Loading...If you’re scouting the Internet looking for an online casino with a nice and neat design, rich games lobby, and no history of major incidents dragging down its reputation, PlayFrank is one that you may wish to check out.
It ticks all the above boxes and some more. It is available in most major markets (US players are not accepted, though) and is equipped with a comprehensive range of payment methods for both deposits and withdrawals.
This digital gaming hub was launched in 2014. It is one of more than a dozen of gaming websites powered and operated by Aspire Global. Headquartered in Malta, the company has an ever-expanding portfolio of iGaming and betting brands and related software products and offers both B2B and B2C services in a wide number of countries and territories. After cementing itself in Europe, the group recently decided to explore the fast-growing US online gaming market.
Turning our attention back to PlayFrank…
… we must say that the overall vibe we get from this online gaming venue is that it was put together and is operated by a team that knows very well the ways of the industry and what could attract and entertain even a pickier customer.
With the casino’s easy-to-navigate and user-friendly layout, it takes players no more than a few seconds to locate anything they might be looking for. Its games library is packed with more than a thousand of the most popular titles in the industry from a number of software providers.
In addition, it offers a range of bonus offers and promotions and a loyalty program that rewards players depending on their playing habits and how frequently they play. The more active a player is, the more personalized their experience gets thanks to the casino’s rewards scheme.
But without further ado, here’s everything you need to know about this gaming site and what you should expect if you open an account with it.
Promotional Offers
Every self-respecting iGaming venue knows that a good bonus without too many ifs and buts attached to it is an offer that any player would find tempting. PlayFrank has a nice mix of promotions, but its welcome package is what we want to dwell on first.
The Welcome Bonus at this casino is split in three portions and includes a combination of deposit match and a generous amount of bonus spins on a particular slot. There’s a minimum deposit amount required for players to be able to claim this bonus, which currently stands at €20 or currency equivalent.
It should also be noted that wagers placed on all table games, live casino titles, some slots, and progressive jackpots do not count toward meeting the offer’s wagering requirements. In other words, if your are not particularly keen on slots, you may want to skip the welcome package.
Another thing to take into account is that…
… you will also have to wager a minimum set number of times the sum of your welcome bonus before being able to cash out your winnings. This paired with the above rollover requirements and some more additional ones mean that you’ll have to do quite some follow-up work in order to be able to claim your reward for signing up with this gaming hub.
W strongly advice that you read the site’s Bonus Policy section carefully with eyes and mind wide open to protect yourself from unpleasant surprises as online casinos are pretty apt when they compose their T&Cs.
Aside from the Welcome package, there are also daily challenges that will appear on top of your dashboard and you can complete them over the next 24 hours for a special reward that most often comes in the form of some extra spins.
The gaming venue uses a track system to monitor its players’ progress and the further they advance along the experience track, the more daily challenges they will gain access to.
Special promotions are also held quite frequently, but we will not dwell too much on them as their terms and conditions vary greatly from one occasion to another.
You should know that certain countries are restricted from claiming bonuses, extra spins, and other promotional offerings.
Is there a loyalty program?
This online casino has a multi-level loyalty club that sees players earn reward points as they deposit and play. These points can be converted into various bonuses. As players accumulate points, they move up to different loyalty levels, each coming with different comps and benefits.
Here are the seven levels in the rewards program and what you’d get as you reach each of these:
- New Member – reward point redemption rate – 35; fast cashout process; birthday bonus
- Bronze – points needed to reach level – 10; reward point redemption rate – 30; fast cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments
- Silver – points needed to reach level – 60; reward point redemption rate – 28; fast cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments
- Gold – points needed to reach level – 350; reward point redemption rate – 25; fast cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments
- Platinum – points needed to reach level – 1,000; reward point redemption rate – 23; express cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments; higher deposit and cashout limits; personalized offers; personal account manager
- Premium – exclusive invitation-only level; reward point redemption rate – 20; express cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments; higher deposit and cashout limits; personalized offers; personal account manager
- Prestige – exclusive invitation-only level; reward point redemption rate – 15; express cashout process, birthday bonus; Sunday Spins; eligibility to participate in live tournaments; higher deposit and cashout limits; personalized offers; personal account manager
As you reach a new level, you will also be treated to a welcome package. As far as we are informed, the rewards program is not available in the UK.
The Games Lobby
Teaming up with some of the major iGaming content providers over the years, the casino has assembled a pretty great games library of more than 1,000 titles. If you’re here for the slots – there’s a plenty of them, both classic three-reelers and a generous number of five-reel ones. Notably, there’s no dedicated tab for progressive jackpots, so you’ll have to find them yourself using the Search bar.
The table games section is definitely a bit less crowded, but still offers a good number of different blackjack, roulette, and poker variants, among others.
Fans of live dealer experience will be pleased to know that this casino has a lot to offer in that department. Hopping into that section of the site, you’ll be welcomed by more than 100 titles, including online versions of world-famous TV game shows.
The site offers players the opportunity to try out the slots and table games available for free before opening an account. And once they sign up, they will be able to play them in practice mode which involves no wagering of actual money and entails no ability to win or lose money.
When it comes to software suppliers…
… Microgaming provides the bulk of the games available at PlayFrank, but titles from a wide number of other developers can also be found. These include NetEnt, Pragmatic Play, Red Rake Gaming https://www.casinonewsdaily.com/casino-software-providers/red-rake-gaming-casino-software-provider/, Endorphina, iSoftBet, NYX, Big Time Gaming, IGT, Play’n GO, Playson, and more. Evolution (formerly Evolution Gaming) is in charge of the casino’s live dealer offering.
A drawback is that the site doesn’t offer the option to filter slots by theme, provider, and other features. Still, the games lobby is neat and well-arranged, so it won’t take you more than a few seconds to find your favorite game or titles by your favorite supplier.
Here’s a quick look into the casino’s games selection – just to get an idea what you can expect when you hop into its lobby.
Slots – Immortal Romance, Gonzo’s Quest, Starburst, Rainbow Riches, Gladiators Go wild, Solar Disc, Book of Gold Classic, Jumbo Stampede, The Asp of Cleopatra, Vikings Fortune: Hold and Win, Magic Wilds, Rise of Merlin, Magic of Pandora, Twice the Money, Aladdin’s Legacy, Forbidden Throne
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Starlight Kiss | 30 | ||||
 | Spring Break | 9 | ||||
 | Secrets of Atlantis | 40 | ||||
 | Lions Share | 1 | ||||
 | The Grand Journey | 30 | ||||
 | Dragon's Loot | 25 |
Classic Slots – Rainbow Wilds, VIP Filthy Riches, Vegas VIP Gold, Cherry Bomb, Sheer Magic, Fruit Boxes, Cash Camel, Exotic Fruit, Wild Jester, Fruit Zen
Table Games – Sapphire Roulette (Microgaming), European Blackjack (Microgaming), Roulette (Microgaming), American Roulette (Microgaming), European Roulette VIP (iSoftBet), BlackJack Vegas Strip (Red Rake Gaming), BlackJack Fast (Red Rake Gaming), BlackJack Double Exposure (Red Rake Gaming), BlackJack Switch (Red Rake Gaming), BlackJack European (Red Rake Gaming)
| Logo | Name | Software | Play |
|---|---|---|---|
 | Super Fun 21 | Games Global | Visit |
Live Dealer – Baccarat, Speed Baccarat, No Commission Speed Baccarat, Lightning Baccarat, Baccarat Control Squeeze, Blackjack, Blackjack VIP, Blackjack Silver, American Roulette, Auto-Roulette, Immersive Roulette, First Person Roulette, Auto Roulette La Partage, Speed Auto Roulette, Double Ball Roulette, Grand Casino Roulette, Super Sic Bo, Dragon Tiger, Mega Ball, MONOPOLY Live, Dream Catcher, Casino Hold’em, Caribbean Stud Poker, Three Card Poker, Ultimate Texas Hold’em
Video Poker – Jacks or Better
| Logo | Name | Software | Play |
|---|---|---|---|
 | Jacks or Better | Net Entertainment | Visit |
 | Poker Pursuit | Games Global | Visit |
 | Jacks or Better | Games Global | Visit |
 | Joker Poker Power Poker | Games Global | Visit |
 | Tens or Better | Games Global | Visit |
 | Joker Wild | Net Entertainment | Visit |
Here it is important to note that the number and types of games available on the gaming site vary from one market to another.
Supported Devices and Platforms
No matter whether you like to log in the casino while lounging comfortably at home or you prefer taking a spin or two during your lunch break or your commute, PlayFrank delivers equally well. Its site is fully mobile-optimized, making it possible for players to access it on desktop or any Android and iOS device.
There is no mobile app available to download, but you can access the venue from your preferred browser and you’ll be all ready to play. The quality of your gaming experience will remain unaffected as long as you have a stable Internet connection. And even if you go offline unexpectedly, which of course can happen to everyone, you’ll be able to continue from where you left off when you get back online.
Banking Methods
When it comes to deposit methods, PlayFrank’s customers have a wide range of options to choose from. In order to make a deposit, players need to be logged into their account, click on the Wallet button from the menu and select deposit. You’ll be shown a list with all deposit options that are available from your country.
Players can fund their casino wallet with Visa and Mastercard debit/credit cards (credit cards are available as an option to non-UK players) as well as with alternative payment methods, including Wire Transfer, Sofort, Trustly, Skrill, NETELLER, ecoPayz, PayPal, Rapid Transfer, GiroPay, Interac, AstropayCard, MuchBetter, Euteller, EPS, Paysafecard, and CashtoCode.
Deposits are usually cleared and registered instantly, so you can start playing right away. If you deposit via Wire Transfer, it may take a couple of days before your processor receives the funds, but once the transaction is confirmed, your gaming account will be updated and you will be notified promptly.
The minimum deposit at this casino is €10 or currency equivalent. The venue offers nine different currencies in which you can wager, with those being:
- US Dollar
- Euro
- British Pound
- Danish Krone
- Swedish Krona
- Norwegian Krone
- Brazilian Real
- Canadian Dollar
- Australian Dollar
To avoid additional exchange rate fees, you’d best use the currency that matches the currency of your preferred deposit method.
As you can see, Bitcoin is not on the list of available options, so fans of cryptocurrencies and the perks they offer are in for a bit of a disappointment.
As for withdrawals…
… the casino credits funds via Visa and Mastercard credit/debit cards (credit card cashouts are not available for UK players). Additional options include Wire Transfer, Skrill, NETELLER, ecoPayz, and Trustly.
The minimum withdrawal amount is €10 or currency equivalent. Monthly cashouts are capped at €7,000 or currency equivalent for a single or a series of withdrawals (the maximum amount permitted is higher for Platinum, Premium, and Prestige players). There are no cashout limits for players from the UK.
To order a cashout, you need to click on the Wallet button from the menu, choose the Cashout option and pick your preferred payment method. You will then be prompted to fill out a short form. Click on Cashout and your request will be sent to be processed.
Withdrawal times differ between different payment processors, but the casino’s site says that requests are usually processed within 48 hours. If you choose to cash out via Wire Transfer, it may take up to 6-8 days to receive your money. Things get done a bit faster with alternative methods.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer | ||
 Maestro | ||
 MasterCard Credit | ||
 PayPal | ||
 Visa Credit | ||
 Visa Debit | ||
 Visa Electron | ||
 MasterCard Debit |
Customer Support
For any issues or general queries, players can reach out to the casino’s Customer Support via email ([email protected]) or Live Chat. This gambling venue seems to be taking a lot of pride in its customer support team saying that it is committed to “C.A.R.E. – Customers Are Really Everything.”
Team members are there to assist users 7 days a week from 8 am to 12 am CET in at least four languages – English, German, Norwegian, and Swedish.
To see whether customers really are everything, we contacted Customer Support via the Live Chat console. We quickly got transferred to a friendly agent and we threw a couple of tricky questions at him, which he managed to respond to in a matter of a minute or two.
We have either been very lucky or the operator’s Customer Support team is really great. Let’s hope it is the latter and every user is treated equally adequately.
The site also has a pretty comprehensive FAQ section that covers everything from player privacy to instructions how to close your account, if you feel inclined to do so.
Licensing
This online gambling venue is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. It is also certified by international testing and certification laboratory iTech Labs.
Final Thoughts
At first glance, this is a great online casino with a neat and extremely user-friendly design. Although its games range varies from one country to another, it is still pretty well-organized and includes a comprehensive number and variety of titles by top providers.
We would have loved to see more progressive jackpots – for instance, Mega Moolah is notably missing from the list, or at least it’s not available where we play from. In addition, a filter option would have made it even easier to browse through the content.
The bonus section, too, comprises a really nice selection of offers that can certainly attract players of all kinds. And the great experience we had with Customer Support also contributed to our predominantly positive opinion about this online gaming hub.
Links
Restricted Countries
Players from the following countries are not allowed to open an account with PlayFrank Casino:
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Argentina, Armenia, Aruba, Australia, Benin, Bolivia, Bouvet Island, Cambodia, Central African Republic, Chad, China, Colombia, Congo, Congo Democratic Republic, Costa Rica, Curacao, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guam, Iran, Iraq, Israel, Jordan, Kenya, Kyrgyzstan, Laos, Latvia, Madagascar, Malawi, Malaysia, Malta, Martinique, Mauritania, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, Pakistan, Palestine, Paraguay, Philippines, Poland, Puerto Rico, Reunion, Romania, Rwanda, Saint Martin, Senegal, Serbia, Sierra Leone, Slovakia, Somalia, South Sudan, Spain, Sri Lanka, Sudan, Swaziland, Switzerland, Syria, Tanzania, Thailand, Timor-Leste, Togo, Tunisia, Turkey, Uganda, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Wallis and Futuna, Yemen, Zambia, Zimbabwe
Recent Comments
29 Comments
User reviews marked with this logo are syndicated from LCB.org
I won some money and the day after i got the most memorable message from the security team. I had to take a selfie, with holding my passport, with a note of the date and the site, with my laptop, where the is profile of playfrank gamign account visible. It took me 4 hours to get that picture. I will never play there again or their siter sites.
I played here once and I cannot remember much other than that the customer support was very polite and the games worked fine. It did not make a great impression on me, however, the impression was certainly not a negative one. I did not win and so just moved on back to my usual set of venues that are known and reliable. It is kinda amazing that there are so many online casino’s in the world. I had a welcome freebie here as I recall and had to chat with customer service about it in some manner.
Actually a great casino, great welcome offer, polite live chat, quick problem solving, after checking documents fast payouts only unfortunately far too few bonus offers including no no deposit bonus, or special offers for players who deposit more often otherwise super improved site! Much different and good game selection
Nice layout. Lots of videoslots and live casino, i like it. Customer support is good yes
This is a good casino with fast withdrawals. I have Never had any problems with them.
The best online casino. I played here for the first time, everything arranged for me. Registration on the site is fast, plus I also received a bonus. There are a lot of games too. Love it
Great looking website, not too busy and an easy to navigate layout which I liked and worked well for me. Good selection of games and deposit methods. At times I thought this could be one of the best sites I have played.
I like this casino, I have made deposits and withdrawals without any problems, the withdrawal is fast.
I joined not so long ago and once I’d played through my bonus according to their terms, I seemed to have a lot of luck on their slots.
I built up a £3000 balance in just a day from a small deposit. The funds were paid to me eventually, the withdrawal process and documents took a while to process which i wasn’t happy about but it was a lot of money so im glad they paid.
Haven’t visited playfrank in quite a while but their homepage looks to have undergone a revamp so i’m looking forward to playing at a trustworthy and reliable casino.
Good casino. Nice theme, and layout. Lots of videoslots and live casino, i like it. Customer support are friendly and the bonuses are good too. I’ve deposited once, but never won anything.. Maybe i will come back in the future for another try. I would recommend this casino for new players.
i deposited couple times here but no luck on any game to be honest , first impression not very good
I liked this casino anything with net ent and microgaming is good for me. No complaints, but havent withdrawn from here so I dont know how long that process takes.
I played one time there, it’s a nice modern Casino with slots that i like.
Hmmm, well i just checked playfrank casino out, and it seems they only have net entertainment slots for UK players.
I see in this review page, they have 10 or more different providers, but for me in the UK, it shows only net ent slots?
they seem influenced by mrgreen. same hat obsession and same color scheme. went there after a nd as i recall and pretty soon left and forgot it was there. until of course the promotion mail started to arrive. im not complaining i signed and played there. this casino is not for me. thumbs neutral!
PlayFrank Casino accepts players from South Africa Cnichas, what happened? Can you please let us know how did you get that information so we can look into it more closely. Thank you in advance. Regards Emma
Update : They no longer accepting South African players
when i joined this casino they had first opened and were offering players 30 free spins no deposit max cash out 100 on the one of the most epic and high varience jackpot slots ” Event Horizan” with that bonus i had a luciky streak and managed to claim a whopping 33 euro to play with in bonus funds to get familiar with the casino i wagered a good 75% of the bonus but lady luck was not smiling on me at Franks place but the good Uncle that Mr Frank can be and is he did give me not only great entertainment and 5 star service from his well managed and proffessional support team that this establishmentment of his will always bring back memories are big wins , saved by the bell , hair raising memories back to me that it can only and still often does gets me to deposit for enjoyment and memories …. Siggghhhh
Well, they are a casino which – from their slots – doesn’t stands out, but with their smart design and logo and heavy promotions they try to lurk you onto the playfrank site. I don’t think this would be enough for me to make a deposit, because at the end they should add Microgaming.
Another new Netent casino which i took their welcome offer of 20 free spins on game Event Horizon i won around 3 euros,but since 3 euros is small amount so i can choose what to play,so played Starburst slot and lost it all really fast.Still didnt deposit here,but i might if i see some better promo with free spins.
play frank, another netent place to win or lose some bucks, a pretty average casin with no special gigh or lows,, no problem to deposit there and the bonuses are okay, for me its good too because they speak german there. na´t say anything about the withdraw action
Im trying to get used to netent and other softwares other than microgaming . Not too bad , some I don’t like the interfacing . I had some trouble with loads etc but tried it in Chrome and it solved those issues . I may have to try to play here some more and try other games , til then Im kind of undecided on my thoughts .
Nothing for us romanian players, not even welcome bonus, went on chat and they confirmed that, nothing! Just play with real cash. No reason to play here , i asked kindly the support agent to delete my account, and she do that very fast! So, half a star for PlayFrank!
It looks a bit more sparse, design-wise, but it got my interest, game-wise. The Event Horizon seems to have good payout potential. I see at least one of the reviews here likes it quite well. I might try it, based on that.
I love this casino because they have all my favorite games, they are fast in payouts and they have nice customer support. These three reasons are more than enough for every player to love this casino. I deposited here only two times but that was enough to play a lot, I was lucky and with first deposit of 20 euros I played for a days but at the end I lost everything but that is not important because I see that on this casino you have chance to win and they won’t took your money as soon as you deposit them.
I deposit two times is two days, and lost my money in 20 minutes without any win some bonusgame! I also do not play here anymore. I know many casino,s. This one I give a h one star,because bad giving games and also slowly spins and sometimes errors by playing.
Playfrank is a good new netent casino, but there offer’s are low if it comes too freespins, they have a really easy but good website design, everything is very easy to find on there website;) support was very friendly and also quite fast on responding which is always important! they have a pretty good amount of different gaming providers, and nice games! payment and both withdrawal methods, are ofcourse the famous one, its easy cashier where you can find things fast;) there promotion’s are good (except free spins big deposits for small spins) but the welcome bonus have a fair wagering requirement, i’m quite happy too play there;) always fast and professional service!
They have very well integrated russian website, therefore i decide to try this casino and make my first deposit. Welcome bonus was credit to my account without any trouble, and i am was able to start playing. Unfortunately it took about 20 minutes for me to make my balance zero, they do not offer me other promos – i do not play.
I played at Play Frank casino really recently but unfortunately had no luck and diidn’t win anything. I gave them 3,5/5 because of this- first, their support work limited hours and I had to wrote them an email to which they answered only the next day when my problem/question wasn’t relevant. Secondly, residents from my country aren’t eligible for their promotions so I could play there only with my own money. Other than those two things I just mentioned, everything is good about them, game selection and casino look is pleasant.