introduced not that long ago, King Billy Casino is a venue that had first opened its virtual doors in 2017. Owned and operated by Dama N.V., it has gone on to win several prestigious awards, and is generally regarded as one of the best online casinos out there. They have a license issued by the Government of Curacao, but they cater to players from all around the world.
Advertised by people who are probably huge fans of The Lord of The Rings franchise as one casino to rule them all, it is really a joint where you will struggle hard not to have a great time.
Starting off with a modern design, their site looks gorgeous and it can be accessed from a multitude of different platforms. It’s fair to say they’d spent quite a lot of time to figure out how to make the site as user friendly as it can be, so its beauty is not just skin deep.
These guys really know how to spoil their customers, as they offer thousands of games provided by the industry leading companies, a plethora of different promo offers and bonuses, a very wide selection of banking methods, and a VIP club, all nicely rounded out by state-of-the-art customer support options.
Did we mention that they accept cryptocurrencies? Yes, this really does look like the perfect spot to place your bets, but let’s pop the hood open and see what they’ve got in store for us, shall we?
Promotional Offers
Some of us are in it only for the simple and pure joy of gaming, but there are still many players who are always on the lookout for new and exciting offers. Bonus hunters do exist, and we can’t really blame them, as casinos now compete who’s going to come up with the most innovative and revolutionary ways of luring in new customers and spoiling those who decide to stay for good.
Well, over here we have a venue that’s going to be rather tough to beat if we’re talking generous promo offers and bonuses.
For starters, they have one of the heftiest welcome offers we’ve seen in a while. Each new customer will get a match deposit bonus, with some extra spins just to give it all an extra flavor. Once you’re done playing with that, they will offer match deposit bonuses, for your second, third, and fourth deposit, as well!
These will surely last you some time, and once you get to know your way around the venue, you will surely appreciate the Spin Your Week, in which you can score some extra spins with each new week. Of course, these can only be used on the aforementioned slot.
Do you like Thursdays? Well, you will surely learn to appreciate them here, as each Thursday you will be given a wager free Cashback of up to 13%,
Are you up for some extra spins? These are given out regularly to be used on specific games, you just need to keep an open eye on their promotions page.
As the name implies, Crypto Welcome Bonus is a promo offer which actually comes in the form of a match deposit bonus, but only for those who use cryptocurrencies to place their deposits. We can’t even begin to express our admiration for venues as forward thinking as this one. Good job, guys!
King’s 50% Bonus – 50% up to 75 EUR; Frequency – Once per week; Bonus Code – 50PERCENT; Wager – 30x; Minimum Deposit – 30EUR; Max Cashout – NO MAX WIN.
Finally, you can prove your loyalty to the king and become a citizen of his kingdom! These are some new and nicely laid out ways of becoming a member of a VIP club at an online casino. Of course, it is basically a tiered system, with ten different levels.
With each bet you place you will be awarded some King’s Coins, and these can be exchanged for cash. You will reach the first ten levels by having a certain amount of Royal Score, and these levels are:
* Citizen (1 level) – 20-49 Royal Score;
* Knight/Dame (2 level) – 50-249 Royal Score;
* Baronet/Baronetess (3 level) – 250-999 Royal Score;
* Baron/Baroness (4 level) – 1,000-2,999 Royal Score;
* Viscount/Viscountess (5 level) – 3,000-7,999 Royal Score;
* Count/Countess (6 level) – 8,000-19,999 Royal Score;
* Marquess/Marchioness (7 level) – 20,000-49,999 Royal Score;
* Duke/Duchess (8 level) – 50,000-99,999 Royal Score;
* Prince/Princess (9 level) – 100,000-199,999 Royal Score;
* King/Queen (10 level) – 200,000-∞ Royal Score.
It’s really been a long while since we’ve last seen a palette of bonuses, promo offers, and other goodies so well laid out and executed.
Games
This is the heart and soul, the core of the whole thing. The games lobby is massively large here and it is jam packed with games from some of the flashiest names in the software business. You can search for games by provider, and the extensive list includes Amatic, Bgaming, Blueprint, Booming, Booongo, Bsg, Endorphina, Evolution, Ezugi, Felix Gaming, Gameart, Habanero, Isoftbet, Nolimit, Play N’ Go, Playson, Playtech, Pragmatic Play, Quickfire, Quickspin, Spinomenal, Thunderkick, Vivogaming, and Yggdrasil.
If you don’t know where to begin, maybe you should check the new games and top games first, but if that’s not your way, you can simply browse the main four categories – slots, jackpots, table games, and live games.
Here are some of our own favorites!
Slots – These are commonly the most popular games in online casinos, so it’s no wonder you will find hundreds and hundreds to choose from when you pay a visit to the games lobby. It is impossible to include anything but the slightest fraction of all the games they have on offer, so here goes: Pink Elephants, Platinum Lightning Deluxe, Sweet Bonanza, Dragon Horn, The Sword And The Grail, Cazino Cosmos, Flame Busters, Wild Ape, Rich Wilde And The Book Of Dead, Rich Wilde And The Tome Of Madness, Tombstone, Moon Princess, Solar Queen, Hot Hot Fruit, Aztec Magic Deluxe, The King, and 5 Lucky Lions, among hundreds of others.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Loaded | 25 | ||||
 | Chests of Plenty | 20 | ||||
 | Quest for Beer | 25 | ||||
 | Mayan Princess | 20 | ||||
 | Fat Lady Sings | 25 | ||||
 | Doctor Love | 20 |
Jackpots – Feeling like a high roller? Well, it means that you should skip right on to the top-notch stuff, and these are jackpot games. These should get you to colossal wins in no time, and some of the hottest titles included on the list here are Major Millions, Mega Moolah, Mega Moolah Isis, Faerie Spells, The Glam Life, Dragon Kings, King Cashalot, Diamond Wild, Lotsaloot 3 Reel, Lotsaloot 5 Reel, Reels Of Wealth, Richie In Vegas, The Slotfather, Treasure Nile, Tunzamunni, Holmes And The Stolen Stones, Jackpot Raiders, Ozwin’s Jackpots, Cash Splash 3 Reel, Cash Splash 5 Reel, Fruit Fiesta 3 Reel, Fruit Fiesta 5 Reel, Wow Pot, Bell Of Fortune, and dozens more.
Table Games – Even though video slots are growing more popular by the day, there are still a large number of players who simply prefer gambling the old school way, so they aim for table games. Those who are after such means of entertainment surely will not be disappointment as the titles on offer include Sapphire Roulette, European Roulette, American Roulette, Blackjack Multi Hand VIP, Sic Bo, Rocket Dice, European Blackjack, American Blackjack, Baccarat, Caribbean Poker, Casino Hold ‘Em, Double Exposure Blackjack, Hi Lo Switch, Let It Ride, Oasis Poker, Pontoon, Texas Hold ‘Em, Trey Poker, Mahjong Exchange, and hundreds more.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Super Fun 21 | Games Global | Visit |
Live Games – There are still a lot of players who simply prefer playing games dealt by a real live dealer. If you’re one of those, step right up, and you will enjoy the selection of titles featured here, including various variations of roulette, blackjack, casino hold ‘em, baccarat, Texas hold ‘em, Caribbean stud poker, and so many more.
Supported Devices and Platforms
It goes without saying that you simply must have a mobile friendly site if you mean to survive on the internet. Any online business that doesn’t have a marvelous mobile site will simply by crushed by its rivals. These days, people tend to rely on their mobile phones much more than ever before, and it is only normal to expect the majority of online players will migrate to the mobile platform.
Luckily enough, the folks who run this joint fully understand this concept, so their site is thing to behold, whichever platform or device you choose. The site is well laid out and it takes no time to get used to navigating around.
All the options and features are exactly where you would expect them to be, and it’s pretty fair to say that the mobile version of the site is even easier to use than its desktop counterpart.
Banking Methods
We all love seeing as many banking methods as possible, and frankly speaking, this is yet another area where King Billy casino shows off its brilliance. The minimum deposit is 20 EUR, while the minimum withdrawal is limited to 40 EUR. They will accept Euro, US Dollar, Canadian Dollar, Australian Dollar, New Zealand Dollar, Norwegian Krone, South African Rand, and a fine selection of cryptocurrencies, including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether.
The list of methods is quite lengthy, and it starts off with good old debit and credit cards from Mastercard and Visa.
If you prefer using e-wallet and other similar types of online payment services, you will be glad to find that they accept Rapid, Skrill, Neteller, PaySafeCard, Instadebit, iDebit, Zimpler, Qiwi, Yandex, Alfa Click, Neosurf, ecoPayz, AstroPay, and WebMoney.
Keep in mind that bank transfers and virtual credit cards can only be used for withdrawals.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Tether | ||
 MasterCard Debit | ||
 Apple Pay |
Customer Support
Now, the customer support quality is surely among the most important aspects of any online betting venue, especially the ones with good reputation. And if all of a sudden something goes wrong, help you can get fast!
We strongly believe that it all starts off with a properly laid out FAQ section. It can help you sort out all the basic issues and it also saves precious time both to you and the customer support agents. Luckily enough, King Billy has quite a good one, segmented into several different categories, including account, payments, withdrawals, bonus & free spins, technical questions, and play responsibly. They even have a separate one for those who have questions concerning cryptocurrencies.
If you still feel the need to contact the casino staff, you can do so in several different ways. The slowest means of communication here comes in the form of an email address, so you can send all your inquiries to [email protected].
Of course, in most critical situations this will simply take too long, so it’s great to know that there is a live chat platform available, so you can reach the customer support agents and get your issues resolved in mere minutes.
Still not good or fast enough for you? Well, pick up the phone then, since there is also an option of talking to a real live person. Just dial +356 27 782 263 and you will speak to a free operator in no time.
Moreover you can also reach King Billy Casino and send inquiries over different social media channels, including Facebook, Instagram, and YouTube.
Licencing
King Billy Casino is a brand owned and operated by a company called Dama N.V., and if you scroll all the way down at their site you will site that they are licensed by the Government of Curacao. They also have a separate page dedicated to responsible gaming, as well as other useful pages such as the one that explains cryptocurrencies.
Restricted countries
Countries that are not allowed to register at King Billy include:
Afghanistan, Aland Islands, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pitcairn, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Related News
Recent Comments
170 Comments
User reviews marked with this logo are syndicated from LCB.org
Its a safe casino to play at! They have good bonuses but quite high wagering requirements! Very good game selection. Never had the chance to speak with the customer service but seems available all the time. The website is user friendly and the thematic is original! I would recommend!
Not a very good choice here. Made a first deposit there with match bonus+free spins over a few days. Lost the deposits fairly fast which is normal. But it was pain in the ass in order to receive those free spins. They were not criedted to your account unless you ask their live chat every day. And it made you feel like you owe them $1,000,000 each time when you asking them for those free spins that they promised to offer. Always mad when this kind of things happens, because end of the day, what’s the % someone can accureally pass the wagering requirements after played those free spins? Nvm about a real money cash out from them. Silly people silly casino.
Very solid casino, I’ve had no issues with them (or with any other casino owned by Dama N.V.).
i was loveing this casino, everything was good.
i was verified and win a couple of small amounts, and , of course, i lost money too.
on the 10 September, i collect 3000$
and they pay pretty fast.
so , i was super happy .
on the 12 September, luck again, i was redeeming 800$,
but, this time, it was not possible.
they refused all my withdrawal and asking for many documents ,
and, they refused all of them.
i send about 20 or more documents…
i explain, two days ago, i collect
3000$, nobody ask nothing, and now, for another 800$, I’m not verify enough !!!
strange, don’t you think!!!!!
finally, i play all the money,
and lost the 800$…
now, I’m not sure what to think about this casino!!!!!!
i was thinking that they was laughing on me.
Chantal, from Quebec
Great welcome bonus and huge selection of slots to play
King Billy Is most promising Casino in the buisness, and surely they have a great reputation for that reason, hopefully I can play more there but I would also like the support to be easier acessable , for most of the time I see this oppertunity to also like to have better no deposit bonuses. Most slots from its site is good rtp and also one of the better selections in the buissnes, thankfully I see this as a progress for the better option, and my repsonse to the growing casino is keep up the good work! One more thing, the Casino would be suitable for the high stakes players, so that they can proceed with more bonuses with less wagering asompments, thanks king billy for the great site!
The casino has several software providers. It has a low minimum deposit and withdrawal amount, also instant withdrawals with several deposit methods. Being one of the biggest casinos, they don’t care to do promotions to attract players, very few or no promotions at all. But if you don’t bother about the deposit bonus, go ahead and deposit without thinking twice, as this is a highly rated and trustworthy casino.
Ok I’ve played at this casino in 2 different countries so I’ve had a mixed experience.
If playing from Australia this site is pretty horrendous. From the lack of games and the near non existent deposit methods, it’s clear they are not targeting Australians, though Australians are allowed to play.
The other location I played from was Thailand and this was a much better experience.
Greater variety of games and local instant deposit options.
I can’t speak on withdrawal times as I haven’t been so lucky.
But one thing they are really good with is their bonuses really generous bonuses
a casino that fits everyone. so many options for deposit and withdrawl, huge amount of games to play. and great support that works quick!
one of few trustworthy casinos, that actually pay out, always watch bonuses of course that’s wager ECT,
Grate platform, not to much lag
Lots of games
Live chat is fast
8/10
Pretty good casino with good bonuses and lots of games. I wish the withdrawal process didn’t take so long. I’ve been playing here for over a month, haven’t won anything big yet. However, it has nice bonuses and large selection of games .
King Billy is a great experience if you’re interested in crypto gambling. They had a promotion when I signed up and created my account to get free spins and I definitely scored off of the free spins which was a cool experience as well. I got to play some of the other slots on there and this casino definitely puts out so if you are planning on playing online with crypto I would check King Billy out I definitely recommend this casino. This I would recommend for somebody just getting into crypto gambling because it’s still operates and functions like a traditional casino if you haven’t figured the crypto thing out all the way yet this is good. I give 5 out of five and I’m definitely looking forward to playing more here in the future.
When I first stumbled upon king Billy I thought it looked like a pretty cool site but the reality of it is- is that it’s not that good… high deposit amounts to get tony bonus’s & low winning rates 🙁
I love this casino! The slot are good to play! This casino is one of my favorite.
i play ar this casino every week,
its secure and serious.
big variety of games and one point negative, its very long to charge page..
Enormous game catalog, quick verification and lightning fast payouts. What more could you want? Top notch customer service? Yup, they’ve got that, too. The only thing holding them back from a perfect rating is a lack of promotions.
There is a very good selection of games here, you can choose what you are good at and win.
The site has a very good design, it is easy to understand here.
Kingbilly, and Kingbillycasino are two diifferent operators and with diifference licence. One is with Malta, one of is Dama with weak licence Curacao. They are both reliable ones and one the best in the industry. Bonuses are nice and you get piad for sure even if you win big.
Good legit casino good promotions and live support always there when needed
King billy casino in my personal experience sits at top place I have been a loyal player for over 4 years they just keep getting better I enjoy the 100s of games numerous platforms , excellent customer service , ultra quick response via live chatt the entire experience at king billy keeps me loyal and no need to wander about to other sites nothing to complain about
A great casino where I made a $40 deposit and played for over four hours. After playing ten games, I had about $150 in my account. It was a nice and decent experience, considering other casinos where I lost 50-150$ per day. High score for King Billy Casino!
I was super lucky at this casino and thrived massivley at there wonderful no max withdrawl limits on there wonderful genrious welcome bonus free spins withdrawls were quick i belive were almost instant at this casino on top of it the bonuses do get pricey after the welcome bonuses are done but this willl be one casino illl always come back to hands down one of the favorites
It does not pay instantly, but it is a reliable casino. I’m a hasty player so I don’t prefer it.
I really like Kingbilly as one of the casinos that I can recommend to my friends as well. It is an above average casino for me with solid transaction times. You can also play on this casino with smartphones which are pretty good in the long run.
Havent played there for a while but my first deposit+ bonus ended up in a little payout, site was legit and was no problem getting the payout.
Livechat was very helpful when necessary , I played mostly my favourite slots from micrograming there but many other providers are also present there.
Thank GOD I found this casino, I can enjoy the games so easily, appreciate your help from your agents and team, you are the best..
the casino is good, it seems convenient, easy deposits, but I have never been lucky in it 😀 variety of slots, it’s always cool
its worth to try on free chip its very weak on match bonus its good..webdesign. game also many providers are there
all okay till now there, but i dont played a lot personally.
so i can not give more confirmed experiences from my site
more coming soon propably
I love the layout it’s him barely repeatable casino in my opinion in their notice hit you up on your email and you’ll be free spins from time to time especially if you wanna vote for a minute on a website like you know one of the better casinos and they’ll give you extra bonus points for that do you want to screenshot it and bring it up a lot yet not sure if it’s allowed or not and like the actual competition on the website but they definitely do it so greedy to them thank you for being a good casino
they are scammers. I have been registered there for a long time, I made deposits. I activated the bonus code “gift” and and played successfully. At the time of wagering, it was 40 euros, but it was not possible to withdraw, technical support on their website answers once a day. I continued the game and now I have 150 euros in my account. But they blocked my account and do not pay out the funds. All attempts to complain about their platform are ignored.
Lots of slots I haven’t seen on most sites, I was well entertained though their promotions leave much to be desired the wide range of games seemed to make up for it
Good casino to start with, many bonuses and slots to play, friendly support as well. I like the design of this casino a lot, I guess this is the best part of this casino.I was blocked for no reason, I guess it was a mistake maybe because my account was reactivated in 2 days, but it is still an unpleasant situation and I didn’t get any apologies for this situation.
The support is very fast and helpful, it was a pleasure to chat with the manager. I like the design, playing here I can imagine like I am in the medieval kingdom. But some providers are restricted for my geo.
Very nicely run casino, smooth gameplay and friendly knowlegible staff, what more could you ask for? Freebies.freebies are lacking here in my for what its worth cheap opinion,
KB is hands down the best out there! After playing at so many, I always go back to the King! If you’re looking for the best customer service, bonuses, fast payouts, loyalty prgrm, gigantic game selection and low wagering requirements with no max win on free spins look no further, King Billy’s got whatcha need!!!! ❤️KP/Mizzmumzy
I’m adding to my previous review. King Billy is still my go to. They have consistently shown they are trustworthy and their live chat is 24/7 and so fantastic. Still very fast pay outs with no hassle. I cannot recommend them enough!
I like this casino .this is one of the most reputed casino in the industry. I like their promotions there bonuses are very good with lower wagering requirements. their support staff is excellent and their e wallet payouts are instant. overall great casino to play at with huge range of games .
Great casino with amazing tournaments. Support is good but have deteriorated over the years. Bonuses are plenty but the casino lobby and games variety can be improved. Withdrawal times are great but have experienced a few minor delays in the past few months but I’ve had an all round pleasant experience.
Great casino. Many deposit and widraw options. Good layout. Lots of games. Goodwill bonus via chat is possible for active players.
good casino with various game types, most of popular providers. King billy maybe not the king but one of the most serious casinos on the market. Did not have any bad experience in the past. Normal rtp on the usual slot games, live casino with regular table selection and limits!
Over the last 6-9 month the Curacao-licensed part of kingbilly (kingbillycasino.com) became my absolute favorite.
Like most sites on the softswiss-platform they offer all games i like but what makes the difference is their “in-house”-support, which always goes above and beyond to help with any issue or odd request i may have…
Very fast withdrawals are another huge plus of course!
good to play with a fast and good working gameplay, lots of slots with an interesting look, if you need help with depositing or problems with slots,
there is a live- chat option which will solve your questions in a very friendly way
I assess the casino positively, a lot of new promotions for regular players, which is a big plus. Payouts are made quickly.
joined awhile back never seem to win anything and ive had nothing but issues with a supposed duplicate account(took two weeks to sort) then issues with claiming bonus’s and a few past deposit issues. I can’t comment on withdrawals as never won close to anything worth cashing out and think ive only had free games once in all the time ive played here. for a casino everyone rates highly and seems to have a good rep im going to have to say I disagree however perhaps eventually this opinion could change but that’s been my experience so far.
I love playing here. They offer lots of bonuses, customer support are easy to work with.
Although this casino is highly rated by others , my experience is somewhat different. To this day I have still not received a payment i made via bitcoin back from Kingbilly casino nor has this payment been credited to my casino account essentially making it disappear into nowhere. After much pleading and explaining with proof of payment that I did everything correct they still refuse to credit me now saying that it s less than the minimum required.Its a fairly large amount of money so I don’t know.Also found bonuses to have too much requirement to qualify and was never able to get any actual help from support.UNPLEASANT gaming experience for me.
I like this one. Been with them for a few years. My complaint is, the new games section seems to be updated at random. Often it has games from months ago listed as new but you go into the provider and find way newer games but you need to know what you are looking for to do that
I started playing King Billy in 2018, it’s a pity that this year the casino is no longer available for Russian players.
Instant Payouts from this Casino along with all sister sites while you are accepted as a player, One issue i have with Direx N.V,Dama N.V & N1 Interactive is that all three companies are part of one umbrella company, They all claim no association with each other, but i was banned from an N1 Casino over 2 years ago and since that time i am unable to play at any sites, and my issue is that Dama N.V is the latest of the companies releasing new casinos each week and i am always looking for new sites to enjoy but it gets very annoying when every second site is owned by the group
Hi Purpleocelot,
Please private message me your account details and we’re going to double-check on it with the casino rep.