It is truly in our blood to share out passion with you, but from time to time we stumble upon a venue that is intriguing but in a completely odd way. Sure, we had GW Casino featured over here once before, but after receiving many complaints from many of our own customers, we’d decided to investigate and find out what’s exactly wrong here…
Let’s start off with the name, shall we? We couldn’t really find what GW stands for, maybe it once stood for “Great Win” or something like that, but now it’s more like “genuinely wrong”, or perhaps “gone worthless”.
The venue is owned and operated by a company called Digi Markets NV that’s registered and licensed by the Government of Curacao, but don’t let this fool you, as the complaints we’ve heard have nothing to do with this…
These guys claim that they are THE place to go when it comes to online gambling, and the team behind this rogue venue is supposedly made up of top notch designers, professional players, and all other sorts of specialists.
Numerous consumers report issues with customer support and delayed or sometimes even cancelled payouts, so we’ve concluded that this online casino really has a lot of hidden flaws and it simply needs to be avoided like the plague. On the surface it seems like an ordinary online betting venue and there is nothing that would imply there’s anything wrong with it, but once you pop its hood upon you will soon realize that user experience here is probably the worst you’ve had in a long time.
It seems that players from Australia are the ones that have the most issues with this establishment, and in most cases they can’t seem to withdraw larger winnings. When this happens they will have multiple “excuses” from the support team and their winnings will be voided.
Moreover, they will request notarized documents from customers, and the customer support team is notoriously unresponsive. The processing times for withdrawals are very slow, and there is a tediously long verification process for all winnings over $5,000. Also, if your account becomes inactive for 3 consecutive months they will charge you with a fee. Not cool at all…
Maybe this review will help in putting them back on the right track, but in the meantime let’s take a closer look, shall we?
Promotional Offers
Some players are in it only for the thrill of the game, but there are quite a few bonus hunters out there, and who can blame them? It’s all-out war between the online betting venues now, as they all compete and try to come up with even flashier and more tempting promo offer than the last one.
Some venues really steal the show, and they usually end up with immense numbers of satisfied and loyal customers, so we didn’t really know what to expect from a rogue casino like this one…
Let’s start off with a welcome bonus offer for all new customers. It is basically a match deposit bonus, and depending on the amount of cash you’re depositing you may end up with some extra spins thrown in for good measure, but keep in mind that these can only be used while playing Astro Magic.
There are match deposit bonuses for your second and third deposit, as well, so we can’t say that the welcome offer isn’t a tempting one…
Other than this, you will surely like the Monday Booster and the Mobile Mondays. These two occur only on Mondays, while the latter is reserved for mobile users only.
Finally, each Wednesday there is Wednesday Deluxe available, in which you can land some extra spins. These can be used only on three games: Fruit Zen, Boomanji, and Kawaii Kitty.
Now, this is a first… as we are more than happy to inform you that GW Casino doesn’t have a VIP club or any other type of loyalty program. Who would want to be a VIP in a shady venue such as this one, right?
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Games
Here we are at the core, the very essence of this casino. Games lobby is always the heart and soul of each and every online betting venue. Hand on heart, this is yet another area which didn’t get messed up by the crooked guys who run this joint.
If you are not sure which games to play, you can always check the Popular Games and New Games categories, and once you find some titles you like, you can also add them to your favorites.
When it comes to filtering options, you can turn on and off features such as extra spins and mobile version, and you can also browse the games by the number of featured paylines. The games can be observed in the form of grid or list, and you can sort them by popularity, release date, or you can simply list them up in an alphabetical order.
There are video slots, casino jackpots, table games, live casino, and lotto games to be enjoyed here, and there is also the special Macau category which displays only China-themed titles.
Another great thing about this lobby is that you can try all the games in demo mode, but unfortunately you need to create an account and log in first. Also keep in mind that some games are not available for mobile devices.
So, without further ado, let us show you some of the hottest titles we’ve managed to find here!
Slots – The Golden City, Booming Circus, Larry The Leprechaun, Vikings Winter, Wild Ape, Jumbo Stampede, Dragon Stone, Egyptian King, Olympian Gods, Colossal Vikings, Lucky Fish, Pinata Fiesta, Leprechaun’s Lucky Barrel, Wild Trucks, Merlin’s Magic Mirror, Wolf Treasure, Diamond Wild, Vikings Gods Gold, Gladiators Go Wild, Mayan Magic Wildfire, The Adventures of Ali Baba, Tractor Beam, Gold Vein, Wild Ocean, Legend of Loki, The King, Diamond Wild, Funky Spin, Inca’s Treasure, Pirate Booty, Golden Lucky Pigs, Kongo Bongo, Cash Camel, Fruit Zen, Aussie Adventure, Vegas High Roller, Alkemor’s Tower, Aztec Eclipse, 3 Witches, Spinfinity Man, Creepy Carnival, Fortune Diamond, Crazy Monkeys, Book Of Sun Multichance, Bonnie & Clyde, and a whole lot more.
Casino Jackpot – Lucky Lady, Absolute Super Reels, Neon Reels, Best Witch, Skulls Of Legend, Bewitched, Lucky Leprechaun, Lucky Clover.
Table Games – French Roulette, Frenzy Discs, American Roulette, European Roulette, VIP Roulette, VIP Blackjack, 21 Blackjack, Jingle UP, The Link, Nerves Of Steal, Home And Away, Epic Gems, Jolly Poker, and hundreds more.
Macau – Dragon Wilds, Caishen’s Fortune, The Fortune Pig, Shaolin Spin, Tree Of Fortune, Grand Dragon, Imperial Wealth, Eastern Goddesses, Panda Panda, 5 Lucky Lions, Dragon Pearls, Geisha’s Fan, Feng Fu, Red Dragon Vs Blue Dragon, Shaolin Fortunes 100, Pearl Of The Orient, Chinese Dragons, Tiger And Dragon, Golden Chicken, Dragon Riches, Bonsai Babies, Super Dragons Fire, 12 Zodiacs, Tiger’s Fortunes, Sakura Dragon, Fortune Multiplier, Mystic Fortune, The Guard, Sushi Mania, Red Dragon Wild, and many more.
Live Casino – Those who can’t really imagine playing any games without a live dealer can choose from several different variations of Live Roulette, Live Baccarat, and Live Blackjack.
Live Lotto – Over here you can choose from a vast selection of live lotto titles, as there are four different studios with non-stop games.
Pandas Fortune
Sword Of Ares
Hot Chilli
3 Genie Wishes
Jackpot Cherries
Fire Strike
Take Santa's Shop
Lucky Pirates
Gladiators Go Wild
Take the Bank
Dragon Egg
Beach Party
Supported Devices and Platforms
If you have an online business but you don’t have a mobile friendly site, it’s as if you don’t exist. All smart online businesses have conformed to this norm, and we’re not surprised that GW Casino is on the list of such brands…
We’d mentioned already that you won’t find anything wrong with the site unless you start playing and scoring some wins, so let’s be fair and confirm that the site is easy to use no matter which platform you choose.
The layout is quite logical, and all the options and features are exactly where you’d find them, so it doesn’t really require any time period to get used to it. We would go as far to say that the mobile version of the site is even easier to use and navigate your way around. This is an area where GW Casino doesn’t let you down, so it’s nice to know that there are still some aspects they’re good at.
Banking Methods
Considering the fact that these guys have gone rogue, a plethora of banking methods available wouldn’t really make things right, but unfortunately even THAT is not the case here.
As is the case with many other (if not all) online casinos, they will accept Visa and Mastercard debit or credit cards, while the accepted currencies include AUD, EUR and USD. The minimum deposit is limited to $20, while the minimum withdrawal is quite high at $100.
If you prefer using e-wallets, they will accept Neosurf, and that’s about it when we’re talking banking options. There’s plenty of room for improvement here.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin |
Customer Support
So, here we are, basically at the crime scene…
Customer support is a very important aspect of every online betting venue, as it can make or break the whole deal. We like to believe that a good FAQ page will certainly be of great help for the customers, especially the new ones… but these guys obviously don’t share our opinion, so if it any time you have a question, you will have to reach out to their customer support team.
When you check their support page you will be greeted by the following sentence: “We will solve all your online casino-related questions with a smile, 24 hours a day, 7 days a week.” Unfortunately, the numerous complaints from many customers have confirmed that it’s quite the opposite of these claims.
The slowest way of reaching out to these scammers is to write them an email. If you really do want to do so, make sure you address it to [email protected].
The place where they’d shown their real face is the live chat support. This is where they tell people nonsense after they’d won substantial amounts of money. This is where they keep them waiting with numerous excuses. This is the place where they are supposed to help you, but it is actually the place where you will lose all your patience.
No, there is no way of reaching them by phone, so they can keep on hiding behind emails and live chats without having to actually talk to their enraged customers.
To put it short, this is the textbook example of how not to do things. Shame on you, GW Casino.
Licencing
Owned and operated by a company called Digi Markets NV, the GW Casino has a license issued by the Government of Curacao. They do have an tiny little icon in the site’s footer that says “18+” and another one that confirms that their security and safety is based on SSL Secured technologies.
Even though it may seem a little ironic, they do have a dedicated page for Responsible Gaming, where you can find plenty of useful info on dangers of gambling addiction. How appropriate, right?
Restricted Countries
Countries that are not allowed to register at GW Casino include:
Alderney, Aruba, Australia, Belgium, Curacao, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guyana, Hungary, Ireland, Israel, Italy, Martinique, Mayotte, Netherlands, Netherlands Antilles, New Caledonia, Palestine, Reunion, Romania, Saint Pierre and Miquelon, Serbia, Singapore, Spain, United Kingdom, United States, United States Minor Outlying Islands, Vatican, Virgin Islands, British, Wallis and Futuna
Recent Comments
15 Comments
User reviews marked with this logo are syndicated from LCB.org
I have exactly problem with GWcasino, they accused me with non sense that i breached T&C by played on the restricted game when i still have bonus active and used that excuse to declared void my whole winning of $4010 withdrawal which its non sence when i deposited without bonus (deposited of $100 and selected no bonus) and unfortunately for them that i also have screenshot show i have no bonus and its 0% wagering requirements when i make that deposit , its obviously they are trying to cheat their customer and in my case i really need someone to guide me how to are for my rightful to receive my winning
I really need help for this issue, please if is there has anyone or any organization could help me out, please contact me or pass on the information or any contact detail for me please,
Peerapat
They did this to me, kept making excuses as to why I couldn’t withdraw $15000 winnings as I had to verify documents I got sick of waiting and played through all of my winnings and funnily enough as soon as the winnings were gone my documents were suddenly verified.
Its exactly same thing with what they are doing to me i had withdraw- reversed for more than 10times as can not wait for too long then once my winning gone down then suddenly documents verified but its too bad my lucky still and i won up to 4000 and i made the last withdrawal of$4010, 2 days later i received email from GWpayment said i have breached GWcasino T&C, i play the restricted game when i got bonus active, which its impossible as i deposited without bonus ( even they excuse that bonus still active from previous deposited) but lucky i have screenshot of website at the time i made deposted without bonus, which it obviously show no bonus on the history transaction and show on 0%wagering requirements page, btw, the registered game there is also unclear and no such a t&c said can not play on the website, it only say. It counts 100% towards meeting the wagring requirements to all slot games excepting…. Following with too many games including the game that i had played for 4mins and nothing to do with my winning as i have won and got nig fund before played on that game.
However GWcasino useing that t&c to decleared void all my withdrawal which its not fair at all so i tried to find some organizations or anywhere to help me out about this, just wonder if anyone put there could give me an advise how to do to ask for me rightful to receive my winning back please.
Just tried to withdraw $2400, and was advised that i breached certain clauses, and as a result they will be kind enough to just give me $500.
That is exactly what they are doing to me but I’ve won 17000 all of a sudden they want a picture of a bank card that is expired and no good and then said I breached my bonus and they locked my account
They are fraud the denied me a withdrawal because of terms that are not legal in my country so I have reported them and now have a legal case against them looks like a lot of people want there heads do t play online just go to. Casino if your that desperate
A dodgy unfair site. This is a terrible thievery corporation. Pigs
Had the same won 9000 dollars then told bet was to high for loyalty bonus would not pay up now my aim is to stop other people from getting caught using gwcasino
Players having trouble with withdrawals.
I have waited for a month trying to withdraw 15000 dollars.
A month later now having cleared my identification check, after sending the same documents some 3 times. I tried to withdraw my remaining 6000 dollars they tell me I broke the rules put 20 dollars in my account and voided the 6000 dollars.
Hi Paul, thanks for your feedback. We will be re-doing our review to ensure players stay away from this brand.
I won 70 thousand dollars and they told be that I used a bonus so they got it down to 10 thousand so I tried to withdraw that and they have t paid me and won’t give me answers! DO NOT GO ON THAT SITE!!!
Why are you able to make bets that can void your winnings like how much you are allowed to bet while playing a play through on a deposit bonus. Why is it you can win $5000 after being told you did the play through and then withdraw said 5000 only to be told no sorry the maximum you could bet a spin was $2.10 and you had made some $2.40 and $4.00 spins oh and you used your husband’s card to deposit
Definitely takes awhile for the withdrawal. Have waited 5 days. And after talking with live chat. They told me another 4 days even before the payments team view my withdrawal.
This has got me worried now just won 35000.00 something that would never happened taking days and days to get I.D validated and now for some reason my account is closed due to audit checking my bonus terms and conditions havent been breached I NOT GUNNA GET ANY WINS AM I ??? THANKS