DuckyLuck casino claims to be home to the best online experience in the iGaming industry. As stated, this team has all the necessary tools to ensure punters can get whatever they are looking for. Treating each customer based on his/ her individual needs and demands, they ensure every single visitor from the USA, Australia, Canada and any other part of the globe feels special and privileged.
A single glance at the lobby reveals content from some of the most widely-acclaimed brands among which Tom Horn Gaming, Fugaso, Rival, Betsoft, and a couple of others. Aside from the abundance of slot titles, clients can also find a decent selection of table and live games.
Can punters find some sort of loyalty scheme in DuckyLuck casino?
Absolutely, this enthusiastic team came up with an intriguing and quite rewarding loyalty system for its frequent visitors. With four levels of advancement, it gives customers an opportunity to collect points, level-up their ranking, and unlock better and more valuable perks.
On top of that…
…there’s a solid selection of promotional campaigns. Aside from the registration package, there’s a rewarding package for referrals as well as deals for preferred banking method.
When it comes to payments, this facility is equipped with a wide array of methods for both types of transactions. VISA, Mastercard, Neteller, POLi, Koala Pays, and even BTC is accepted, so there’s something for everyone.
Looking at the uppermost layer…
…we could say that things look quite okay. The main components seem to be present, except we cannot find any clickable seal to verify whether this hub holds any approval from a regulatory institution. That call for some detective job.
If you want to take a look at the complete offering, software developers, games, bonuses, customer support, this is the right place for you. Our insightful DuckyLuck casino review features lots of useful information on each of these segments, so stay with us and keep reading!
Promotional Offers
Upon making the initial qualifying deposit players can receive a special introductory bonus, comprised of bonus cash and additional rounds. They are distributed over 3 days, and valid on a particular selection of releases.
There’s also a special promotional campaign…
…for those who make the first deposit using the preferred payment method. Moreover, the venue bolsters a “Refer a Friend” scheme, sharing prizes to those who refer their friends, and those referred friends as well.
In addition to this, there’s a Monthly Loot Giveaway, where players can expect some surprise rewards in the forms of extra spins, complimentary chips, and more. A daily rebate is included as well, a sort of second chance to try the luck and win something.
While having an active bonus, do pay attention when playing roulette. Zero risk wagering (betting on both odds and evens) is prohibited until the bonus is cleared.
Any other incentives in the promotional corner?
To show that they appreciate loyalty, the DuckyLuck casino team came up with a rewarding scheme, named Ducky Bucks. Those who make a qualifying deposit of $20 gain one point and are automatically enrolled in the club. For every subsequent deposit of $20, one earns another Level Point. Collecting those valuable pts, punters advance through levels and advance through rankings. Speaking of, the stages include:
- Lucky Duckling
- Minted Mallard
- Swanky Swan
- Golden Goose (by invite only)
Each of them comes with a special set of benefits, depending on the status. Among the included perks, punters can find special contests and events, VIP hosts, birthday gifts, and much more.
To maintain the ranking…
…a customer should continue earning the required level points every rolling 12-month period. At least one deposit every 3 months is needed to stay on the same level. Bear in mind that the management has the right to close any account without prior notice. However, in case there’s some pending cash reserved during such cancellation, it won’t be confiscated. The amount will be paid back to the customer.
Now, Golden Goose, which is, like we said, by invite only is a dedicated room for big-time players. Those who are greenlighted to join this exclusive corner immediately have access to the full range of betting limits for all games from the portfolio. On top of that, they get high roller personal host, prioritized cashouts, tailored offers, and more.
What is it that matters the most to you…
…when playing games and choosing bonuses? Do you prefer longer gameplay with more winning opportunities even if you get locked into rollover requirements? If the answer is positive, then bigger top-up bonuses are the ones that suit you the best. Do you want to cash out quicker? Then smaller bonuses are a smarter choice.
Whatever is the answer, the venue encourages each and every punter to think through these details BEFORE claiming them, as that’s the only way to avoid confusion and possible disappointment. Always familiarize yourself with the requirements of the promotions, restrictions, duration, eligibility- read Terms and Conditions.
Sign Up Bonus - Bitcoin
600% up to
$/€3,000
+ 150 Spins
This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. In standard terms and conditions there is no wagering requirement,for any additional information please contact customer service. This offer is not available for players residing in Ontario.
- Wagering Requirement: 40 x ( bonus + deposit )
- Code: -
Sign Up Bonus
500% up to
$/€2,500
+ 150 Spins
New Customer Offer. T&C’s Apply. 18+. Minimum deposit: $25. Maximum Cashout: 10x Deposit. PLUS 150 Free Spins. 50 Free Spins for the next 3 days on these slot games: Day 1: 50 Free Spins: Mystic Wolf; Day 2: 50 Free Spins: Golden Gorilla; Day 3: 50 Free Spins: Five Times Wins.
- Wagering Requirement: 30 x ( bonus + deposit )
- Code: -
What’s the Games Lobby Like?
Aligned with some of the most renowned content developers, the operator offers a diversity of top-notch casino games of all sorts. As you can assume, the main focus is on the selection of slot titles, but fans of Roulette, Blackjack (and their live dealer variants), and specialty games are not left empty-handed.
Among the associates…
…punters can find Rival (popular for its i-slots), Betsoft (widely-known for its HTML5 and feature-filled stories), Saucify, Arrow’s Edge, Fugaso, Spinomenal, Dragon Gaming, Fresh Deck Studios, Felix Gaming (a studio which provides unique experience inspired by players), Tom-Horn Gaming (proud owner of numerous acknowledgments), QORA Games and many more.
To find what you are looking for, you can apply various convenient filters. Aside from category, you access the list of popular ones, classic slots, or video slots.
Now let’s explore the portfolio!
Slots and Jackpots: Daikoku Blessings, Mystic Wolf, El Mariachi, Rise of Poseidon, Golden Gorilla, Jumping Jaguar, Winsanity, Dark Hearts, A Christmas Carol, A Night in Paris, Age of Spartans, Days of Our Slots, Money Magic, Diamond Rhino, Empire of Riches, Lion’s Roar, Fruity Feast, The Wicked Witches, and many more.
Video Poker: Aces and Faces, Deuces and Joker Multi-hand, Deuces Wild, Double Joker, Joker Poker, Jacks or Better Multi-hand, and more.
Table and Live Games: American Roulette, Blackjack Classic, Card Clash, European Roulette, Blackjack Multihand, and more.
Casual Games: Andar Bahar, Cast for Cash, Gunslinger’s Gold, Go-Go Bingo, Teen Patti, Pirate’s Pillage, Tiki Treasure, Tribo Bingo, and others.
Even from these highlights, it’s more than obvious that the operator made sure all personality types are covered. There’s a multiverse of popular topics (fruits, animals, pirates, civilization and culture, etc.), and tons of mighty features incorporated in these releases.
Is it possible to spin a bit without depositing?
Unfortunately, this option is not available to those who are just visiting. Upon clicking the “Play” button, players are prompted with a registration form. On the other hand, there’s another button “Info” where you can get a brief preview of the gameplay and features, and find out more about that title.
Supported Devices and Platforms
Every modern entertainment company which sticks to its reputation needs to be in touch with the trends. Now, being mobile-friendly is no longer just some silly trend or a matter of choice- it’s a must in this highly-competitive industry.
DuckyLuck casino team is pretty aware of that…
…and what confirms so is the excellent cross-platform optimization they offer. Regardless of the type of device, you prefer- smartphone or tablet, be sure that the page will load quickly, putting a rich spectrum of games before your very eyes in a matter of seconds.
Those portable gadgets- they come in various sizes, but that won’t represent a problem, as the platform is designed to adjust smoothly to any of them. It works fine across all Android and iOS devices. So, as long as there’s a strong internet connection by your side, you can access the lobby, explore the games, see what’s new in the promo section or catch a glimpse of some interesting articles.
Banking Methods
Wanting to cover as many different options as possible, DuckyLuck casino equipped the lobby with a multiverse of payment methods. Punters have the following at their disposal:
- Credit cards- VISA, and Mastercard
- E-wallets- Neteller, KoalaPays, Paysafecard, Neosurf, Skrill, POLi, Premier Pay…
- Cryptocurrencies-Bitcoin
What we can conclude from such a wealthy assortment…
…of banking methods is that the team is eager to gain the reputation of an internationally recognized. Some of the options are specific for certain regions, and huge markets such as Canada, Australia, and the United States.
The list of available options is much lengthier for depositing methods than for cashouts, but still, there’s more than enough to choose from. Also, bear in mind that the listed means may vary from one country to another.
As for the processing time…
…the venue’s goal is to approve all requests within 24 hours, but sometimes, during circumstances that are out of their hands, this time frame may vary. Taking all unforeseen situations into account, the team says players can withdraw within 72 hours from the moment the request was submitted.
On the other hand, VIP clientele and loyal members are always treated to significantly diminished processing times upon requesting cashout. It’s your duty to do the due diligence on your end, and submit the required documents the fastest you can, so to speed up the procedure.
Do note that, in case one grabs a sizable amount of winnings, the hub has the right to use that customer’s first name and the first initial of his/her last name. This is for promotional purposes only.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Litecoin | ||
 Remitly | ||
 Ria | ||
 Premier Pay | ||
 Zelle | ||
 MasterCard Debit | ||
 Tether | ||
 Dogecoin | ||
 Bitcoin Cash | ||
 Ethereum | ||
 American Express | ||
 Bitcoin | ||
 Western Union | ||
 Visa Credit | ||
 MoneyGram | ||
 MasterCard Credit | ||
 Discover | ||
 Check/Cheque | ||
 Bank Wire Transfer |
Customer Support
There are two ways to reach out to assistance agents- via live chat and e-mail. Phone support is not listed among the available options. But, if there’s something that compensates for this lack, it’s a well-organized FAQ page.
In case you need a quick and simple answer…
…to some most common doubts related to deposits, withdrawals, bonuses, and so on, just head straight to this section and look for it. They even gave answers to those general questions such as RTP, random number generator, house edge, variance, and rules for many games- to make sure those visiting for the first time are well-informed on basics as well.
Do you know why people love slot machines? How to choose the right game? How to have great fun playing your favorite games and still stay responsible?
All the answers can be found…
…in the “Community” section, where the team has prepared lots of interesting articles. Both entertaining and informative, they deal with some of the eternally popular casino and gambling-related topics.
Licencing
At the time of visit, we haven’t encountered ant visible license seal on the official website. Even though this is a detail that leaves a bit bitter taste, we decided to explore it further and look for other signals which would tell us more about this hub’s reputation.
Knowing that customers are mainly concerned about…
…the security of data transferred over the web, they rely on Secure Socket Layer (SSL) technology. Thanks to this, all sensitive data traveling to and from one’s account and the casino are expertly encrypted, which successfully prevents any fraudulent activity or third party surveillance.
On top of that, this operator belongs to Online Casino Share affiliates, which also represents Sports and Casino. Just like DuckyLuck, it features a multiverse of excellent games and numerous rewarding opportunities. Also, it holds numerous approvals from various relevant and trustworthy portals such as AffiliateGuardDog (AGD).
However…
…even though we have plenty of positive comments for games selection, promotion availability, loyalty scheme, and featured payment options, there are a couple of downsides.
There’s no demo mode unless you are a registered member, which means no opportunity to test games as a visitor. We haven’t encountered any tools for responsible gambling featured on site. And like we stressed out, no visible confirmation on licensing.
All in all, DuckyLuck casino is a betting shop with an authentic story and excellent offering, but there are some imperfections each punter should be aware of. Provided that the team puts some effort into polishing them, they would definitely gain a couple of more positive points.
Links
Restricted Countries
Countries that are not allowed to register at DuckyLuck Casino include:
Afghanistan, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Congo, Cote d'Ivoire, Croatia, Cuba, Cyprus, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, France, French Guiana, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guinea, Heard Island and McDonald Islands, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mauritius, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, North Macedonia, Oman, Pakistan, Papua New Guinea, Philippines, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Lucia, Samoa, Saudi Arabia, Senegal, Serbia, Singapore, Sri Lanka, Suriname, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Viet Nam, Virgin Islands, U.S., Zambia, Zimbabwe
Recent Comments
153 Comments
User reviews marked with this logo are syndicated from LCB.org
I am a depositing player there. However, I’ve pretty much stop playing. I don’t really like the games and the bonus codes that gave you kind of scene a bit weird to me
I wanted to love this one. was fun at first but they seemed to do everything to avoid honoring their bonuses. lame
They would give out tons of free chips after I’ve made a few deposits. I was lucky enough to win and cashout $500 off a $25 chip. It took like nearly a month to get the payout, but I did get it at the end. Also after cashing out from a bonus chip, forget about ever getting anykind of a free bonus or chip even if you continue to deposit.
The customer service representatives all need to start being on the same page with knowing the rules and regulations because one will say one thing. One thing will say something different and it doesn’t make sense.
Deposit here anytime, no deposit bonuses you get after depositing are good, game selection is decently normal withdrawing takes 5 to 7 days
scam site don’t waste your money…..you will never see your money. watch out big scammer, you well never see your money..research it and you find alot of people saying the same thing…..
Hi ikatty425,
Thank you for sharing your experience.
We understand that our payout process did not meet your expectations. We strive to have a streamlined process for withdrawals, however if this was your first withdrawal there are additional steps to take into consideration in order to verify your account before the funds begin their journey to you.
If you used a bonus while playing at the casino, there are bonus requirements that have to be met before requesting your withdrawal.
Our support team is available 24/7 via live chat to help clarify any pending steps so you can enjoy your winnings!
Best Regards,
Casino Experience Team.
I have made another deposit made playthrough but it’s taking several weeks for verification? I have sent in everything that was requested….Can someone please check into this. Thank you in advance user ID: lillysmimi
Hello lillysmimi,
Thank you for bringing this to our attention, and we sincerely apologize for the delay you experienced during the verification process.
We understand how frustrating extended wait times can be, and we’re truly grateful for your patience and cooperation throughout. We are glad to let you know that the documents have now been verified so you may request your withdrawal at your earliest convenience.
Your feedback helps us improve, and we’re committed to making these processes more efficient moving forward. If you need any further assistance, please don’t hesitate to reach out to our support team—we’re here to help.
Kind regards,
Casino Experience Team
I’m confused as to why I have been unable to successfully login into my Ducky Luck Casino account. I have been a member for a while now making deposits and withdrawals without issues. The games are enjoyable. I’d just warn against taking your account for granted I guess lol for you never know when they may up and block your account I guess. Definitely a bummer though. I’ve had very good experiences with little to none poor ones! Wish you all the best & good luck
Lucky Duck Casino is a charming little gem! 🦆🎰 The layout is simple, but the games are lots of fun, and I love the quirky vibe. Withdrawals are smooth, and their bonuses are a nice touch. Perfect for a light-hearted gaming session – I’ll definitely be back for more! 💚
This website pays out and that’s fine in all. One thing I did not like was customer service. Why? First they took forever to respond to me, next was they didn’t fix my issue next because I won off a promotion they banned me from ever getting a promotion ever again. I haven’t deposited or went on that site ever since
DuckyLuck exudes charm with a uniquely playful theme that makes each gaming session both engaging and memorable. Its sleek, intuitive design and diverse library—ranging from slots to table games and live dealers—cater to every style. Generous promotions, swift payouts, and robust security round out a standout experience perfect for both casual gamers and seasoned players.
I wanted to post a favorable review about Duckyluckcasino.ag👍I Deposited $50 4 days ago (I did use their 1st time deposit promotion offer). I played MANY games, as there are SO many…and so many platforms available. I did not cash out anything (but that was on me…as it was too fun to play all the games available😉) Support was great…games were great…easy deposit! I think I have finally found my home casino, rather than searching half the day just trying to find a casino that would even accept my deposit method lol…GREAT JOB DUCKYLUCK👍👌
I play here somewhat regularly. all the bonuses have a max cash out so I don’t use them.
I must say, although slightly hesitant to fund and play on this site. I have to admit. I enjoyed the gameplay and the withdrawal process was standard and extremely quick! I received a fairly decent sized withdrawal without any issues and fast! The only thing I would say that I didn’t like is that I wasn’t able to make multiple withdrawals. They only allow one withdrawal per 7 days, I believe it is. Other than that, I would definitely recommend checking out and playing on Ducky Luck!!!
When I’m offered a free no deposit bonus hell yea I’m gonna sign up, however….. after the sign up part everything requires a deposit.. it’s irritating and doesn’t sit well with me..
Hi Hamotryb,
Thank you for sharing your feedback! We understand how important transparent promotions are, and we’re sorry to hear you felt disappointed. Our goal is to provide a rewarding experience, so we’ll pass your concerns along to the team for review.
If you have any questions about current offers or need assistance, feel free to reach out—we’re here to help!
Best regards,
Customer Experience Team
Definitely worth a check out I like it because they gave me a nice bonus of free spins and you know I was like free spins and what not
Ive cashed out multiple big wins from here. Stopped playing at this casino because they classify me as a skilled player now. So i am no longer eligible for any bonus of any type. Not even there social media giveaways!
I like it,has alot of bonuses and customer support are very fast with there replies.
Nice layout. One I’ve been used to at many other casinos. Strict multiple bonus system so don’t expect to be a bonus abuser here. System will not allow it. Good games and chat support was fast and friendly
They offer a lot of bonuses but i am not a big fan of Rival casinos, their slots look all the same to me and they become boring very fast so i rarely enjoy playing them. Most of the free spins feature are just a waste of time.
Honestly one of my favorites. Hands down #1 for no deposit bonus’s and wins from bonuses. Super generous max Cashouts. Only down side is if you win to much here they will remove all bonuses period. No match bonuses no nothin. For me it was for about a year. Now they’re all back. Still the most I’ve won in general was here.
I actually like this site. Has some of my favorite games as well. I definitely recommend this site.
I take 250 euros from the free 50 euros bonus later this week I am waiting for the withdrawal will arrive 29 next Monday fresh money is always good
Not very fast with the withdrawal process but If you don’t mind waiting a week then this is a pretty good place to play
Besides the lengthy id verification process..which they made me go thru multiple times, I also had to wait 15 Business days twice just to have withdrawal approval via email. Then was told another 15day period in processors hands for wire transfer…then was told by many agents it was still being processed..which was told had to be 15 days again. Then was told within 24hrs.. afterwards still had not received the money. Was told this time it was sent and bank already has it..which was false. Support won’t even return my emails and all have refused to give me transaction id number or any kind of proof of sender info only repeated to me my own info I gave them like my account number routing number my bank name…all info I provided them with. My bank cannot even attempt to search for this payment without any info identifying the sender. IT ALREADY KNOWS MY INFO.its my bank. Still no payment received and no help from support no email replies nothin and won’t give me anyting to verify or identify the transfer they claim was completed. $301 and still have not gotten it..plz help me get the money owed to me and explain why my issue is being completely ignored
Hello Jeremy Salmons. We do always mention our clients that BTC is faster to receive payments. Sending a bank wire means that we use an instutition that process this and it becomes a longer process. Please reply with your username for us to review your account, we would love to help you out with your issue.
I have a love hate relationship with this site. I have one alot of money here and love the different game style options. But the payout time takes for ever. This is extremely frustrating when you are needing your withdrawal if you want to use it to deposit and play more games. But i have played several games that did win well and they do give a variety of games to chose from. I will definatley play there again.
At first i loved it.. and was winning all the time, which then they put me under a skilled player which means no promotion or bonus
The main reason why I visit Ducky Luck is that they have Keno Draw. That is the only reason the 2.8 is not a 1.8. I have never won anything like I have on Keno Draw on other sites. Maybe its got worse odds, maybe it’s Maybelline. Shrug.
I am giving this place a 3/5. Had you asked me before I tried to withdrawal I would have given it a 10/5. I loved this place, it was so much fun! UNTIL I WON! I was playing off free spins, and a absolute virgin gambler in March. I won I was so shocked! It was somewhere around 13.5K. I was totally extatic, as we all would have been! I talked to Johnny (customer service) to get some help, and he told me exactly what I needed to do in order to cash out. He told me to send in all my douments, Photo ID, Credit card, and utility bill, then said to place one withdraw for $150 and then do another withdraw for the rest. I did just that. IT ALL DISAPPEARED! Except the withdraw I put in, I immediately reversed the withdraw and was like, OMG! What just happened? I went to customer service again, and got Lyle. I asked for Johhny, and he informed me he was no longer there. I explained what happened, and he kindly informed me that I was playing on free spins, so none of it, except the $150 was mine to keep. I was so bummed out! Like crushed! Johnny had just told me I had won it, and everything was going to be cool. I was mad as could be and closed my account. Later I remembered, that in haste of my madness and temper tantrum, I had closed my account with the $150.00 still there. I reactivated it a week or so later, and never won near the amount, but did win $1,500. It took WEEKS, SEVERAL WEEKS, of me attempting to get verified. I bugged them every day, until finally they did it. They paid me out pretty quick once I was verified, and then….to top it all off, they deemed me a skilled player at this point, and said I could no longer get any bonuses. Mind you that when you have a “pending withdraw” you are not allowed any freebies at all. So Long story short, I don’t play there anymore. I feel like they did me wrong, so I stay away. New players will like it, just be sure to read the T&C and GET VERIFIED BEFORE YOU GIVE THEM ANY MONEY!
The game selection is really good but having deposited several times I haven’t been so lucky to win. Good offers on social media and monthly bonuses
I don’t trust betsoft games and I don’t trust casinos that have betsoft as their primary game provider. Has anybody ever even won any of the progressive jackpots that are apparently as large as they claim to be on almost every one of their jackpot games? id love to hear of a case where somebody actually won one of their jackpots.
I like this casino and they give frequent bonuses. Haven’t won enough to cash out yet so not sure about how they pay out.
There are many online casinos of this style. while probably 90 percent of the ones that are like this are bad, this is one of the few reputable ones.
This casino has some great recurring month to month features once you get your first deposit in and offer free chips and decent variety of bonuses with max cashout as well more flexible low %playthrough and no max cashout options which are a must for me.
one of the first casino I started playing at. They have a game i think it was called charlotes web and it has sticky wilds and I hit big on a small bet. never had a withdrawal from there and never hit anything since that first time so stopped playing there.
I really liked Ducky Luck to begin with but it seems like they push away loyal customers. I won big there a few times but then they told me I no longer would receive any bonuses or loyalty offers due to my player status.
Of all the casinos offering the games that duckyluck offers, it is one of two that I think are actually good sites with good offerings to play. I’ve won alot. And lost alot here, but always had fun doing it and never had to wait for customer support. They could run more no deposit promos for existing customers, but that is my main complaint.
I used to love this casino. They had some pretty awesome deposit bonuses but you and to be careful to check the terms and make sure there was no max cashout. I have cashed out a few times with them in the past. To the total tune of a few thousand dollars. I like the selection of games but they took my bonuses away being as I am labeled a skilled player now. Overall not a bad casino.
The experience I had dealing with this casino is just too extensive and negative to write. Overall this casino has a lot to learn about what good customer service is and how to maintain LOYAL repeat customers. I will not gamble at this casino ever again. Their Sister site Slots And Casino use to be a favorite of mine but what I learned from both of these casino’s is that management controls all aspects of these casinos. All the terms and conditions of using either one of these online casinos are based strictly toward the casino’s financial best interest. I realize that casinos operate strictly on profit. But casinos cannot disregard the fact that it is their Loyal return customers that support and increase any casino’s yearly profit margins. These casinos will at any point in time change their rules without regard to their customers. You could be in the middle of winning and if someone in management decides that a certain rule needs to change right then then the rule is changed. It doesn’t matter if the rule changed while you were playing and caused you to have to forfeit your winnings. These casinos do what ever they want when they want to. One of the rules is the fact that they have a classification for certain customers that is totally WRONG. This classification is when the casino decides you are a SKILLED Player and are no longer eligible to claim any bonuses. After all you are a SKILLED Slot Player and don’t need the help of a bonus to win at this casino. A customer is classified as a Skilled Player when someone in the payment Departments decides that they only way you were able to win twice in a couple of weeks is because you must be a SKILLED SLOT PLAYER!!! The fact that the only reason you were able to win twice in two weeks is because you did claim one of the bonuses. And the fact that you had a run of really good luck. There is absolutely ZERO skill involved in playing and winning on a Slot Machine. A monkey could win big on a slot game. It’s all based on RANDOM LUCK!!!! The reason you won twice within 2 weeks is because you had a nice run of GOOD LUCK!!! Anyway I could go on and on about this whole subject but anyone with COMMON SENSE would understand and know that the term SKILLED SLOT PLAYER is an Oxymoron statement. Every time I had to deal with support through emails it was maddening! SO my opinion of this casino is save yourself a headache and avoid playing here. On and online support will direct customers to contact support through email if they are unsure about a rule or issue you have. NO supervisors or advanced support is offered through this Chat bot.
Hello Aileen Dodge. We value the feeback provided by our customers. If you can please provide us with your username for us to review your account.