ||
 Apple Pay |
Customer Support
This online venue offers several options for players to reach out to Customer Support. A 24/7 live chat is probably the most popular one as it makes it possible for customers to talk to an agent at any time of the day and have their issue resolved promptly or their questions answered as quickly as possible.
You can also pen them an email at [email protected] with your concerns, issues, and other contentious situations that need their attention.
The site has an FAQ page that looks a bit too general, but still offers enough information to help players out of not overly complicated matters.
You’ll be offered assistance in English, French, German, Suomi, Norwegian, and Japanese. These are also the languages the site is translated in, reflecting the main markets it targets.
Licensing
This online casino operates under a license from the Malta Gaming Authority. The regulatory green light from the MGA enables it to provide its services in a wide number of major markets and… well… it is a big boost to its credibility.
In addition, its content is RNG certified…
… which indicates that this iGaming hub places great importance on reputation and integrity. An RNG certificate basically proves that the RNG algorithms deployed by this casino have been tested by an independent laboratory and were found to be complaint with relevant standards.
To protect player data, the facility uses latest SSL encryption.
Final Thoughts
21.com is one of the nicest online casinos we’ve come across recently. We’re particularly thrilled with the architecture of the games lobby and the abundance of titles that it features. If you’re a slots aficionado or a fan of live dealer experience, you should definitely put this online casino on your list of venues to check out.
In addition to great content, the venue is also equipped with a variety of promotions to spice things up and keep them exciting.
The few things that we are less enthusiastic about are the rather bulky list of restricted countries, the slower withdrawal processing times, the lack of variety of video poker options, and the complete lack of progressive jackpots.
Links
Betpoint Group Official Website
LinkedIn
Restricted Countries
Players from the following countries are not allowed to open an account with 21.com:
Afghanistan, Albania, Alderney, Algeria, American Samoa, Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Congo Democratic Republic, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), France, French Guiana, French Polynesia, French Southern Territories, Gambia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, India, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macau, Madagascar, Mali, Marshall Islands, Martinique, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Nepal, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Pakistan, Palestine, Panama, Paraguay, Philippines, Portugal, Puerto Rico, Romania, Russia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Yemen, Zambia, Zimbabwe
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Recent Comments
25 Comments
User reviews marked with this logo are syndicated from LCB.org
Registered here as got a free spins promo by email. Had some problems getting the free spins to be applied, contacted support and they put them on the Zeus slot instead. Played for a bit but wasn’t lucky at this place. In general, 21 has decent support and free no deposit spin offers.
Massive 1000 freepsins welcome bonus with 100% cashbonus. The problem is that they are 10 spins daily for 100 days. The reason why i dont like this place is the withdraws tend to take forever, even 3 days. This is not a paynplay fast cashout site. Their business strategy, or atleast one of them is make people cancel their withdraws and lose it back. Part of gaming group
Great casino, once you are verified no hassle, nothing. Great bonuses great support and decent withdrawals.
Have played several times in the last month and have had no issues. good play through terms and many different bonuses to choose from at
Excellent customer service! Some glitches and issues but decent bonuses, as well as game selection for slots.
@piggirl198 – please send me your casino username to private message inbox and we’ll ask the Casino Representative why you haven’t received the free spins.
signed up via here didnt get the free spins as advertised. pretty average casino in my opinion haven’t won much or enjoyed playing for very long so let down there
No matter what I tried, I couldn’t manage to log in. I’d prefer it if they used a traditional registration process.
Design of the website 21.com is very good. Every game you can think of is offered to the player. The also offering Live casino options like blackjack, roulette etc. That’s the future if you ask me. Deposit options are good and very fast.
The live support get’s a + as well. Sometimes you have to wait for 10+ minutes but they are really helpful and kind
So to clarify, this is a DEPOSIT BONUS, correct? I found this listing under the no deposit bonuses section, as per usual only to be let down after comitting my information through the signup process. Can’t we just make it clearer upfront? This casino looks to be very enticing, and I would like to experience it when I am ready to make a proper buy-in. Sometimes, the best initial offers would have expired by then, so you see the grievance.
one of the best casino I’ve played so far. Besides the fact that they have a huge variety of games by almost all providers, the loyalty program aloud players to play with no fund just by activities voting for games, login in etc.
I really love this casino. They have great bonusses, and their welcome package is fantastic! Their withdrawals are fast. They say they have 72 hours waiting time, but that never happened to me, my withdrawals are always within 48 hours in my account. Also the games are great, and mobile version as well. Since i registyered i played almost every day there.
LCB TEAM: Please, im trying to give a 4.0 points but it change it to 3.3, even after edit… change it to 4.0 please, i see unfair that other casinos get deleted bad reviews, and good ones, stuck with a unfair 3.3, when i never choosed that number… its akward
I liked it so much, around 4-6 months ago i played with a ndb and completed wagering with not so much problems, support easily give me the steps to withdraw, not like other ones, that see u completed wagering and after a long silence, the attitude changes and start to be very rude or question your legit winnings.
Forget that bad-loosers casinos, this one have the respect of the winners and is something that i thanks so much, they make so smooth to cashout a ndb winnings.
NOTE: I never have completed my cashout, becouse i continued trying the casino games, playing, and finally i lost the winnings, so, i cant say if its legit or not, but i give them my vote of confidence, their support is much more professional than average, web flows great, no lag, nice games, and i see others used cashed out ndb winnings, so, i give them my 4 points.
This casino group has everything other pay and play casinos have except instant withdrawals and it’s the most important part of a pay and play casino. 0.1/5 given because it’s a red flag when casino representative gives a rating.
Ou Yeahhh! This is one good looking casino site. I am a long time player in 21.com casino and I have nothing bad to tell about this casino. What I love the most, are free spins surprises every week at my email from 21.com. Every week I need make only minimal deposit to get up to 300 free spins. And 21.com casino are making competitions for LCB forum and I love that i have opportunity to win 200 free spins in one of my favorite casinos. I recommend everyone to try out your luck at 21.com casino.
yeah it seemed alright , i was only there for 5 mins , i won 0.05 cents on 10 free spins yeeeep i miiight go back tomorrow and see what happens with the next 10 spins , i made sure i turned the communications off , clowns have got sms ticked without asking if this is alright , i think its part of the sign up agreement , i really dont like these fellas texting my phone. you never know it could be better but im not hanging round to find out today . yep doesnt sound to bad but
A pretty good casino that sends out free spins offers daily. Verification was done quickly but withdrawals can take up to 24 hours sometimes. I don’t like how they dropped all deposit methods except Trustly, that’s the main reason I stopped playing here a while ago. Website is nice and easy to navigate.
I had problems claiming the 210 spins….I had to contact their customer support everyday in order to use them.
Aside from that, it’s a really great casino… although I can’t comment on withdrawals/verification… I didn’t get lucky enough at this one.
one of the best casino I’ve played so far. Besides the fact that they have a huge variety of games by almost all providers, the loyalty program aloud players to play with no fund just by activities voting for games, login in etc.
nice casino with a good amount of games it was really good if they had amatic and merkur i only payed here ones and dont manage a withdrawal but i managed to withdrawal with 10 free spins i got from them and i withdraw 300,- without any problems and i send doc for proof and before my doc where approved i had money day after in my neteller very fast . and most of time with no deposit you only can withdraw fifty are honored but here i had 300,-. so overall good casino fast payout and good services , and they have a bonus almost everyday .
So far so good for this casino.
I just recently discovered this one and also with an awesome welcome no deposit offer (200 freespins … 10 spins each next day) …
Im still enjoying that offer … But site looks great, good games and I see the casino rep is very active here aswell … Looks very nice ! I like it
Withdrawals are slow. waited over 12 hours and then it was accepted. good bonuses though (lots of spam too to my email) Good selection of games and a good layout except a little slow at least on my computer. I will try maybe a few times more this casino.
@TheAverageGuy
First of all, we would like to apologize for the inconvenience caused regarding your KYC process. This should not happen and we have since changed the way we go about requesting documents for the KYC.
We had some technical issues in the start regarding the phone verification, resulting in us going for a different SMS provider in August. This has improved the situation, and the verification is working as intended now.
I tried to find your user but I was not successful in that search. Please feel free to send me a PM with your username and I will get you a nice little bonus and make sure that your account will be working as it should.
I played at this casino only with free spins without deposit for new players. I think a good casino.
June 29th, signed up, unable to verify phone. Submitted support request. Submitted KYC.
July 13th, receive message about kyc docs needing to be resubmitted. Reply to just cancel account as delay is not encouraging. Part of welcome bonus is manually added, apologies offered, problem will be escalated.
July 15th, no update, resubmit KYC.
July 28-29th.. contacted and asked to retry phone verification, a few token spins are added. Still doesn’t work.. told it will be excalated, asked to resubmit a piece of KYC.. KYC resubmitted…
”
“Jul 29, 17:49 WEST
Proof of address attached. Hopefully the ability to confirm phone and activate welcome offer will be sorted in the near future.
Have a great day.
Shawn
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September 6th.. Still no contact.. writing this review..