In recent times we’ve seen various trends come and go, but we still do have various different markets with specific needs. The latest rage is to take a well-known brand and outfit it so that it conforms to the laws, rules, and regulations of specific markets and countries.
Hepsibahis is one such online betting venue, and it is basically YouWin translated to Turkish and made in accordance with the specifics of Turkey and its laws. If you’ve ever played at YouWin, you will get your usual share of goodies, as they cover many different aspects of online betting.
Once you pay the site a visit you will be greeted with options such as sports betting, live betting, live games, virtual sports, and of course casino and live casino. Obviously, for the purposes of this review we will focus on the casino stuff only, but that doesn’t mean that other betting options aren’t any good.
If you’ve seen the site earlier, you will find it hard to spot any major differences besides the obviously different and exotic Turkish language.
The design is very basic, with hues of dark and light grey, coupled with red and white accents. The site is very nicely laid out, and all the menus and features are quite easy to access and use. We certainly didn’t like the fact that light colors occupy the biggest portions of the site, as this isn’t that easy on the eyes. You will grow to hate if you enjoy playing your games at night.
Couple this with the fact that there are many promos and bonuses to choose from, and all of a sudden things don’t look so bad, do they?
If you’ve played any games at here before, you know what to expect. The lobby is filled to the brim with many fantastic games, but let’s pop the hood open and see what these guys are really made of, shall we?
Promotional Offers
Each player out there has a unique personality, needs, and desires. Some of them simply enjoy the thrill of gaming, some aim for the highest wins, while some others simply hunt for bonuses and promotional offers.
If you are one of those, you will surely be going to love it here! Let’s start off with a hefty welcome bonus that greets all new customers. It comes in the form of a match deposit bonus. On top of all that, it gives you another match deposit bonus for your second deposit, as well.
Those of you who are heavily into gamification will be delighted by the fact that there are slot races available, and these can make it possible for you to score some big wins. Continuing with the gamification trip, there is also the Daily Slot League, where you can also compete with other players and end up with great deals!
Did you know that you can score some massively big amounts of extra spins simply be playing slot games? Yup, they also have these cool features! Blackjack players can also get up to 10% lost returns each Friday, and those who play Wheel of Coins Of Egypt can expect the same treatment, but only on Saturdays.
Some people will say that it doesn’t matter which deposit bonus you use, but over here you won’t be able to say that. If you use Papara, Jeton Cuzdan, CepBank, Anlik Havale, AstroPay, or Bank Transfer as your deposit method, you can count on a lost return bonus, as well.
Last but not least, it’s nice to know that these guys also have a VIP club for those who aim at higher figures. If you wish to get there, simply fill out a form, and once the casino staff determines that you are eligible, they will send you an invitation. Simple as that. Once they do that, you will have access to exclusive deposit and withdrawal options, special offers and promotions, secure direct banking options, and a completely personalized gambling experience.
This is a neat and sweet palette of promotional offers that’s surely tough to beat, especially if we consider that this is an online casino aimed at the Turkish market exclusively.
Games
Even though promo offers add a lot to the overall excitement and flair of an online casino, it is actually the games lobby where you will find the very essence, the core, the heart, and the soul of a betting venue. How many times have you stumbled upon a new and interesting casino only to find yourself browsing the lobby in a matter of seconds?
We’re all motivated by a large selection of games provided by top notch providers, and it’s no wonder this joint is so popular…
…just take a look at the sheer size of the lobby. They have hundreds and hundreds of games, carefully picked for the pickiest of punters out there. All of the games are provided by Play ’N Go, Yggdrasil, Net Ent, 1×2 Gaming, and Evolution Gaming.
The games are neatly segmented into several different categories, including slots, table games, video poker, and live casino, and in case you don’t know where to start, we suggest you check out the New Games and Popular Games categories to get you started and inspired.
Without further ado, let’s show you some of our favorites:
Slots – These are always the most popular among players everywhere in the world, so it’s no wonder they take up the majority of the games lobby. This casino is no exception to this rule, so among the hottest titles featured in there, we’d like to point out gems such as Rich Wilde And The Tome Of Madness, Sherlock’s Casebook, Mercy Of The Gods, Tahiti Gold, Vegas Nights, Star Joker, Jaguar Temple, Big Bot Crew, Monkey Warrior, Monkey Madness, Panda’s Fortune, Peking Luck, Pixie Wings, Prime Zone, Queen Of Atlantis, Wild Worlds, Sidewinder, Raging Rex, Respin Circus, Sticky Bandits Wild Return, The Sword & The Grail, Richie In Vegas, Phoenix Reborn, Durian Dynamite, Juicy Ninja, and hundreds more!
Table Games – Have you grown tired of all the flashy video slots? Then you’re probably aiming for some old school fun. Over here you will be able to try your like with titles such as Multihand Blackjack, Baccarat, Roulette, 3D Blackjack, 3D European Roulette, Single Deck Blackjack Multi Hand, Casino Hold ‘Em, Red Queen Blackjack, Blackjack Bonus, BlackJack Players Choice, Double Exposure Blackjack Multi Hand, American Roulette, Mini Baccarat, Pai Gow Poker, Beat Me, and many more.
Video Poker – Video poker has a rather special following, and if you’re a fan of such games and their numerous variations, take a look at this selection: Jacks Or Better Multi Hand, Jacks Or Better Double Up, Deuces Wild Multi Hand, Joker Poker Multi Hand, Joker Wild Double Up, All American Double Up, and Deuces Wild Double Up.
Live Casino – Can’t enjoy yourself at an online casino without a live dealer? Step this way! Over here you will find Live Roulette, Live Blackjack, Live Baccarat, Live Casino Hold ‘Em, Live Deal Or No Deal, Live Super Sic Bo, Live Monopoly, Dream Catcher, Live Caribbean Stud Poker, Live Triple Card Poker, and many other games and their variations.
Other Games – Over here you will games that simply didn’t fit in with other categories, such as Tutan Keno, Kenotronic, Jackpot Keno, Classic Bingo, KenoLab, Darts 180, Hole In One, Scratch Ahoy!, Go For Gold, Grand Prix Gold, or Soccer Scratch.
Supported Devices and Platforms
Running an online betting venue can be a rather tricky business these days. If you don’t have a mobile friendly site, it’s as if you don’t exist. This is mostly since smartphones are much more powerful than before, and people can do all their browsing on smaller screens now. Also, the number of people using desktop and laptop computers is a lot smaller than five years ago.
If you consider all the different betting options Hepsibahis offers, it’s clear that it’s not easy including all of them on a compact mobile platform. Luckily enough, they had managed to squeeze it all in without any major issues.
Sure, it takes a little while to learn your way around, but if you use the desktop version first, you won’t need an adjustment period at all.
All things considered, Hepsibahis will fulfill all your gambling desires, whichever platform or device you choose to use.
Banking Methods
We all love seeing multiple banking options when it comes placing a deposit or withdrawing some cash from an online casino, but it all depends on the market(s) it caters to. Some countries have very strict policies and regulations when money transactions are concerned, but that isn’t really the case here.
You will be glad to see several different banking methods available, starting off with Mastercard and Visa, if credit or debit cards are what you prefer.
Of course, you can rely on Bank Transfer if you want to, but the best news here is the fact htat there are numerous e-wallet and online payment services available, including Papara, Jeton Kart, Anlik Havale, Eco, AstroPay, Jeton Cuzdan, Paykwik, and CepBank Beta.
We were somewhat surprised that such a modern and forward thinking online betting venue doesn’t accept cryptocurrencies, but we somehow feel that this might change in the future, especially when you consider the numerous advantages of using such services.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 BACS Bank Transfer | ||
 Bank Draft/Cheque | ||
 ClickandBuy | ||
 Maestro | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Visa Electron | ||
 WebMoney |
Customer Support
Most people don’t really care about proper customer support, but the very instant they have an issue that needs to be resolved it becomes the most important aspect of an online betting venue. Once it becomes the weakest link, customers start leaving rapidly…
Great customer support starts with a comprehensive FAQ page which should provide answers to most common issues and tricky situations. Luckily enough, that is just the case here, so once you reach it, you will be greeted by a nicely laid out list of questions and answers, segmented into several categories, including Promotions, Account Information, Payments, Registration, Betting Guide, Casino And Games, Responsible Betting, and Technical Assistance.
If you still need to reach out to the customer support staff, you can send an email to [email protected], but we all know that it’s the slowest way of communicating online. They claim that they usually reply within 12 hours.
As we’re sure that you will find this way too slow, we suggest reaching the customer support staff by means of the live chat platform. Please do keep in mind that you can’t reach them 24/7, as their working hours are from 11AM to 11PM each and every day.
Unfortunately, there is no phone support available, and you’re going to have to make do with the options described above.
Licencing
Hepsibahis is a site that’s owned and operated by YouWin, which also means that it belongs to Geokul Limited. Both the company and the license under which the site operates hail from Malta, as if you scroll all the way down to the footer, you will be greeted by a license issued by the Malta Gaming Authority.
Over there you will also find a GamCare certificate, which means that these guys really care about their customers as they endorse and encourage playing responsibly.
Restricted Countires
Countries that are not allowed to register at Hepsibahis include:
Recent Comments
9 Comments
User reviews marked with this logo are syndicated from LCB.org
i have played twice at heaven casino because of a very good affiliate offer that i found, i made minimum deposit because I was not sure of they were so reliable, but i got more then expected, i got a nice email that they are happy too see me as a new player, got credited even a nice bunch of free spins to have some fun! i was only one time lucky requested a withdrawal that time after verifying of documents and processing total took 3 days to get it on my skrill, for me it’s a bit too long because i’m used to processing times of just few hours, but i was happy too see that i got updated and it’s very good service there:) hope to come back there soon!
I played there only once but I had a decent impression about them. I played with a bonus and didn’t meet the wager. I did like the game selection and support seemed nice too, nothing really spectacular or bad about them, decent casino. Not really for my taste, I prefer bigger or more interesting bonuses.
Unfortunately this closed to UK players from the 31st October 2014 as they clearly didnt want to sign up to the new UK gambling commission for some strange reason, its a shame because when i was a member there they had good promotions with the casino and poker but not any more to uk players. Although other european countries can still play here so good luck 🙂
Heaven Casino is Quite new casino which is offering Microgaming and IGT software games. The site also offering Sportsbook, Poker and Live Dealer games. I have tried poker mostly and poker based casino games, Microgaming slots. I made several cashouts and money arrived to me aprox in 2 bussiness days, which is bit a long in my opinion, could be much faster, but it’s all okay with that. Site layout is clean and nice looking, welcome offer good and has fair wagering requirements, there is good customer service as well. So good casino, all in all.
just a warning don’t play here
how did i deposit her when it says no Canadians allowed
I have an account here for years but never used it for casino games,only poker until last year. They had games from boss in the casino in the past and because I don’t like them I never played. When they put the microgaming poker and casino I played and made 100 euros from a 20 euros deposit.I used them like a bankroll on poker after that. I managed to make an withdrwal on my neteller in a copule of days.They payout process is taking to long in my opinion 2 even 3 days sometimes when you use ewallet.
Heaven casino is a very average casino and nothing exciting here and i genuinely regret the day i had joined this casino and wheni joined this casino i was very new to all this online gambling and did not knwo a lot of about it. So i ended up making an account with it this site is so slow that i felt like breaking my screen while the verification process was going on ad the support team is slow in getting back o the users that no wonder that they have so less users. When i made my first desposit i got a match up bonus and the games were so slow that in frustration i ended up losing all the money and the match up bonus as well. apart from all this the main problem that i had to face with this casino was that it had so less members that the tables were not filling at anytime and we had to wait for hours and hours for our tables to fill upp and so that we could start playing the games we want to. And when there was good traffic i couldnt be online because of the time difference. This was so annoying that when the tables you used to fill up i used to be so annoyed because of the delayed games that started playing in ager and eventually ended up losing all my money. I wish i had never joined this casino as this is genuinely one of the worst casino i have seen in my life. Slow games slow processing dull site bad support team long verification process and late replies what else does one need to understand that this casino is a mistake. i hope that my review has helped a lot of you from making this mistake and i advice everyone to sit this one out as it will be a big mistake to join this casino. And try to find some other casino as there a lot of options on LCB site.
I have started playing here about 2 years ago. They attracted me with poker promotions, like freerolls and etc. Now they have a lot more freerolls ( from 100 $ to 1,000.). Now Poker heaven using Ongame poker client, then i started they had boss media client or very similar. I had deposited once, but lost very fast 😀 i had some success here on poker tournaments but after their migration i stop playing for awhile. Also i tried there and some casino games, most of them slots. They have different type of slots, an example : Immortal romance, Thunderstruck , The dark knight and etc.. i played some “popular” slots but didn’t won anything ;/ i never made deposit to heaven casino only played if i got some money from poker freerolls. I remeber two times i finished in the money and reveiced 20$ ( top 25 players receives exactly 20$) , but minimum cashout is 25 euro or $, so i decided play some slots and once i reached that minimum i would stop playing and easily cashouted it. I was playing the new slot ( named CSI Las Vegas) and lost in 20 minutes.. 😀 i was little upset… i didn’t hit any bonuses or free spins so money just disappeared. Lol i spent more then 3h in a freeroll and lost all money in several minutes, that was unfortunate 😀 second time i lost on Immortal romance.. i remember i have 3 spins left and got 3 bloody wilds but won from that maybe ~2$… so much hopes i left on this but bad luck caught me again. Now i stop playing here casino games, because of unluck. Sure it’s not huge amount but i feel sorry for wasting my time on freerolls and losing on damn slots 😀 now if i reaching the money, i better spent it on cash games or sit&go. If you decided playing here you can look at the promotion page, they offering some bonuses for newcomers and some reloads too. I don’t know about restrict, they didn’t asked me any documents so about that i have no problems. They also have Vip program which gives cashback privilege. More about that you can read in their website, good luck.