El Royale Casino offers a sleek and modern take on art deco, all wrapped in shades of pink and black. It is a sister site to Red Dog Casino and Slots Empire, so you’ve probably figured it comes loaded with games from Real Time Gaming.
It greets all its new customers with quite hefty welcome packages, but it still remains to be seen whether they really do have something unique to offer.
Let’s pop the hood open and check whether they are worthy of your attention, shall we?
Promotional Offers
Do you consider yourself as a bonus hunter? If the answer is yes, this may not be the right venue for you, as the accent here is not on the plethora of different promo offers and bonuses. It’s not that there aren’t any, it’s just that their main focus is on other aspects of online gambling…
…but they will still greet all their new customers with a generous welcome package. The First Deposit Deal comes in the form of a match deposit bonus, coupled with some casino spins thrown in for good measure, but these can only be used on one game.
The Second Deposit Deal is similar but it omits the extra spins, while the Welcome Mix offer is quite similar to the first one. You can also opt for the Welcome Spins which features just the casino spins without the match for your cash deposit.
Besides these, you might also try your luck with the Welcome Boost or one of the special offers: Today’s Special, 24/7 Event, All Inclusive Pass, Event Of The Month, and Spins Party.
Even though these are all quite tempting, we couldn’t help but notice that there is no loyalty program, VIP club, or any other similar incentive to reward the most loyal customers. We hope this will change in the forthcoming future, as we wouldn’t be surprised to see new players come and go…
Sign Up/Reload Bonus - Highroller
230% up to
$23,000
New Customer Offer. T&C’s Apply. 18+.This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. Play Responsibly. VIP Cryptocurrency Offer. 230% Slots Bonus. Max bonus amount: $23000. Min dep: $1000 for BTC, LTC, ETH, BNB, XRP, DOGE, SOL, USDT, USDC. Valid 3 times. WR: 35x(Deposit+Bonus). Max bet: $10. Max PO: 30xDeposit. Games included: Video Slots, Keno, Scratch Cards, Board Games.
- Wagering Requirement: 35 x ( bonus + deposit )
- Code: TRUECROWN
Sign Up/Reload Bonus
230% up to
∞
New Customer Offer. T&C’s Apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. The minimum deposit: $10 Neosurf, $20 BTC, $20 LTC, $20 ETH, $20 BNB, $20 XRP, $20 DOGE, $20 SOL, $20 Flexepin, $30 CC, $40 USDT, $40 USDC. The maximum bet: is $10. Max Cashout: 30x deposit. Valid 3 times.
- Wagering Requirement: 40 x ( bonus + deposit )
- Code: ROYALSHOW
Games
Once you reach the games lobby, you will be greeted by a fairly simple interface where you can search for specific titles, try out the Latest or Popular games, or simply try one of the four categories: Slots, Poker, Table, and Specialties. Keep in mind that all the games are supplied by Real Time Gaming, so it’s fair to say that it’s one modest lobby.
Slots
Sevens & Stripes, Achilles, Aladdin’s Wishes, Ancient Gods, Asgard, Aztec’s Millions, Aztec’s Treasure, Basketbull, Bigshot, Boy King’s Treasure, Bubble Bubble, Bubble Bubble 2, Builder Beaver, Bulls & Bears, Bunko, Caesar’s Empire, Cai Hong, Cash Bandits, Cash Bandits 2, Cleopatra’s Gold, Coat Of Arms, Count Spectacular, Coyote Cash, Crystal Waters, Derby Dollars, Diamond Dozen, Double Ya Luck, Dragon Orb, Dream Run, Eagle Shadow Fist, Enchanted Garden, Enchanted Garden II, Eternal Love, Fame Fortune, Fantasy Mission Force, Field Of Green, Food Fight, Football Frenzy, Fruit Bowl XXV, Fruit Frenzy, Fu Chi, Fucanglong, Funky Monkey, and many more.
Poker
7 Stud Poker, Aces & Eights, All American Poker, Bonus Deuces, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker, Double Jackpot Poker, Double Double Jackpot Poker, European Slot Poker, Jacks Or Better, Joker Poker, Loose Deuces, Mystery Bonus Poker, and Sevens Wild.
Table
Baccarat, 21 Blackjack, Caribbean Draw Poker, Caribbean Hold ‘Em, Caribbean Stud Poker, Craps, European Blackjack, European Roulette, 21 Face Up, Let ‘Em Ride, Match Play 21, Pai Gow Poker, 21 Blackjack Plus Perfect Pairs, Pontoon, Red Dog, Suit ‘Em U 21 Blackjack, Super 21, Texas Hold ‘Em Bonus, Tri Card Poker, Vegas Three Card Poker, and War.
Specialties
American Roulette, Banana Jones, Bonus Bingo, Fish Catch, French Roulette, Hot Dice, Keno, Magic 7’s, Roaring Twenties Bingo, Sic Bo, and Lucky 8’s.
Supported Devices and Platforms
In this day and age, it is mandatory to have a website that’s been optimized for use on mobile devices. Diversity is everything!
It was only a matter of time before online casinos started jumping on this bandwagon, and the number of mobile gamblers is still rising everywhere around the world, and who can blame them?
Isn’t it just super convenient to be able to take all your favorite games with you, play them anytime you want, anywhere you want, without any limitations? When you consider the fact that you can now wait in line, be stuck in a traffic jam, or relax on a park bench while scoring some cash sounds so appealing, no one really plays on their desktop or laptop machines anymore.
Well…
…save for a few oldtimers here and there, right?
Even after a quick glance over the El Royale Casino website, it is clear that the site’s been made for mobile users first and foremost. Even when you open it on a laptop or desktop computer, it seems a bit odd and out of place, even a little too simple. All the options and features are quite logical and positioned where you would expect them to be.
If you consider yourself a member of a new breed of mobile gamblers, you are surely going to like it here.
Banking Methods
We all love seeing a casino that offers a plethora of different banking methods, but unfortunately, that isn’t always the case. Some casinos cater only to a select few markets and that’s often what defines which deposit and withdrawal methods they accept.
Here, the list of accepted currencies is a rather short one, as it includes only the Australian and American Dollar, but take a quick glance to the brighter side of things, and you will surely be delighted to find out that these guys also accept Bitcoin.
Once you create an account and log in, one of the first things you’d want to do is place some wagers and hope for the winnings of your lifetime. Well, in that case, you need to know about all of the accepted deposit methods, and these include the usual VISA, American Express, and MasterCard debit or credit cards, but you can also rely on various gift cards purchased by the aforementioned two, or perhaps Neosurf, if you prefer using e-wallets.
There is a minimum deposit for Bitcoin users, while there is a slightly higher fee for all other methods. These may come off as a bit generous at first, but it’s a whole other story when it comes to collecting your hard-earned cash.
First of all, the withdrawal methods are down to VISA, MasterCard, Bitcoin, and Bank Wire Transfers. Whichever you choose, keep in mind that the minimum withdrawal amount is not that generous. If you plan on winning big, you need to be well aware of the fact that the weekly limit is quite low.
Bitcoin payouts take 1 to 3 business days to be processed, while the waiting period for credit/debit card and wire transfer users is even longer, as it may last up to 5 business days.
Still…
…here comes the most tedious part! Namely, whenever you feel like collecting some of the cash from your casino account, you will have to submit several documents to prove your identity and validate your account. First, they will ask you to send a scan of both sides of your passport, personal ID card, or driver’s license as proof of ID.
They will also require scans of both sides of your credit card in order to validate your account. Last but not least, they will need some proof of your address, which means sending in a scan of a delivery bill, medical bill, utility bill or any other official document with your name, address, and date. Documents older than 2 months will not be accepted.
We understand these are measures of safety and precaution, but they can rather tedious over time, and we’re sure they will turn away many customers from playing frequently here.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Dogecoin | ||
 Tether | ||
 MasterCard Debit | ||
 Cardano | ||
 USD Coin |
Customer Support
Even though you spend most of your time at an online casino without giving it much thought, customer support is a very important aspect of every respectful online betting venue. Sometimes you will need it just to get a few simple questions answered, but in some cases, you will get yourself in serious trouble where only professionals can help you.
We believe that a strong basis of any well laid out customer support is a comprehensive FAQ page. It should provide you with all the answers to the basic questions and save a lot of time both to you and the staff.
Here we have an excellent FAQ page, that’s neatly segmented into several main categories: General Questions, Deposit Questions, Payout Questions, and Promotions & Bonuses. Still, if these can’t be of any help, you will want to reach out to actual customer agents. There are three different ways of doing so.
Whichever you choose…
…these guys work around the clock, and are available 24 hours a day, 7 days per week. The slowest means of communication here is the good old email. If you are in no rush, you can send your inquiry to [email protected].
That’s all very nice, but in most cases reaching out to customer support involves a request for immediate action, so it’s great to know that there is also a live chat platform where you can type away all your problems in mere minutes.
Quite often online casinos don’t have an option for those who like to pick up the phone, dial a number, and talk to a real live person. Well, this one even has that option, and there are actually two different numbers you can call – +1 850 400 3297 and +61 1300 924 017.
Licencing
El Royale Casino is a sister site to Red Dog Casino and Slots Empire, so it comes as no surprise to find that it operates under a license issued by the Government of Curacao. Even though we weren’t able to locate the actual proof of this license anywhere on the site, we did notice that they have a page dedicated to responsible gambling.
Here you can learn more about what responsible gaming actually is, how you can experience the casino in the best possible way, and they also hold underage gaming prevention in high regard.
There are options for setting deposit limits and methods for self-exclusion, but if these are not enough for you, perhaps you could take the self-assessment quiz or reach out for professional help from organizations such as NCPG, NCG, or Gamblers Anonymous.
Restricted Countries
Countries that are not allowed to register at this online casino include:
Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curacao, Estonia, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Malaysia, Netherlands, Netherlands Antilles, North Macedonia, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, United Kingdom
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Recent Comments
109 Comments
User reviews marked with this logo are syndicated from LCB.org
Deposited and played it fast. Put in for a deposit code for some spins and never got them nor did they contact me back ever. They have great games and all that I’ll try again when I see the ratings start to go up
Yet another RTG wish these would slow down and stop popping up like jack rabbits and the no deposit bonuses just get worse as they go yet again lower than required deposit pretty much meaning the time you will play here is always going to equal them winning over you, pass..
idk why but this site seemed to classy for me or high class maybe im using the wrong words or should i say sophisticated like your really there to win not just play amd relax but its seems real and legit but i wish you all the luck
El Royale does not stand out from the other RTG casinos of its kind. In my opinion the cashout process takes too long and that is super high on my list of priorities
Initially I registered an account here because of an awesome incentive sign up bonus, (which was over a year ago). I have since made several deposits with this establishment over the last 12 months. I usually get to play awhile on a minimal deposit because they always have some sort of promo to boost your bankroll (lol). Last month I tried to make a small withdrawal just to see if they were a legitimate casino. After three weeks of trying to get paid, I said forget it and burned it all back. Mind you the requested withdrawal amount was only $200! Warning … I would not play here because it’s not worth the headache!
did not get to try the bonus but its ok. the casino was fair. i would visit if i had a good bonus for it service is slow games r all good but overall just ok so members u want go ahead if u dont u aint gonna miss out lol jk its ok try it for yourself
I think it’s an alright casino site. However, I would say that you should at least try it out sometimes with the games this adequate. I will say that it deserves a second chance, but I won’t expect too much when playing. The best word to describe it is: Functional. It’s highly functional and you can find enjoyment out of it. I guess you can use the word mediocre as well if you want to. Other than its plainly average games, you can definitely find enjoyment still.
El royale is very similar to other RTG casinos with long verification times. It is also disappointing that crypto withdrawals also tend to take a day or two which seems to be a delaying tactic for players to play back any pending withdrawal. All documents have been sent and waiting to be verified now which seems to be quite a long process. Decent game variety and simple site navigation with some good promotions on offer. Would have been great if KYC and withdrawals were processed quicker though.
One of my very first experiences with a deposit I did on El Royale due to an incredible amount of good advertisements and reviews I saw for them before I figured out how to find good casinos. I hit a max win on Henhouse for 2k, and went to try and submit a withdrawal. Went through the weeks long verification process that I never got completed due to how long it was stalled and the complete lack of response/feedback from live support and email support. Eventually I played off the balance and vowed never to play here again. Can’t and won’t recommend.
Very similar to Las Atlantis only has very high wagering match offers, high min deposit and not much excitment or variety. I would play elsewhere
Didnt like that , after i won , i was delayed in the validation. seemed shady to me, i wont deposit again. save yourself the trouble, and find somewhere else to play. i dont agree, with anything less then a same day payout. especially if depositing crypto . goodluck everyone, win big!
Hello CashIsKing,
Thank you for your feedback. Please be informed that KYC validation of your account is a one-time procedure which guarantees funds will be received on time and with no bounce backs. Sometimes it might take longer than stated time frames in case of any documents being missing at first. I’ve been in touch with a casino representative regarding the matter and was informed that your account has been already approved for Payouts so you are welcome to proceed with Payout request through the website.
Should you have any questions please let me know.
Thanks,
Daniel
@ CashIsKing – please send me your casino username to private message inbox and we’ll get in touch with the Casino Representative.
Very shady tactics when going through the withdrawal process. I am facing these issues now with the back and forth emails of the verification forms either not done correctly (supposedly) or them not receiving them. It’s very frustrating when you’ve had to jump through hoops when you know they’ve received the required documents but they want t continue to waste time hoping you’ll play out the money you want to withdraw. I’ve been trying to withdraw over $2000 and has been almost a month.
Delayed payouts (WARNING) Extended verification process and possible splint withdrawal winnings.
I enjoy playing at El Royale Casino. It did take a while to get the verification approved but after that I received my winnings within 2 days after they approved my withdrawal request. I don’t think that’s too bad compared to some of the casinos I’ve read about. Customer service is always good and I have always had personal hosts email me with bonuses added to my account when I have earned them.
I have cashed out 3 times with very good winnings.
I want to make sure that El Royale gets credit for what they do. I’ve never had to wait more than a day for an email response and they never have tried to avoid me. Thanks LCB
Never had a win here and took forever to get verified if I were to win …bonuses could be better they never send free promos
hi
el royale casino took 5 business days to verify my document and process the payment and this is very positive … they are trying to improve and it shows that the casino management is working to this…
this is the way..
A great Casino definitely has everything you want in what to look for in a casino. Customwr service. Games. Graphics. Amd the rewards are definitely recommended. Highly recommend this casino
I’m very indifferent with El Royale. Since I was removed from one of its sister sites.. after I had made my deposit, I tried to get verified. Only to be told I’m banned, and I was not getting my funds back. When I hadn’t even asked for a withdrawal. My issue was from the family of casinos being kinda shady with the rhyme and reason behind the blocking of my acount. I will say, the bonuses were pretty amazing though
good design a lot of slots unfortunately there was registration before I met this forum on the net. I remember that I received a bonus without a deposit. But I didn’t make a deposit. But now I installed this brand here and as I remember the impressions were pleasant.
This site is ok but don’t expect any no deposit bonus after the sign up, once you’ve done that it’s deposit bonus only no matter what loyalty level you reach
I just joined last month, so I am excited to see what El Royale has to bring in terms of fun and giant winnings, lol! The site seems super updated, very up to date. It is really a great place compared to a whole lot of the other Real Time Gaming casinos out there.
Had a good time and it worked out well but I screwed it all up. I think I really could have cashed out the max amount if I was more careful. I actually know I could have, but sometimes I just can’t stop myself from continuing to play even though I know I can’t win anymore than I already have.
Hello kc1015,
Thank you for your feedback.
As per casino’s T&C the company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees in their sole discretion. As casino uses international processing companies, there might be some fee charged on top of your deposit. Unfortunately, I wasn’t able to locate your gaming account with us by details available, so I’ll gladly look into the matter if you send me the username account was registered with.
Hello cobra,
Thank you for your feedback.
Please try to enter Cash Bandits 3 game one more time with Google Chrome or Firefox browsers. There are specific games that may require the flash player being installed on your computer, however for Cash Bandits 3 it is not the case.It has been tested numerous times by RTG and ourselves, and works well with both desktop and mobile browsers.
Thanks,
Daniel
I like this casino. It has a good selection of RTG Games and it has good no deposit bonuses. I need to win to see how long withdrawal times are
Made a first time deposit of $100 here play was fair .. I did win a few times I just don’t cash out unless I win a $1000 or more, I have a serious gambling issue.My problem with EL royale casino is deposit issue out of the 5 casinos I’ve deposited into
El Royal was the only casino that charged me $14.83 so my charge on card was $114.83 all the other casinos didn’t charge one extra penny. I called bank and they said it wasn’t them that charged me so when I contacted El Royale about it they didn’t remove the 14.83 she just said here’s a 40 free chip which was nice but now I don’t want to deposit there anymore because I don’t want to get charged extra money. So that’s my review but all and all I like casino about the same as others just need to fix deposit issue. Thanks
Just dep here and so far site has crashed 4 times as im playing. Ive tried firefuck ,crome,edge and im still getting video errors. Any idea? So far Worst site ive been on
Well that was a waist of money.Cash bandents 3 dont like my pc for some reason.So had to play on my phone.Never saw that bank robber again when i went to my phone. What a joke
El royale is definitely one of the best. i was skeptical at first but i did receive my first cashout and have another one pending. it only took 4 days for my first payout. The staff is super helpful and they are pretty generous with the free chips when you call in. Very Happy so far!!
The same as the others RTG casino… the playthrough is too High, otherwise, nothing To say
They will give you a 40$ chip (a few different options available) which allows you a decent chance to win the maximum allowed; the max is usually 10times unless otherwise stated-but for your welcome chip its 100$. The color purple is a nice touch, as it really adds to the definition of “royal”. I recommend at least trying this casino.
Nothing special but not a bad casino. I’ve never won playing here so I don’t spend money here anymore.
I only played once at this casino after I registered, it was with a no deposit bonus. won nothing but I spent a good time trying several slots. seems a good casino to me. I hope to make my first deposit soon.
Another RTG casino.. but WAIT!! This one is PURPLE!!! Biased a bit perhaps but I was in love with the feel and look of this casino from the landing page on- the mellow design and cool colors felt great and made me want to stay longer. 😀 I didn’t cash out on my welcome bonus but chat was helpful and friendly. Overall a positive playing experience and I will definitely be back again soon.
Real time gaming woohoo I can barely contain my excitement but now they do offer bonuses and I’m nice layout, easy on the eyes and I repeatable it comes to payoffs which is the most important thing, ask anyone who actually cares about their money that they’re wagering with hopes to get over on the house.
@ regkilla – could you please send me your casino username in PM inbox and we’ll contact the Casino Representative regarding your registration issue.
Very disappointed. Tried to register so I could claim bonus. Took my info on the sign up form but when I hit complete button, the site would not connect. Tried chat and they said to clear cookies, cache and I did that. Still would not work.I guess I wont be playing there. I am in the US.
Okay I cashed out yesterday on a deposit bonus and the bonus amount was automatically taken out of my withdrawal. I don’t remember this being the case before. I think this may be a new
Policy and players should be aware
Pretty generic casino not much of a selection of providers that I like anyways but definitely worth a shot! Some good bonuses
Not a big fan of the casino wouldn’t let me play the free spin sign up promotion and never got a response from customer support so I haven’t gone back.
I don’t mind this casino. I like that it has free bonus all the time and the face that you get sent free bonus all the time for the casino. the only bad thing I don’t really like is that there isn’t that many games but other then that the casino is pretty good and the fact that you can withdrawal 100 of your winning
Hello Wizardhead,
The second payment was sent to you on Friday 15th of May in Bitcoin. Total of $2500. Please check it again.
Let me know if you wish me to send the transaction ID link.
Hello FullStrength,
Thanks for your feedback. The wagering requirement for all free bonuses is x50 the bonus amount. Nevertheless, we have many players who did complete the wagering and cash out the winnings.
Regards,
Daniel
Don’t waste your time or bother redeeming the free chip or spins. I redeemed in the shop the free spins and won about $24. The rollover amount required was around $930. LOL There is no way you are going to meet that unless you hit one of the jackpots. The max withdrawal amount was like $100 anyway.
Hi Daniel, unfortunately I’m having even more difficulty. I submitted my next payout request 3 days ago for bitcoin, and I have yet to hear back. I contacted support and now they are saying it takes up to 5 business days for an approval and another 3 business to process a bitcoin withdrawal. It’s already frustrating that they make you take small payouts, one at a time and wait so long in between. Also, I was told it’s up to 3 business days for approval and now it’s 5? I’m exhausted.
Hello siurpriza,
Please send me the account where you made a deposit, I will check it asap.
At the moment I see that you have 8 accounts with us, and only free bonuses have been previously taken.
Regards,
Daniel
robbers, looking for a reason, looking for a robbery, they don’t give money they won, even they took my deposit for nothing…
Hello Wizardhead,
I was informed by the Billing department that the first payout for $2500 will be processed today. Please check your inbox for the confirmation from the Billing department.
Regards,
Daniel
Thanks Daniel. I received a message this morning that it is now complete and I was able to request a payout. It is unfortunate that the payouts have a limit per transaction but also take 3 days for bitcoin? I have never heard of a reputable casino taking 3 days to process a bitcoin payout, while deposits are instant. My hope is that because I have already experienced so much trouble and it took 9 days to validate my information, that they will consider expediting my payout. Mainly I want to verify that it’s all legit before I return to spending money. Like I said, I’ve been happy with the winnings, but not happy with the support and would like some trust rebuilt.
Thanks for all your help and for looking into it. I really appreciate your responsiveness.
Hello Wizardhead,
Thanks for your request. Sorry for the inconvenience caused. I will check it with the Billing department and update you on it soon.
At the moment I can see that you have zero withdrawals yet and a total deposits amount of $1141.
I will get back to you shortly.
Regards,
Daniel
@wizardhead – could you please send me your casino username in PM inbox and we’ll contact the Casino Representative.