Even though online casinos are a relatively new form of remote gambling, it likely they are here to stay as they offer the excitement every player is looking for, regardless of the frequency of the game sessions they engage in.
If you are still hesitating as to which online casino best meets your preferences, you may want to read the information below and get familiar with the specifications and requirements for opening an account at Silver Oak Casino.
Considered one of the leading online venues, the online casino has been available for players for quite some time.
Since its establishment in 2008, it has been using Realtime Gaming software, which means players are able to make a careful selection and opt for the best table or slot game.
Silver Oak is a brand of the Ace Revenue Affiliate Program and among the few online casinos that accept US players, providing them with the chance to engage in exciting games from home.
Realtime Gaming software guarantees an impeccable gambling experience. The casino never shares players’ personal and banking information with third parties, and all sensitive data is heavily encrypted.
Partnership with Realtime Gaming
The software for the casino is provided by Realtime Gaming, a widely recognized company known for developing high-quality online gaming solutions. The Technical Systems Testing conducts monthly reviews on the fairness and payout percentages of the games available.
Players can either download and install the casino software or opt for the Instant Play mode. However, it is important to note that the downloadable version offers a greater variety of games, while the instant play offers about 40 titles.
You are also able to play in Practice mode and enhance your skills before placing a real-money wager.
The games, powered by RTG, are famous for featuring incredible animations, autoplay options, sound effects and last but not least, a high return to player (RTP) rate.
Keep reading and get acquainted with the most commonly played games available at the online casino.
Play Silver Oak Casino Games
Games
The availability of live dealers in combination with the wide variety of table and slot games make this particular casino a leader on the online gambling scene. As already mentioned, the games are powered by Realtime Gaming and those featuring live dealers are American and European Roulette, Blackjack, Baccarat, Hold’em.
Many online casinos offer a greater variety of games in their downloadable version, while the instant play mode features fewer titles. The same is true of this online operator. In order to gain access to the live dealer games, you have to download the casino software and create a real-money account.
Blackjack and Roulette
Players keen on playing blackjack have several variations at their disposal including Face Up 21, Perfect Pairs, European Blackjack, etc. Players who want to try a variation of the classic game of blackjack and roulette are able to do that by taking part in Pontoon and Super 21, American and European roulette.
Slots
Online slot games have found their way to the contemporary online casino industry and that is why they play an important role in the popularity of every online casino. The casino, in collaboration with RTG, offers players attractive slot games, featuring incredible progressive jackpots.
One of the exciting features of this online venue is the Real Series slots. They are video slots where progressive jackpots are randomly triggered. You have a chance to win millions by placing a bet of a few coins. Not to mention the fantastic Win-Win features, free spins and high payouts one can take advantage of.
Regardless of your bankroll, you will definitely find a game that meets your requirements. You should not miss the Diamond Mine, Triple 7 Inferno, Jazz Time, Food Fight, Pharaoh’s Gold, Achilles, Cleopatra’s Gold, Eternal Love, Haunted Opera, the Chinese-themed title, Year of Fortune, etc.
You are also welcome to take part in the slots tournaments that take place on a regular basis.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Loch Ness Loot | 25 | ||||
 | Builder Beaver | 25 | ||||
 | Spirit of the Inca | 25 | ||||
 | Caesar's Empire | 20 | ||||
 | Shark School | 50 | ||||
 | Triple Twister | 50 |
Video Poker
The high demand for video poker machines led to the necessity of making Jacks or Better, Joker Poker, Deuces Wild Aces and Eights, Sevens Wild, Mystery Bonus poker, Loose Deuces, All American and many more, available to the online casino’s players.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Loose Deuces Video Poker | Real Time Gaming | Visit |
Specialty Games
The Specialty Games section includes scratch cards, roulette, keno, craps. Some of the scratch card variations are Hot Dice, Lucky 8’s, Treasure Tree, 5 Diamond Blackjack.
As for craps, the game has always been considered a favorite at this online venue. The latter statement is particularly applicable to the “Snake Eyes” variation. Roulette variations include European, French, American, Multiplayer. Bingo and keno also guarantee long hours of fun.
Supported Devices
Although the majority of prestigious online casinos have already launched native apps compatible with iOS, Android and Windows – run mobile devices, this operator is yet to release one. However, casino officials are well-aware of the increasing popularity of mobile gambling options and as a result, the mobile version of the site is beyond impressive. It is commonly defined as functional, easy to navigate and extremely user-friendly.
Placing your wager via your mobile device comes with a number of advantages.
First of all, you are enabled to log into your account from any location. Second, the site runs well on all kind of mobile devices. Third, you can engage in some of the most popular RTG-powered games, including but not limited to Cleopatra’s Gold, T-Rex, Naughty or Nice, Lucha Libre, Enchanted Garden, Eternal Love, Loch Ness Loot, The Nice List, Builder Beaver, Crystal Waters, Hen House, Blackjack, Lucky 6, Triple Twister.
Both the desktop and the mobile casinos are considered secure gambling spots, so you don’t have to worry about the safety of your personal and banking information.
Apart from the aforementioned games, the mobile casino also gives you access to the Promotions page. You can rely on customer support via live chat, email or Skype, too.
| Device | Operating System |
|---|---|
 Desktop |   |
 TV |   |
 Tablet | |
 Mobile |  |
Bonuses and Promotions
This particular online venue is among the casinos renown for giving generous bonuses to new players and taking good care of the regular ones. By creating an account with this operator, you qualify for getting an excellent match bonus on the first deposit you make. In order to receive the bonus, certain prerequisites need to be met, otherwise you will be awarded the standard bonus casino grants in such cases.
Sign Up Bonus
260% up to
∞
+ 35 Spins
New Customer Offer. T&C’s Apply. 18+. 100% + 20 Free Spins. Deposit bonus must be wagered at least 30 times playthrough requirement for Slots, Keno, Scratch Cards and, Bingo; 60 times playthrough requirement for Table Games and Video Poker, before withdrawing.
- Wagering Requirement: 30 x ( bonus + deposit )
- Code: -
There are also other option available for those who prefer to make several bonuses rather than one large one. Experienced players recommend the newbies to make a smaller first deposit and make sure they like what the casino has to offer.
It is important to know that depending on your country of residence, you might be allowed to play the available games, but no bonuses shall be credited to your account. You’d better refer to the online casino’s FAQ section where you will find a full list of restricted territories and countries where residents are allowed to play but unable to take advantage of the bonuses.
Make sure you log into your account on daily basis, so you don’t miss any of the exclusive promotions. There is usually a different bonus for every day of the week.
Payment Methods
When it comes to money deposits and withdrawals, the casino offers some pretty flexible solutions to its users. Although some restrictions, depending on the country you are located at, apply, the most widespread forms of payment are accepted here. If you prefer the traditional check payment method, it will take a bit longer for your funds to become available.
Although the availability of deposit/ withdrawal options is a bit limited, players are still provided with the most convenient options. If you would like to deposit via VISA, be sure to check to determine what range the deposited amount should be per transaction. If you opt for a credit card deposit and get in touch with the online operator’s team via live chat or phone.
Cash transfer is also available, but in order to use it as a deposit option, you have to contact the support team. You are allowed to deposit between a certain amount per transaction.
In most cases, your funds are instantly deposited into your account although in some rare cases deposits take between 20 minutes and 24 hours.
If your deposit was unsuccessful, you will be notified via email. In order to avoid unnecessary delays, you are advised to fill in all required documents and send it to the casino’s officials via fax or email.
As for withdrawals, the available methods vary from country to country. US-based players are enabled to use Bank Wire, Bank Checks and Cash Transfer, while residents of some other countries have a greater variety of credit/ debit cards and e-wallets at their disposal.
This operator is among the casinos known for ensuring relatively quick payouts although some players claim the waiting time for a withdrawal request to complete is a bit excessive. In general, it takes approximately 10 business days for a withdrawal to be approved and another seven days to be sent. Then, it takes a few more days for the amount to be delivered into your account.
Be sure to check with the casino to determine its minimum and maximum withdrawal amounts.
Withdrawals might be subject to a fee.
You are also required to send the casino’s team the necessary documentation, otherwise your transaction will not be completed.
USD is currently the only currency supported.
All Accepted Methods
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 Check/Cheque | ||
 Discover | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Players Rewards Card | ||
 Tether | ||
 MasterCard Debit |
Customer Support
Silver Oak casino offers a variety of ways to get in touch with the customer support team. They are available round the clock and prepared to answer your questions and resolve any issue you have come across during your gambling session. Currently, Silver Oak is available in English.
Silver Oak has an extensive FAQ section where you can find an answer to your queries. If browsing through the FAQ section does not provide you with sufficient information, you are welcome to use the live chat option.
You can also get in touch with a Silver Oak representative via email and you should expect an answer within 48 hours. However, make sure you send your question to the relevant department.
All deposit questions should be sent to [email protected].
If you have a question regarding the withdrawal of your winnings, you are supposed to send an email to [email protected].
Any general questions should be sent to [email protected].
You can also use the toll free hotline, but it is available for Canada and USA only.
Silver Oak has yet another convenient means of communication at your disposal. You can get in touch with the support team via Skype chat between 2PM and 9PM EST. The Skype account you have to add is silveroaksupport1. However, keep in mind that the Skype support is unavailable during the weekends.
Licensing
The online operator is fully licensed by the Government of Costa Rica.
As a premier gambling destination, it is available in more than 50 countries worldwide. Before you opt for establishing an account, you have to check as to whether you will be allowed to take advantage of the bonuses as in some cases, players are allowed to open a real-money account but they are unable to cash out their bonuses even if they meet all wagering requirements within the given deadlines.
If you reside one of the following countries, you will not be able to open a Silver Oak account:
Afghanistan, Albania, Alderney, Algeria, Angola, Antigua and Barbuda, Armenia, Australia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Colombia, Comoros, Congo, Congo Democratic Republic, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Micronesia, Federated States of, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Syria, Tajikistan, Tanzania, Togo, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Vanuatu, Yemen, Zambia, Zimbabwe
Recent Comments
69 Comments
User reviews marked with this logo are syndicated from LCB.org
They give a good sign up bonus but I don’t know anyone that made it past the play through or has ever made a withdrawl.
I was removed from the site, no warning or reason, with upwards to $250 WITHDRAWABLE funds. I was extremely upset when I tried to ask customer support what the reason was.. only to get very rude responses. Don’t waste your time with this site.
At first glance from an unknowing been to online gambling like me a few years ago, this seems like a legitimate, widely used site because of how widely it’s advertised throughout the web. DONT MAKE MY MISTAKE- DONT PLAY HERE. Super easy to deposit- nearly impossible to withdraw, regardless of how legitimate your claim is. Support just gives you scripted answers to run you in circles for weeks or months in an effort to make you give up. These people are crooks
I have played here a few times and I dont use deposit bonuses just straight crypto. I couldnt get a payout or at least for a few days and by that time I had already blown the cash out of frustration. Wont Play again.
Horrible experience. I mean, I tried the free chip they offer, and I won believe it or not. Made it through wagering and all was well. Or so I thought. Customer service is horrible. Said I had to deposit before j could withdraw. So I did. That’s standard. But after I deposited and finished that playthrough and tried to withdraw, I got stonewalled. No response from support. Stay away.
I tried to withdraw and they said i had to many free codes and took my winnings, $144 off my account…
Okay so these guys are absolutely terrible and they bring the terrible experience to a whole new level, I will have to give them that much. Everyone else here (and everywhere else for that matter) covered how this website sucks inside and out for all the regular obvious reasons, and I’m going to add the cherry on top, so asides from the regular being terrible (unprofessional, slow, lacking in quality, just all around bad) they would not stop emailing me.
AND I don’t mean like once a day or a couple times a week, I mean I hit a glitch in some algorithm somewhere because I was getting emails like 4-5 every minute, I went to livechat and complained the guy fixed it and we had a bit of a laugh over it, but yeah I figured I’d share that.
I gave silver oak a try as it was recommended for kiwi players, and soon wished i hadnt bothered. Its renowned for slow and nonexistent payouts and poor all round service as i found to my cost.
Waited over 2 months for a $100 withdrawal, that’s not all. You can not collect your free chips while a withdrawal is pending. So due to the lag time I lost out on $150 free chips that had expired from the deposit that were made. Casino Support was always very respectful, but would do nothing to compensate for the loss. Will never return.
Silver Oak Casino has a great selection of interesting slots, good variety of table games and video poker. They also have exceptional bonuses for the new players. That is the good news, the bad news is how long it takes (took me) to actually get paid when you finally win. Slow would be an understatement and the customer so-called-service did not seem to care or want to help.
Thank you very much for your review. I am also a qualified player requesting withdrawal for non-deposit bonus codes at this time. Refer to your review because I need to know that I have asked that silver oak does not have as much hope as I would like. the real maximum withdrawal bonuses are not suitable for the tasks I need to make the withdrawal request but the waiting is too long. with some bonus codes. There are no deposits and first deposits of some other casinos that I have participated in. And this time is the first lucky time. But maybe luck will not make you happy yet . right ?
Their slow payouts make this a catch-22 type of scenario. They are abundant with great bonus codes, but you have to follow the rules. No back to back free chips, just because the system lets you claim a chip doesn’t mean you qualify for it so be careful. If you unsure ask support. They will be happy to lookup your free chip status and deposits information so you can choose your bonuses properly.
Have never had any luck at this casino, many other RTG casinos with better winning odds.
I love RTG software and yes from personal experience c/o is long process…….not happy w/that but customer service is usually fast, prompt and efficient…they even stay on top of bonus codes so u don’t make a mistake and use back to back free chips….that’s helpful….u just ask…….no problem……bonuses r gr8 w/no playthru/no max c/o….can never play the progressives thugh w/using bonus code…u win some u lose some
They don’t mind taking your money but when it comes time to pay out they won’t!!!!!
im enjoyed the NDB play but when it comes to you depositing I couldnt win a quarter!!!
I am totally shocked that this casino and their sister casinos are still around. And I also see some forums still promote these casinos. I could go on and on about them, but don’t have the energy…There are so many great RTG casinos out there. STAY AWAY!
silver oak was one of the first casinos online that i ever played at, so as such they have kind of a special place in my heart. in addition to having plenty of free chips and giveaways, if you have the patience and can wait out the withdrawal time *(make sure you get your forms in early, people) then these casinos are well worth it. some of their jackpots are off the hook.
I won and won and won with the NDB of $130. Of course when I played through the amount required, the machines and games started to get tighter. I stopped playing and requested a withdraw after emailing all info required. No response and same available balance showed. I asked if could even deposit and just withdraw money made through bonus but somehow I still wouldn’t be able to withdraw it. Casino’s like this are soon to be blacklisted due to their own promos. Don’t ever deposit here or even waste your time with the free spins or no-deposit bonuses.
I registered with this casino over a year ago when i was still playing Real Time Gaming slots. Unfortunately, i find these slots extremely boring and when they do bring another new slot out its not any different or improved. I just cant put myself through this again….its just too boring and why play these slots when you have some fabulous Netent slots to choice from. Besides this, i can tell you that i won a mini jackpot on the Xmas slot when i did play here some time ago. I never thought it was possible but indeed it happened whilst i was playing the slot. It comes randomly and you get to choice and match which determines which one you win. So if you enjoy these kind of slots and their amazing offers….but careful on the wagering!!! Then i say try this casino out.
Silver Oak is utterly a rogue casino which runs under the affiliate program name AceRevenue – Planet7, Captain Jack, Royal Ace, Slot Madness. They have a lot of complaints piled up in all the online forums regarding the payment. These guys re-brand their casinos every 1~2 years. Players should never deposit real money in these casinos.
I Joined SilverOak Casino back in the early days when i still enjoyed and trusted Real-time Gaming Software but a lot has changed since then then and this casino is sadly one of those that led me stray from the Real-time Gaming franchise and search for better trusted casinos by different software providers, i Played a no deposit freechip here of 100$ and wagered it only to have the funds zero’d which was upsetting but i redeemed my comp points and managed to win 50$ which i then tried to cash out only to find the casino being very difficult by giving me the run around with kyc docs and not responding to emails and live chat in my view acting like it was their first day on the job, to cut a long story short i eventually just gave up and never logged on since the funds could even still be in the account but its honestly not worth the headache in pursuing it
I have been playing here at Silver Oak and am from Canada but am allowed to play here again. I joined quite awhile ago, played, then Canada was not allowed, now we are. 🙂 I have not been lucky like some of the others on here, however I am continuing to play here because of the positive comments and because there is a promotion called, Crew270 which I like. I also have a Players Reward Card, and can use it here. I do have other RTG’s I like such as Uptown Aces with excellent withdrawl time frames, however I cannot use my Players Reward card there.
I played there sometimes – and am planning to continue sometime. I think I needn´t comment on the games snce anyone knows abot the RTG-Casinos. Graphics are a bit outfashionned for my taste however their variance can be thrilling. 😉 Well – the most important thing about a casino is imo – the withdrawal relieability. Since I read a lot of older complaints about this casino i was a bit cautious in the beginning. I just couldnt resist those charming no rules match bonus-oupons reaching almost 300% of your deposit and so i started playing there. Finally I can state: I don´t regret to play there sometimes. Any withdrawal I requested – as well from freechips and deposits – were processed correctly and the timeframe was okay. they took less time, than they state in their t & cs. my personal experience witrh their reps and members of the payment team are great. Never excuses, stalling tactics or even an unfriendly word. From the casinos pov: offering such extremely generous match coupons which totally compensate the house edge of the casino in favour of the player – there has to be an extended pending time, amount restrictions and time extensions for processing withdrawals. just imagine: a casino offering a 300%& match bonus without wr or max cashout – while offering instant withdrawals…
Playing the new Game Bubbble Bubble won 930 with $2.00 Bet
I won on my monthly VIP bonus. I initiated cashout on the 4th of July, got my documents in by the 8th and it showed “withdrawal approved” midday on the 10th. Assuming that means my check is on its way, I think they have obviously resolved whatever slow payout issues they had. Plus the VIP staff (shout out to Helen Scott) is phenomenal. Keep improving Silver Oak, but no complaints from me so far.
i’ve heard a lot of critisizm about silver oak but i must say, this is the best casino i’ve ever played at. there are amazing bonuses and great selection of games to choose from. it also has the fastest payout i’ve ever experienced and great customer service. all in all, it’s the perfect casino for me.
I have to say from my experience this is a great casino despite some of the negative things I‘ve read about them. They offer very nice deposit bonuses all the time, I especially like the no rules bonuses which have no wagering requirements. Who wouldn’t like that, to bad they aren’t all that way. Not to mention the free chips as long as you have made a deposit in between. I would recommend this place I have no complaints.
One of the best RTG casinos I’ve played at. RTG usually has good slot games but Silver Oak has some of the best progressives and table games on the internet. Deposit bonuses are good but the constant promotions they offer were the reason I kept playing here. Been at SilverOak for 3 years now and haven’t had any real issues over the past couple. Everytime I request a payout it comes pretty quickly and don’t really need to bother the support staff about it. I’d check it out. 4/5 stars
Great bonuses offered all the time! Great example of a giving casino! I rate this casino a 4 star rating!
— I wonder if you play with your own money and not a free chip would there still be problems cashing out? From my experience with this casino they offer loads of free chips or used to.
slow payouts, but they do have huge jackpots
Not a very good casino another one of these places with endless T&C when using no deposit bonuses, there is always something else, there is far better casinos out there, pretty average casino besides all that, games are ok quite limited.
I stupidly did not read these before I signed up with them a couple of days ago. I only used the free chip and did not deposit, but was not impressed. And today they sent me a text. I hate that! I have email and wish these places would use that. People work, are sick, on a different time frame and a text or callt is disturbing. I check my e mails daily and that is all that is necessary. I’ll regret signing up I’m sure. And I will check here before I EVER sign up at another one! LOL
One of my favorite places to play. I deposit quite a bit on here. I’ve never had the honor of withdrawing so I have not comment/complaints on that aspect. I’ve lost tons of money on here, so shopping for a differnt place that maybe I can win.
I don’t think i’ll deposit here. Don’t like the negative post towards this casino. Thanks for sharing.
Well I may have to retract everything good I said above. I was just informed by Silver Oak that I can no longer use their No Playthrough / No Max coupons because I’m a too experienced player. I’ve been playing online less than a year. This was as of yesterday when my last withdrawal was approved. (also the same day as my comment above). They said I have paid in $815 but I have won $790 and therefore I must play only the coupons that have a rules. I thought this was a casino? So what they are telling me is, that I’m not suppose to make any money, only them? I guess maybe I will move on because their bonuses are not all that great. Silver Oak was my favorite bot I’m not so sure now. Next thing they will probably kick me off their site. I give Silver Oak a one star* approval. Thank me, Agent86
I have won twice and it takes a month to get paid. I have a 3rd one in the process. They are slow but they do pay. Also be very careful about the rules because they will hold you to them with no exception. This is my favorite site but just ask questions with online help to make sure you don’t mess up if you want to withdraw. Ask questions! did I say ask questions? Yes, I did. Don’t assume you know the answer and you should do fine. Yes, I got burned for about $150 because I added a comp in the middle of playing a round that I had finished the playthrough not knowing that by using the comp I created a new playthrough which lead me to losing what I had planned on withdrawing. There is nothing that will warn you about adding a comp but just don’t do it unless you want to add a playthrough. I also found that the withdraw button doesn’t seem to always send it to the withdraw mode. Ask online help to verify that the money has been put into the withdrawing mode. It will actually show it as a pending withdraw. All in all the games play pretty fair when they are hot and they can be cold and you just have to know when to back off. One last thing be aware sometimes the online help people aren’t all on the same page as I find out things from one person when another thought it was a different way. This is the same with most helpdesk situations you have tier1,t2,and t3 caliber help. have fun, Agent86 (the other Maxwell Smart)
I’m writing this review since I have deposited at SO 2-3 times with decent no restriction bonuses having allowed me to have between $300-$400 to play with and on each occasion I have played I have almost never gotten the bonus on the gams I play and on those few occasions I do hit it it has always paid really really small. One of my favorite games is T Rex and on almost all of the times I have hit the bonus the dinosaur in the middle doesn’t even show up which of course is the point of the bonus game. I am not going to deposit here again
Does not accept users from Azerbaijan
[email protected] Awesome win, I hope you get it BUT I think you might find a maximum cash out of the bonus amount being $150, which is why it automatically bounced to $150 at some point. I hope not but don’t get your hopes up, good luck.
I’ve been playing at Silver Oak since 5/2010, depositing only about $300 over 8 deposits and hadn’t won anything until Oct 2010 when I found some good bonus codes “monster” and “big250” (big250 ends 12/31 which I used and did quite well. With all the negative talk about Silver Oak I thought it best to report the positive: won/cashed out 10/07/2011, received check 11/10/2011 won/cashed out 10/10/2011, received check 11/10/2011 I’m waiting on two more cash-outs to be paid, I’ll keep you posted.
Stay away from this casino. They will not pay out!
way to go keep it up
David: Hello, Welcome to Silver Oak Casino! rsaurine: hi david me again rsaurine: i haven\’t heard anything at all David: Hi David: Please hold while I check your account, thank you for your patience! rsaurine: again no reply from payouts regarding click2pay instead of maneygram due to me not having access to them David: no notes on your account,payout department is gone for the day,sorry rsaurine: we have spoke several times..what do you mean..you didnt put notes??? rsaurine: your were goin to ask your manager rsaurine: have you not got a reply either rsaurine: this is disgusting David: I did put notes rsaurine: i can send you our chat transcript rsaurine: but you said there was no notes David: no new notes on your acct rsaurine: i should have my money by now, surely there is something you can do rsaurine: you said i would get a response within 24hours, yet nothing…this is extremely disconcerting….you should have acted upon this by now rsaurine: rsaurine: hi david it me again rsaurine: i finally got a response from payout here it is rsaurine: This is Mike K with Silver Oak Casino. Payout has now been approved, and all your docs are on file however because of the small amount it will have to go moneygram that sometimes takes a couple extra days because of the volume of that type of transaction. rsaurine: I do not have access to any moneygram services cause i live in a remote area and cannot collect the funds rsaurine: i have requested numerous times to be paid by click2pay the same way i deposited and i met the minimum withdrawal…so waht do i do now David: Hmmm, That is a problem David: Send them another email with the details rsaurine: given their response time for replying…nearly a month it will be too late rsaurine: i have requested click2pay everytime i have wrote and even in my chats they said it will be paid that way, as they said a note has been put on my file..so this again is just stuffing around and stalling my payment rsaurine: i have emailed them, can you do the same David: tes i will notify my mgr and then notify the cashout separtment David: Yes rsaurine: ok thanks, how long should expect to wait for a answer now David: Department* David: 48 hours rsaurine: ok thanks, talk to you again soon, thanks for your help rsaurine: there is our chat….i need help David: Thank you for holding. I will be with you in a few moments. David: I am sorry for the delay. I will be right with you. David: Okay there is a note, and they will be sending it to your click2pay David: It has been attached to your account rsaurine: how much longer should i have to wait? David: It was approved on the 2nd David: Look for it aroundthe middle of the month David: The 13th will be 7 days rsaurine: i can not believe from the 9 of april it takes 6 weeks to organise a withdrawal, the casino should be embarrased that it takes money in seconds and takes forever to give people their winnings rsaurine: 9th is when i first emailed payouts David: they have been really backed up with so many payouts rsaurine: it is a casino…they should be use to this rsaurine: every other casino pays out within days rsaurine: i can give you a list of those that paid me within a week David: I am sorry it has taken so long,I wish there was more that i could do rsaurine: well i guess not much either of us can do except warn others..thanks again for your help David: You are welcome and call on me anytime
i went through live chat about withdrawing as click2pay was not an option in cashier, and was told to email payouts (11 March 10) and was told to wait 7 to 10 days, after been told its impossible on my first live chat. After waiting to the 20 March was told had to lodge a request through O/N payment….. numerous chats was told 7/10 days not once was it business days….. so yesterdays was told that live chat could not help..but to mail payouts again and they would responds with 24 hours…and yet again no response at all from payouts, so this is twice i was promised a response within 24 hours and twice i have got nothing… so over a month later and countless drawn out discussions with live chat and no end in sight…..i am lodging this complaint If i was told it could take a two months for you to see any winning i would not have deposited……this is a joke…and still have no idea why i have had to wait, after being lied to, mislead, and stalled would be happy just to get my deposits back and not go near the silver oak casino…just warning others how they do not get the same result..i have kept all the chats
Has,anyone Cash-Out at SilveroakCasino, If, some has could you please e-mail me at [email protected]
—————————————————————————– 1/12/2010 All requests were cancelled and the total amount removed from my account. However, the amount for 150$ was still approved… I\’ll add my chat log with \’Amanda\’ once I am done. 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00) 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00 1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00 1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon \’NODEPOSIT150 \’ redeemed $150.00 1/3/2010 3:55:04 PM Coupon \’NODEPOSIT150\’ requested Chat log continues as followed: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation. Thank you for using our LiveChat Service. This is \’Amanda\’. How can I help you? Amanda: Hello, Welcome to Silver Oak Casino! Brandon Germain: hello Amanda, Brandon Germain: a recent cashout request was declined and the amount was removed Brandon Germain: can you provide information regarding this? Brandon Germain: hello? Amanda: im here Amanda: sorry Amanda: may i have the username please? Brandon Germain: bgermain Brandon Germain: I would like some understanding and explanation regarding the current status of my account Brandon Germain: Basically, here is my end of the story: Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon \’NODEPOSIT150 \’ redeemed $150.00 Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status) Brandon Germain: I continue to play and was very lucky to have won what I did. Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved. Amanda: One more moment. I apologize for the wait. Please wait while I transfer the chat to \’Danny\’. Thank you for using our LiveChat Service. This is \’Danny\’. How can I help you? Brandon Germain: Hey Danny Danny: hello Brandon Germain: has the previous transcript been transferred to you? Brandon Germain: I was forwarded by Amanda. Danny: allow me to catch up with the chat Danny: be right with you Brandon Germain: excellent. Brandon Germain: take your time please Danny: you have ($150.00) approved today Danny: in about 7 business days it will be sent out Danny: that is the max cash out on the free chip Brandon Germain: I understand that, isn\’t that what this transaction represents though? Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash. Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings. Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used. Danny: which is $150 we denied and kept every single penny Danny: and we only send you $150 Danny: Is there anything else that I can help you with? Brandon Germain: right I understand that Brandon Germain: so I was left with the cashable amount – please do not misunderstand Brandon Germain: I\’m simply trying to understand Brandon Germain: there\’s also the other transaction after that coupon reversal Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00) Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion Danny: yes that\’s right all happen as it should Danny: your just making more complicated Danny: forget everything and only focus on $150 Danny: understood ? Brandon Germain: I do understand – so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with? Danny: yes Danny: 10 business days from the 12th your $150 should be sent out Danny: any other questions ? *** I am typing at this point – less than 10 seconds to respond *** Danny: Have fun and good luck! Chat session has ended. This may have been a technical error.
1/6/2010 Confirmation email received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status…
I registered today with a 150$ no deposit free chip on Silver Oaks. While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k So I say to myself, OK – lets bet 100$ a spin to resolve the remaining playthrough since it doesn\’t matter much anyways. Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn to the maximum alotted. The money moves from a bonus state into a cash state. Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$ as I clicked the 100$ bet spin button again. NOOOOOO, but then, wait?!? I triggered the feature!! Total win is approximately 9,000$!! How exciting 😀 So I check out the transaction history and low and behold, the automatic withdrawal for the extra bonus money did in fact happen (it was some -5,000 adjustment abouts.) Now, my account has about 9,300 USD in it and I have submitted my faxback forms. ~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~ I will be posting updates as they come in!