Buongiorno! The Gauselmann Group dates back to 1957, when it was founded by Paul Gauselmann. Merkur Win is a well established online betting brand in Italy, and the sun logo is a symbol that’s well known around the whole world. All gaming markets recognize it as a sign of excellence and experience, so we won’t expect anything else here, either.
The group has many different brands and companies around the globe, but only two in Italy – Merkur Interactive Italia and Merkur Gaming Italia. It is the latter that owns and controls this venue aimed exclusively at the Italian market. The company was founded in 2006, and now it runs and manages this here online casino.
When you first load the site you won’t lose your drop to the floor, as the design and graphics seem a little generic and even outdated, but don’t let that scare you off. Don’t judge this book by its cover!
The layout is highly functional and it’s very easy to reach all the options and features. The site can be used just as easily on your smartphone or tablet device, and switching back and forth between two different versions doesn’t really involve some annoying adjustment period.
Since the site is aimed at the Italian market, it only comes in Italian
language, and it really has a lot to offer. The selection of games is excellent, and there are various different options at your disposal. When it comes to bonuses and promo offers, let’s just say that should satisfy even the most discerning among bonus hunters out there.
Of course, the site accepts all different types of online payment commonly used on the Italian market, while their customer support is nothing short of excellent. The only issue here is that you can’t actually reach them 24/7.
Now that you’ve gotten your first taste, let’s pop the hood open and see what these fellas have cooking for us, shall we?
Promotional Offers
If you consider yourself a true bonus hunter, you simply MUST visit this place! Since they offer both casino games and sports betting, they actually have not one but two different welcome bonuses. For the purpose of writing this review, we’ll focus on the one that deals with casino games, and it actually comes in the form of a hefty match deposit bonus, but there is a slight catch to it. Keep in mind that you have 90 days to complete the bonus, and all the winnings from it will be paid out in 5 EUR installments…
Don’t let this bring you down, let’s move on!
There are various other incentives, such as slot races, where you can score several thousands of Euros, but just keep in mind that these aren’t permanent. Validating your account by sending in your documents will give you a small cash bonus, too!
Each Thursday they have the so-called Slot Day where you can score some cashbacks on all losses on slots provided by WMG.
All things considered, we were somewhat to find that the site doesn’t have a VIP club or any other similar incentives to award its most loyal customers.
Games
The lobby is the core of every online casino, and over here we have one that may not be the largest one in business, but it sure is packed with carefully selected games.
Besides the aforementioned sports betting, there are three main categories: Casino, Live Casino, and Poker, so let’s take a closer look at what each one of these offers and show you some of our own favorite games.
Casino
Over here you will find even more subcategories, containing some of the hottest games out there.
Slots – 221 B Baker Street, Dragon Kingdom, Ork, Incas Return, Lucky Aliens, Mayan Temple Revenge, Fever, Ulisse, Malice, Il Brigantino, La Messicana, Magic Mirror, 3 Genie Wishes, Drift King, Chicken Hatch, Go Bananas!, Wild Water, Magic Portals, 50s Pin Up, Gonzo’s Quest, Starburst, Fruit Shop, Blood Suckers, Angry Angels, Vampire Killer, Alien Robots, Reel Steal, Robin Hood: Shifting Riches, Egyptian Heroes, Jack And The Beanstalk, Victorious, Flowers, Jack Hammer, Queen Of Gold, Mythic Maiden, Piggy Riches, Mexican Cook, Wolf Gold, and hundreds more!
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Octopays | 243 | ||||
 | Muse | 25 | ||||
 | What a Hoot | 9 | ||||
 | Warlords: Crystals of power | 30 | ||||
 | Super Lucky Frog | 25 | ||||
 | Creature from the Black Lagoon | 20 |
Jackpots – Striking Viking, Air Force, Aquarium, Cowboys Go West, Ghosts’ Night, Hollywood, Horror Castle, Horus Gold, Into The Woods, Klondike Fever, Mario’s Cup, Maximum, Mythos, RockaBillions, and Xcalibur.
Roulette – French Roulette, Fair Roulette, American Roulette, Roulette, European Roulette.
Blackjack – Black Jack, Double Exposure Blackjack, Single Deck Blackjack.
Table Games – Pontoon, Caribbean Stud Poker, Casino Hold ‘Em Poker, Red Dog, Oasis Poker, Punto Banco, Jacks Or Better, Tens Or Better, Deuces Wild, Aces And Faces, Hi-Lo, Koobix, and more.
| Logo | Name | Software |
|---|---|---|
 | Super Fun 21 | Games Global |
Live Casino
What is the thing you miss the most about not visiting brick and mortar casinos? It has to be the live dealers, as they bring their own charisma to the table and provide each game with a unique atmosphere. If you can’t live without that, we strongly recommend you check the live casino section as it provides quite a few games and variations with real, live dealers. The games are segmented into several different categories.
Live Roulette – Lightning Roulette Live, Venezia Roulette Live, Roulette Live, Immersive Roulette Live, Auto Roulette Live, Auto Roulette VIP Live, VIP Roulette Live, American Roulette Live, Double Ball Roulette Live.
Live Blackjack – Blackjack Live, Infinity Blackjack Live, Free Bet Blackjack Live.
Live Baccarat – Dragon Tiger Live, Speed Baccarat Live, Baccarat No Commission Live, Baccarat Live, Baccarat Squeeze Live, Baccarat Controlled Squeeze Live.
Live Poker – Casino Hold ‘Em Live, Ultimate Texas Hold ‘Em Live, Three Card Poker Live, Caribbean Stud Poker Live, Texas Hold ‘Em Bonus Live, 2 Hand Casino Hold ‘Em Live.
Game Shows – Dream Catcher Live, Football Studio Live, Monopoly Live, Super Sic Bo Live, Deal Or No Deal Live.
| Logo | Name | Software |
|---|---|---|
 | Deuces Wild | Games Global |
 | Joker Poker Power Poker | Games Global |
 | Tens or Better | Games Global |
 | 4 Line Aces and Faces | Playtech |
 | Joker Poker Video Poker | Playtech |
 | 10's or Better Video Poker | Playtech |
Poker
In spite of all the modern advancements and the craziest video slots out there, we still have quite a few punters who still prefer a good old game of poker over any other form of gambling. This one is for all of you poker aficionados.
Supported Devices and Platforms
Nowadays, if you don’t have a mobile friendly website, it’s exactly the same as if you don’t exist at all. Yes, there are still millions of desktop and laptop-based internet users around the world, but technological progress has brought us to a point that smartphones are more affordable than ever, so the number of those converted from computers to smartphones is growing rapidly on a regular daily basis.
This is exactly why gamblers prefer the convenience of being able to take their passion anywhere with them. A smartphone fits in your pocket, yet it packs so much. You can visit all your favorite casinos, play your favorite games, place some wagers, and, with a little luck, even score some cash. All of this made possible anywhere you want, anytime you want.
Now you can stand in line or be stuck in an annoying traffic jam, with just a few clicks away from your next win! The folks at Merkur Win are very well aware of all this, so their site can be accessed from a smartphone or tablet, you just need a steady internet connection and a mobile browser installed on your devices. The site works equally well on all different devices, and there is also an option of downloading their official app, in case you don’t want someone to snoop around your browser history.
Banking Methods
Having as many banking options as possible at an online casino is every gambler’s dream, but sometimes a venue is restricted by local laws and regulations. Concerning that this place is meant for Italian players exclusively, it has enough options for most players.
If you prefer using credit or debit cards, you can use the good old Mastercard, Visa, Maestro, Diners Club, JCB, and the local payment service called PostePay. Bank transfers are another welcome option here.
Those of you who are much more modern and rely on e-wallet services for their online payments will surely be glad to know that both Skrill and PayPal are accepted here. Minimum deposit and minimum withdrawal are both limited to 20 EUR, while the only limitation on payouts is for Skrill users, and that is 10000 EUR per transaction.
Another option is to use the PaySafeCard, especially because it provides unmatched levels of anonymity. Last but not least, you can use the scratch cards to top up your account, but only if you activate your account by sending personal documents.
When you want to withdraw cash from your account, you can only take what’s been won by playing games. The only way you can withdraw the entire balance is to close your account first.
The options for making withdrawals include Mastercard, Visa, Diners Club, JCB, American Express, Skrill, and bank transfer.
As you can see, it can get quite tricky, so make sure you check all the options thoroughly before signing up for an account and depositing some cash.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Diners Club Credit | ||
 Maestro | ||
 MasterCard Credit | ||
 PayPal | ||
 Visa Credit | ||
 Visa Electron |
Customer Support
We all come to online casinos to have a great time, but when we run into a problem or simply need some questions answered, they’d better have the most professional customer support, right? It is only in these grim situations that we learn to appreciate such services, and this is why they can really make or break an online betting venue.
Well, we always search for an FAQ page first, as it may save a lot of time for both you and the customer support staff. Over here you will find one that’s neatly laid out and segmented into useful subcategories which should cover most of your basic inquiries.
Still, if you can’t seem to resolve your issues on your own, you will need to reach out to the staff, and there are several different ways of doing so.
First off, there is a form you can fill in and send, but you can also write an email and address it to [email protected]. Both of these options tend to be rather slow, so if you need immediate response from the staff, we suggest you skip these for now, and move onto the remaining two options.
Live chat platform is always very handy for solving problems, as it commonly takes only a few minutes of typing away. There are still a large number of punters who prefer to talk to a real, live customer support representative, so if you’re one of those, make sure you pick up the phone and dial 800 693 006.
Keep in mind that these guys around available around the clock. You can only reach them from 2 PM to 11 PM.
Licencing
Merkur Win is owned and operated by Merkur Interactive GmbH and Merkur Interactive Italia Spa, and since it caters to the Italian market exclusively, in its footer you will find a license issued by SIAE, a local governing body. The license was obtained after thorough checks were performed by agencies such as Agenzia Dogani Monopili and ADM.
These guys obviously care about their customers as they have a dedicated page for responsible gaming, where you will find various options for limitations and self exclusion. In case you need to reach out for professional help, you will find all the contacts on that very same page.
Last but not least, it’s worth pointing out that persons under 18 years of age are not allowed to gamble here.
Restricted Countries
Countries that are not allowed to register at ‘Merkur Win’ include:
Afghanistan, Aland Islands, Albania, Alderney, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
