About this review
Ana (Anchi) and our shared in-house network team aim to refresh casino facts, operator terms, withdrawal information and licence evidence by each month’s end. LCB forum members also share withdrawal tests.
Month-end is a target, not a completed check. See documented evidence below. We may earn commission from affiliate links.
Video review
Casino screenshots
El Royale Casino offers a sleek and modern take on art deco, all wrapped in shades of pink and black. It is a sister site to Red Dog Casino and Slots Empire, so you’ve probably figured it comes loaded with games from Real Time Gaming.
They should not be presented as benefits automatically available to every new customer.
Let’s pop the hood open and check whether they are worthy of your attention, shall we?
Games
The original El Royale review described search, Latest and Popular filters, and Slots, Poker, Table and Specialties categories. It attributed the games to Real Time Gaming; that is not verification of a complete current supplier list.
Slots
Sevens & Stripes, Achilles, Aladdin’s Wishes, Ancient Gods, Asgard, Aztec’s Millions, Aztec’s Treasure, Basketbull, Bigshot, Boy King’s Treasure, Bubble Bubble, Bubble Bubble 2, Builder Beaver, Bulls & Bears, Bunko, Caesar’s Empire, Cai Hong, Cash Bandits, Cash Bandits 2, Cleopatra’s Gold, Coat Of Arms, Count Spectacular, Coyote Cash, Crystal Waters, Derby Dollars, Diamond Dozen, Double Ya Luck, Dragon Orb, Dream Run, Eagle Shadow Fist, Enchanted Garden, Enchanted Garden II, Eternal Love, Fame Fortune, Fantasy Mission Force, Field Of Green, Food Fight, Football Frenzy, Fruit Bowl XXV, Fruit Frenzy, Fu Chi, Fucanglong, Funky Monkey, and many more.
Poker
7 Stud Poker, Aces & Eights, All American Poker, Bonus Deuces, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker, Double Jackpot Poker, Double Double Jackpot Poker, European Slot Poker, Jacks Or Better, Joker Poker, Loose Deuces, Mystery Bonus Poker, and Sevens Wild.
Table
Baccarat, 21 Blackjack, Caribbean Draw Poker, Caribbean Hold ‘Em, Caribbean Stud Poker, Craps, European Blackjack, European Roulette, 21 Face Up, Let ‘Em Ride, Match Play 21, Pai Gow Poker, 21 Blackjack Plus Perfect Pairs, Pontoon, Red Dog, Suit ‘Em U 21 Blackjack, Super 21, Texas Hold ‘Em Bonus, Tri Card Poker, Vegas Three Card Poker, and War.
Specialties
American Roulette, Banana Jones, Bonus Bingo, Fish Catch, French Roulette, Hot Dice, Keno, Magic 7’s, Roaring Twenties Bingo, Sic Bo, and Lucky 8’s.
Big Bang Buckaroo
Diamond Reels Hold and Win
Platinum Lightning
Wild Safari
Witches Of Salem
Sugar Pop
King Tiger
Alchemist Reels
Legend Of The Nile
Atomic Age
Viking Victory
Wish GrantedSupported Devices and Platforms
Check the casino’s help pages for supported browsers, devices and any app available in your country.
Banking Methods
El Royale’s terms checked on 1 October 2026 specify USD and AUD account currencies. They list card, prepaid and crypto deposits, including Bitcoin. These categories do not establish acceptance for every country or account.
The older review incorrectly grouped Neosurf with e-wallets. Confirm the exact prepaid product and cashier support.
Do not infer Mastercard or other payout support from a deposit logo. The terms state a $2,500 per-transaction payout limit, subject to customer-level adjustments, and one pending payout at a time. This is not a weekly cap.
Verification, approval and payment delivery are separate stages.
The terms require identity validation before payout and describe proof of identity, payment ownership and address. They specify address evidence issued within three months, not two. They do not say the complete checklist must be resubmitted for every withdrawal.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Dogecoin | ||
 Tether | ||
 MasterCard Debit | ||
 Cardano | ||
 USD Coin |
Customer Support
El Royale’s contact page lists email, live chat and telephone routes. The telephone numbers on that page differ from those in the operator’s terms. Confirm the appropriate number with the official contact service before calling.
The earlier review’s promises of resolving issues in minutes, and its description of email as inherently slow, should not be treated as established service performance.
Licensing and availability
El Royale Casino does not publish a verifiable operator or licence on its website, and we could not find it on the main regulators’ public registers. Casino.Guru reports that the Anjouan licence it displays is fake.
Restricted Countries
Countries that are not allowed to register at this online casino include:
View all restricted countries
- Afghanistan
- Azerbaijan
- Bangladesh
- Belarus
- Brazil
- Costa Rica
- Curacao
- Estonia
- Georgia
- Germany
- Hungary
- India
- Iran
- Iraq
- Israel
- Latvia
- Lithuania
- Malaysia
- Netherlands
- Netherlands Antilles
- North Macedonia
- Pakistan
- Palestine
- Poland
- Romania
- Russia
- Turkey
- Ukraine
- United Kingdom
Reply
This casino has its nerve. It has never been a good casino to play on. Some of the promotions are just ridiculous. I know one of them comes with a minimum deposit of $1000, are you kidding me, that is bullshit. On top of that your minimum amount to withdrawal from this casino is $150, does something happen to the money when you deposit it here, like does it carry like 10x its original value upon depositing, if not you can be sure to see me passing right on by this place. I do not recommend this casino to anyone even the customer service is subpar to say the least with no communication skills, very soulless atmosphere here, not for me.
Reply
Put a lot of money in here and never came close to winning seems like scammers beaware
Reply
Why promote something that doesn't actually exist? This will do more harm than good to the website. The promotional offers are unclear and not transparent. I definitely wouldn't deposit on a website like this. I place a lot of importance on this; I will filter out casinos that are clear and transparent and only deposit and play with those.
Reply
They said WE DO NOT KNOW LCB😂😂😂. Stay away from them even if they give 500 free spins instead of 50. Why? Untrustworthy site.
Reply
Rogue places like this makes me very glad i did not manage a win. Terrible casino practices please read the reviews and stay clear. Sometimes free is not always good.
Reply
I claimed the 50 spins, but didn't have any luck. Not a very memorable place. Seems like it took the home page a long time to load, but could have been my connection. Have to remain neutral on the situation.
Reply
pretty garbage, minimum withdrawal is 100 and takes forever, support is worthless and their president sent threatening emails when I told them I was going to dispute the charge because they were't sending me my money, never again
Reply
Worst of the worst ! Untrustworthy site! The live chat is a joke as well. Do not trust this site with any amount of time, I will never play there again, not even with a free chip, not worth it at all. That’s just my personal opinion based off my own experience!
Reply
Didn't have a chance, bonus said I've played it before but none from household have ever tried playing here, tried another email and address same thing.. so pass..
Reply
The game play is just shit! Nothing exciting happening nboring casino doesn’t keep me interested.
Reply
Just your average RTG slots casino. I used the ND bonus and had fun playing the first game GemTopia or some such name! LMAO It played really well I won enough to go on and play a few other favorite RTG slots. That is all I can really say about this casino. I didn't make a deposit and didn't win enough to claim with the usual high wager requirements placed on the FS bonuses.
Reply
I can’t believe these people arent behind bars this place is nothing but a scam I don’t I wouldn’t doubt it if any other games were fake I don’t know if anyone has ever gotten a Cash out from them I’m sure there are at least a couple or they wouldn’t still be in business but don’t spend your money here
Reply
slow withdrawals...delay tactics. games are fun but trying to collect winnings is a headache
Reply
Deposited and played it fast. Put in for a deposit code for some spins and never got them nor did they contact me back ever. They have great games and all that I'll try again when I see the ratings start to go up
Reply
Yet another RTG wish these would slow down and stop popping up like jack rabbits and the no deposit bonuses just get worse as they go yet again lower than required deposit pretty much meaning the time you will play here is always going to equal them winning over you, pass..
Reply
idk why but this site seemed to classy for me or high class maybe im using the wrong words or should i say sophisticated like your really there to win not just play amd relax but its seems real and legit but i wish you all the luck
Reply
El Royale does not stand out from the other RTG casinos of its kind. In my opinion the cashout process takes too long and that is super high on my list of priorities
Reply
Initially I registered an account here because of an awesome incentive sign up bonus, (which was over a year ago). I have since made several deposits with this establishment over the last 12 months. I usually get to play awhile on a minimal deposit because they always have some sort of promo to boost your bankroll (lol). Last month I tried to make a small withdrawal just to see if they were a legitimate casino. After three weeks of trying to get paid, I said forget it and burned it all back. Mind you the requested withdrawal amount was only $200! Warning … I would not play here because it’s not worth the headache!
Reply
did not get to try the bonus but its ok. the casino was fair. i would visit if i had a good bonus for it service is slow games r all good but overall just ok so members u want go ahead if u dont u aint gonna miss out lol jk its ok try it for yourself
Reply
I think it's an alright casino site. However, I would say that you should at least try it out sometimes with the games this adequate. I will say that it deserves a second chance, but I won't expect too much when playing. The best word to describe it is: Functional. It's highly functional and you can find enjoyment out of it. I guess you can use the word mediocre as well if you want to. Other than its plainly average games, you can definitely find enjoyment still.
Reply
El royale is very similar to other RTG casinos with long verification times. It is also disappointing that crypto withdrawals also tend to take a day or two which seems to be a delaying tactic for players to play back any pending withdrawal. All documents have been sent and waiting to be verified now which seems to be quite a long process. Decent game variety and simple site navigation with some good promotions on offer. Would have been great if KYC and withdrawals were processed quicker though.
Reply
One of my very first experiences with a deposit I did on El Royale due to an incredible amount of good advertisements and reviews I saw for them before I figured out how to find good casinos. I hit a max win on Henhouse for 2k, and went to try and submit a withdrawal. Went through the weeks long verification process that I never got completed due to how long it was stalled and the complete lack of response/feedback from live support and email support. Eventually I played off the balance and vowed never to play here again. Can't and won't recommend.
Reply
Very similar to Las Atlantis only has very high wagering match offers, high min deposit and not much excitment or variety. I would play elsewhere
Reply
Didnt like that , after i won , i was delayed in the validation. seemed shady to me, i wont deposit again. save yourself the trouble, and find somewhere else to play. i dont agree, with anything less then a same day payout. especially if depositing crypto . goodluck everyone, win big!
Reply
Hello CashIsKing,
Thank you for your feedback. Please be informed that KYC validation of your account is a one-time procedure which guarantees funds will be received on time and with no bounce backs. Sometimes it might take longer than stated time frames in case of any documents being missing at first. I’ve been in touch with a casino representative regarding the matter and was informed that your account has been already approved for Payouts so you are welcome to proceed with Payout request through the website.
Should you have any questions please let me know.
Thanks,
Daniel
Reply
@ CashIsKing - please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.
Reply
Very shady tactics when going through the withdrawal process. I am facing these issues now with the back and forth emails of the verification forms either not done correctly (supposedly) or them not receiving them. It’s very frustrating when you’ve had to jump through hoops when you know they’ve received the required documents but they want t continue to waste time hoping you’ll play out the money you want to withdraw. I’ve been trying to withdraw over $2000 and has been almost a month.
Reply
Delayed payouts (WARNING) Extended verification process and possible splint withdrawal winnings.
Reply
I enjoy playing at El Royale Casino. It did take a while to get the verification approved but after that I received my winnings within 2 days after they approved my withdrawal request. I don’t think that’s too bad compared to some of the casinos I’ve read about. Customer service is always good and I have always had personal hosts email me with bonuses added to my account when I have earned them.
I have cashed out 3 times with very good winnings.
I want to make sure that El Royale gets credit for what they do. I’ve never had to wait more than a day for an email response and they never have tried to avoid me. Thanks LCB
Reply
Never had a win here and took forever to get verified if I were to win ...bonuses could be better they never send free promos
Reply
hi
el royale casino took 5 business days to verify my document and process the payment and this is very positive ... they are trying to improve and it shows that the casino management is working to this...
this is the way..
Reply
A great Casino definitely has everything you want in what to look for in a casino. Customwr service. Games. Graphics. Amd the rewards are definitely recommended. Highly recommend this casino
Reply
I'm very indifferent with El Royale. Since I was removed from one of its sister sites.. after I had made my deposit, I tried to get verified. Only to be told I'm banned, and I was not getting my funds back. When I hadn't even asked for a withdrawal. My issue was from the family of casinos being kinda shady with the rhyme and reason behind the blocking of my acount. I will say, the bonuses were pretty amazing though
Reply
good design a lot of slots unfortunately there was registration before I met this forum on the net. I remember that I received a bonus without a deposit. But I didn’t make a deposit. But now I installed this brand here and as I remember the impressions were pleasant.
Reply
This site is ok but don't expect any no deposit bonus after the sign up, once you've done that it's deposit bonus only no matter what loyalty level you reach
Reply
I just joined last month, so I am excited to see what El Royale has to bring in terms of fun and giant winnings, lol! The site seems super updated, very up to date. It is really a great place compared to a whole lot of the other Real Time Gaming casinos out there.
Reply
Had a good time and it worked out well but I screwed it all up. I think I really could have cashed out the max amount if I was more careful. I actually know I could have, but sometimes I just can't stop myself from continuing to play even though I know I can't win anymore than I already have.
Reply
Hello kc1015,
Thank you for your feedback.
As per casino's T&C the company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees in their sole discretion. As casino uses international processing companies, there might be some fee charged on top of your deposit. Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.
Hello cobra,
Thank you for your feedback.
Please try to enter Cash Bandits 3 game one more time with Google Chrome or Firefox browsers. There are specific games that may require the flash player being installed on your computer, however for Cash Bandits 3 it is not the case.It has been tested numerous times by RTG and ourselves, and works well with both desktop and mobile browsers.
Thanks,
Daniel
Reply
I like this casino. It has a good selection of RTG Games and it has good no deposit bonuses. I need to win to see how long withdrawal times are
Reply
Made a first time deposit of $100 here play was fair .. I did win a few times I just don't cash out unless I win a $1000 or more, I have a serious gambling issue.My problem with EL royale casino is deposit issue out of the 5 casinos I've deposited into
El Royal was the only casino that charged me $14.83 so my charge on card was $114.83 all the other casinos didn't charge one extra penny. I called bank and they said it wasn't them that charged me so when I contacted El Royale about it they didn't remove the 14.83 she just said here's a 40 free chip which was nice but now I don't want to deposit there anymore because I don't want to get charged extra money. So that's my review but all and all I like casino about the same as others just need to fix deposit issue. Thanks
Reply
Just dep here and so far site has crashed 4 times as im playing. Ive tried firefuck ,crome,edge and im still getting video errors. Any idea? So far Worst site ive been on
Well that was a waist of money.Cash bandents 3 dont like my pc for some reason.So had to play on my phone.Never saw that bank robber again when i went to my phone. What a joke
Reply
El royale is definitely one of the best. i was skeptical at first but i did receive my first cashout and have another one pending. it only took 4 days for my first payout. The staff is super helpful and they are pretty generous with the free chips when you call in. Very Happy so far!!
Reply
The same as the others RTG casino... the playthrough is too High, otherwise, nothing To say
Reply
They will give you a 40$ chip (a few different options available) which allows you a decent chance to win the maximum allowed; the max is usually 10times unless otherwise stated-but for your welcome chip its 100$. The color purple is a nice touch, as it really adds to the definition of “royal”. I recommend at least trying this casino.
Reply
Nothing special but not a bad casino. I've never won playing here so I don't spend money here anymore.
Reply
I only played once at this casino after I registered, it was with a no deposit bonus. won nothing but I spent a good time trying several slots. seems a good casino to me. I hope to make my first deposit soon.
Reply
Another RTG casino.. but WAIT!! This one is PURPLE!!! Biased a bit perhaps but I was in love with the feel and look of this casino from the landing page on- the mellow design and cool colors felt great and made me want to stay longer. :D I didn't cash out on my welcome bonus but chat was helpful and friendly. Overall a positive playing experience and I will definitely be back again soon.
Reply
Real time gaming woohoo I can barely contain my excitement but now they do offer bonuses and I'm nice layout, easy on the eyes and I repeatable it comes to payoffs which is the most important thing, ask anyone who actually cares about their money that they're wagering with hopes to get over on the house.
Reply
@ regkilla - could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your registration issue.
Reply
Very disappointed. Tried to register so I could claim bonus. Took my info on the sign up form but when I hit complete button, the site would not connect. Tried chat and they said to clear cookies, cache and I did that. Still would not work.I guess I wont be playing there. I am in the US.
Reply
Okay I cashed out yesterday on a deposit bonus and the bonus amount was automatically taken out of my withdrawal. I don’t remember this being the case before. I think this may be a new
Policy and players should be aware
Reply
Pretty generic casino not much of a selection of providers that I like anyways but definitely worth a shot! Some good bonuses
Reply
Not a big fan of the casino wouldn't let me play the free spin sign up promotion and never got a response from customer support so I haven't gone back.
Reply
I don't mind this casino. I like that it has free bonus all the time and the face that you get sent free bonus all the time for the casino. the only bad thing I don't really like is that there isn't that many games but other then that the casino is pretty good and the fact that you can withdrawal 100 of your winning
Reply
Hello Wizardhead,
The second payment was sent to you on Friday 15th of May in Bitcoin. Total of $2500. Please check it again.
Let me know if you wish me to send the transaction ID link.
Hello FullStrength,
Thanks for your feedback. The wagering requirement for all free bonuses is x50 the bonus amount. Nevertheless, we have many players who did complete the wagering and cash out the winnings.
Regards,
Daniel
Reply
Don't waste your time or bother redeeming the free chip or spins. I redeemed in the shop the free spins and won about $24. The rollover amount required was around $930. LOL There is no way you are going to meet that unless you hit one of the jackpots. The max withdrawal amount was like $100 anyway.
Reply
Hi Daniel, unfortunately I’m having even more difficulty. I submitted my next payout request 3 days ago for bitcoin, and I have yet to hear back. I contacted support and now they are saying it takes up to 5 business days for an approval and another 3 business to process a bitcoin withdrawal. It’s already frustrating that they make you take small payouts, one at a time and wait so long in between. Also, I was told it’s up to 3 business days for approval and now it’s 5? I’m exhausted.
Reply
Hello siurpriza,
Please send me the account where you made a deposit, I will check it asap.
At the moment I see that you have 8 accounts with us, and only free bonuses have been previously taken.
Regards,
Daniel
Reply
robbers, looking for a reason, looking for a robbery, they don’t give money they won, even they took my deposit for nothing...
Reply
Hello Wizardhead,
I was informed by the Billing department that the first payout for $2500 will be processed today. Please check your inbox for the confirmation from the Billing department.
Regards,
Daniel
Reply
Thanks Daniel. I received a message this morning that it is now complete and I was able to request a payout. It is unfortunate that the payouts have a limit per transaction but also take 3 days for bitcoin? I have never heard of a reputable casino taking 3 days to process a bitcoin payout, while deposits are instant. My hope is that because I have already experienced so much trouble and it took 9 days to validate my information, that they will consider expediting my payout. Mainly I want to verify that it’s all legit before I return to spending money. Like I said, I’ve been happy with the winnings, but not happy with the support and would like some trust rebuilt.
Thanks for all your help and for looking into it. I really appreciate your responsiveness.
Reply
Hello Wizardhead,
Thanks for your request. Sorry for the inconvenience caused. I will check it with the Billing department and update you on it soon.
At the moment I can see that you have zero withdrawals yet and a total deposits amount of $1141.
I will get back to you shortly.
Regards,
Daniel
Reply
@wizardhead - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
Reply
While I have had a very good winning experience at El Royale, the account validation process has been very, very long and painful. I could not begin to explain all the back and forth, but I will just say that they told me up to 3 business days to validate my documents and it has been over a week and I have been asked to resubmit the same information multiple times. After 3 days I went on chat and they told me 24 more hours. Then the next day after no response I asked chat again and they said “24 MORE hours”. Also, Their chat support has made me wait up to 30 minutes in between responses. This frequently means the chat times out and then I have to start all over with a new agent. And when I finally do get a response, they can’t help at all because they “can’t contact the billing department from their end”. The other trouble is that when I replied to the email I sent with my documents, asking for an update, I’m told it “reset the process and knocked me back to last in the queue and started the processing time all over again”. The reason I replied was because the chat support told me to send them and email asking for an update. Well that screwed me. Anyway I talked to a manager on chat who seemed very helpful and understanding and said he was escalating my issue but that no one would respond until Monday. This morning (Saturday), I got a response from the validation team - I thought...”Ureka! This painful process is finished”....but NO. They asked me for my bitcoin wallet over email - and I had already sent them that email!! This is the second or third time they asked me for the same information. They must be keeping track of this on post it notes and not have any actual system to show what’s already been done.....I am very empathetic because I actually run a support team for a software company myself. But what makes a good support person is that they have great response time and recognize when someone is trying to give their business money. They do anything they can to help or at least they manage expectations and follow through on what they say they’ll do. Here’s the kicker - I’ve spent THOUSANDS with them so far. And they’re not at all concerned about losing my business. If someone would just take the reigns and finish the process to validate my account so I know it’s secure, I would fe comfortable spending more money. But it’s like they don’t even like money ?! I just wish they could help me and continue to get my business.
Reply
Same rtg casino as the rest, but played here for a while on the free spins. Haven't deposited yet but I might. The promos kinda suck with the max cashout
Reply
So the games are good as RTG always are, the bonuses are very particular and there's heaps so everyone should find a bonus that suits, the playthrough amounts are sometimes ridiculous tho, for a $50 deposit I got 70 free spins and won 1900 on the spins, my playthrough was over 30 grand so it was kind of a waste, also the live chat is awful, sometimes a 10 min wait and not even a second response after asking for your accounts username, could be a good site but definitely needs work
Reply
i only used the sign up bonus... rtg platform which i have always found easy to use have not yet deposited but with mixed reviews i might wait
Reply
Deposited a couple times. Never won anything. Rtg games which I like. But the blackjack seemed slightly rigged. So many dealer Blackjacks in so few hands isn't fair. Probably wont deposit again.
Reply
the casino i like the most, also accept players from slovakia and gives them free bonuses
Reply
Hello Adilifu59,
I have contacted the Billing department in regards to your inquiry and have been informed that there might have been a small miscommunication due to the payout method chosen. I have also been informed that the Billing department awaits the Bitcoin wallet to be submitted from your side in order to set up your gaming account for payouts.
Please check your email box and let us know if there's anything else I could help with.
Regards,
Daniel
Reply
@Adilifu59 - we're sorry to hear that. We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.
Reply
I played the 50 LCB spins and was pretty impressed. I like the RTG platform, so it suited my taste. Of course the casino had all my favorite new games that I had to play on with my free spin winnings, lots fun here at this casino.
Reply
I deposited $100.00 (not counting the $9:00+ in transfer fees) using two different debit/credit cards. That same evening I sent my first e-mail containing my personal, banking and credit card information on the validation form that El Royale Casino (ERC) provides. I played their Craps table game, and since that evening to this present, 04/18/2020, day, have maintained the same winning account balance of $301.00.
Having been told that it takes two day to validate the credit cards and banking information, I called in on 04/03/2020, to question why my ERC account had not been approved for payouts. I was told, that despite my validation forms having the relevant information (username, etc.) I used an e-mail count to send the documents that wasn't associated with my ERC account, and that I needed to re-send the documents using the e-mail account I used when opening my ERC account. I re-sent the documents on 04/03/2020 using the required account.
My ERC account still having not been authorized to receive payouts, I called in on 04/06/2020 to inquire about why I could receive payouts. I was told that I included a different e-mail address on/in the completed forms that wasn't the address connected to my account and, that I need to re-submit additional (colored) copies of one of my cards and, the SWIFT/BIC codes. I re-did all of the validation forms, and included the e-mail address used to open my account and, informed ERC that, the attached colored copies of the card in question, were true an accurate copies of the card -- which they had no problem accepting my deposit from. I further reminded them, the validation form require the SWIFT/BIC codes only "IF AVAILABLE". That is, as distinguished from not being able to proceed if certain fields weren't filled-in, one is able to complete the validation forms without filling-in the field request a SWIFT/BIC codes. I stated in that e-mail and all the ones to follow, that I don't have any SWIFT/BIC codes for the bank accounts provided.
I called back in on 04/11/2020 and was again told I could not speak with anyone in the Bill Department (where the decision to verify documents and clear accounts for payouts, is made) but that I needed to re-submit my documents and include a copy of the back and front of the same card, and provide the SWIFT/BIC codes for the bank account. Once again, I re-submitted the validation forms and information, using freshly completed documents, with freshly taken "colored" copies of the card in question. I further explained that the attached copies were, again, true an accurate copies of the back and front of the card and, that I do not have any SWIFT/BIC codes -- which the validation forms request, IF AVAILABLE.
On 4/13/2020 I received an chain-reply e-mail from ERC (which had all of my prior e-mails attached thereto, except my e-mail of 04/11/2020) requesting the exact same information/documents described above. I replied and asked ERC to disregard my request to add the two bank accounts and card in question, and just use the approved card for deposits and payouts.
It should be noted that additional calls had been made throughout this period, however, no manager within the call center was ever available to assist me. A promised call-back from a manager was never received. And, depending on which representative I happened to reach, the Billing Department could or could not be reached to discuss the matter. The one consistent,n I was never abloe to speak with anyone in billing or had authority to do anything.
Username: Adilifu59
If anyone read this has any advice about how I might be able to get this matter resolved, short of allowing ERC to just steal, con me out of my money, your assistance will be greatly appreciated.
Reply
Didnt get my Bonus, i guess i have already got the Casino Bonus, When, i Sign up a fews Months ago, I would Deposit there
Reply
I had no luck here, but very friendly customer services and and they offer multiple bonuses.
Reply
i thought the 35Easter code would be a easter bonus but you have to deposit first since I already used the free bonus blah blah
Reply
just your average rtg casino these casinos are everywhere and their all preety much the same ,except two that offer instant withdraws .
Reply
Hello Michael,
We are sorry for any inconvenience caused. I have sent you a private message. Please let me know if you need any further help.
Hello Pete118,
In order to redeem "LCB50ROYALE" bonus code new players need to sign up with the link from above. Please let me know your username, I will be glad to help.
Kind Regards,
Daniel
Reply
@Mws813p45 - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
Reply
The jury is still out in this place. I just emailed rep because verification is taking a long time let’s see how he handles it. Fingers crossed they improve and listen