On top of that, their customer support has been lovely whenever I’ve had a question — quick replies and genuinely friendly service.

Overall, Unibet feels transparent, easy to use, and fair. I’d definitely recommend it if you want a casino that’s both fun and trustworthy.

I don’t like that the casino has slowly changed its policies. Previously, there were tournaments all the time and every day at bingo and casino, but now there are only one or two and even those tournaments last a week. At the casino, bonuses were usually wager-free. In bingo, you could get free spins for completing tasks, but now the prize is usually a lottery ticket.

In bingo, the bingo wheel used to reward mini-games and bingo, but now only bingo. There was no information about this change. I wondered why the bingo wheel remained at 85% and the answer from the live chat was that the mini-games no longer affect the bingo wheel. The negative thing is that the live chat is not open 24/7 and you have to do things by email, which takes longer.

Then, another notification came, and I had to go through verification again: send my passport or driver’s license, proof of address, a utility bill, a bank statement, and proof of funds. A lengthy list, but the very next day, I uploaded all the necessary documents, yet the verification process didn’t end there!

They asked for a whole bunch of documents again, including a bank statement, and gathering them took me until August 9th. I also reminded the administration that I had previously sent them a 90-day Skrill statement, as I only deposited through this method, so all my transactions were there… What was the point of asking for the same documents? I was tormented with documents, I submitted everything, and still, everything went wrong.

It didn’t take long to get a response: on the 12th, I received an email saying that my account was closed for violating clause 10.3, and all my funds were brazenly seized… well, confiscated, of course.

At first, I thought it was a mistake since the email addressed me as “Anna,” and the violation of clause 10.3 had nothing to do with me, as it essentially pertains to intellectual property.

I tried to find out what exactly I had “violated.” Then they sent me another email, referring to a different clause, which seemed very strange to me. First, they call me Anna and say I violated clause 10.3, and now it turns out there’s a new clause. By the way, the account is still blocked. Every single day, they change the reasons for closing the account and come up with different excuses. Well, I didn’t get my money, but I did get a whole bunch of terrible emotions and emails with ridiculous excuses.