Switzerland is quite peculiar when it comes to online gambling, as it has its own specific laws, rules, and regulations, and this is probably the main reason why there aren’t that many online betting venues available for the Swiss players.
Jackpots.ch is one of the rare few online casinos over there that provides the same kind of fun the Swiss punters can experience at a brick and mortar joint. Well, it’s no wonder, as each online casino licensed in Switzerland operates as a sort of an extension of a land-based venue, and this one’s no exception.
So what does this mean?
It will offer you many online games that you might’ve seen at online casinos from other countries as well, but the main difference here is that Jackpots.ch only offers games that are permitted in Switzerland by their own local jurisdiction.
This being said, you need to keep in mind that this is a Swiss online casino exclusively, devised by Swiss for the Swiss. Even the promo offers are designed specifically for the home market. This online betting venue is owned and operated by the Grand Casino Baden AG, a land based casino with a long tradition and many years of experience, along with a licensed issued by the Swiss gambling commission. This is one of the most respected casinos in Switzerland, so it isn’t an easy task to try and reflect that in their online offering.
The site is characterized by a rather simple design and layout, so when we’re talking visuals, it isn’t really anything to write home about, but on the other hand, this might be a good thing for newbies, as there is nothing to distract them and it takes virtually no time to learn your way around.
All the options and features are easy to get to and use, and the same can be said about the mobile version of the site, but we didn’t really like the amount of white background as it’s not that easy on the eyes especially if you plan on nighttime gaming sessions.
…And then we get to the tedious process of creating your account. Before we even begin, you need to be well aware of the fact that it all comes from the laws and regulations, and not the people who run the casino. They simply MUST play by the rules of their local jurisdiction, and there is no way to override these any legal way.
Creating Your Account
First off, you need to click on the bright orange button that says “Register”. It’s located in the upper right corner of your screen. Once you do so, you will be prompted to enter a username, a valid email address, and a password for your account.
After this, you will have to enter some of your personal data, including a valid home address. This will be followed by entering your cell phone number, along with your date of birth. When compared to the way online casinos operate in some other countries, this may come off as a bit too invasive, but that’s just how they do it in Switzerland.
That’s not nearly all…
…as you need to verify your account after you have created it! As a matter of fact, you need to verify your own identity and your home address within a month after you’d created the account. You can do so by sending a copy of your personal ID, and sometimes even a copy of any invoice that has your name and home address on it.
Promotional Offers
Some players are in it just for the sake of gaming, some are high rollers on the hunt for big wins, but a large number of punters simply scavenges the internet for promo offers. We don’t really blame them, as online casinos always try to come up with new and innovative way of luring in new customers.
If you consider yourself a bonus hunter, you will surely be disappointed here, as there simply isn’t that much to hunt. They will simply give a match deposit bonus to all of their new customers, actually making it possible to double their first deposit. There are no extra spins involved, and you won’t be able to avoid wagering requirements.
These may vary from game to game, so slots come with a playthrough of 30 times, while it’s triple that amount when you play table games.
When you visit the site is does have the “Club” section, but apparently it is yet to be laid out, so there still is no VIP program or any other loyalty incentive for the most frequent customers. Let’s keep our fingers crossed that it will be introduced sometime soon.
Games
Every avid gamer will surely tell you the same thing: games lobby is the heart and soul of each and every online casino. No matter which type of games you prefer, nothing beats the excitement of discovering a new casino and browsing the lobby to check all the cool stuff they’ve got… right?
Over here we have a situation where one software provider stands behind all the available games, but don’t let that scare you off, as you will have plenty of variety at your disposal. Even if you are not sure what to play, you can always check the Top Games and see which ones are the favorites, or perhaps visit the New Games section.
Here are all of the available categories, with detailed insight into what we liked the most:
Slots – Slots are always the most popular among players, and they also commonly take up the most space in a games lobby. In here you can have some fun playing titles with various themes , such as Jumbo Stampede, The Fortune Pig, Million Coins Respin, Dragon’s Fire, Pirates’ Plenty: The Sunken Treasure, 3888 Ways, Fortune Diamond, Pearl Of The Orient, Astro Magic, Stacks O’ Gold, The Nutcracker, Hot Shots, Tree Of Fortune, Imperial Wealth, Gems Gone Wild, Mayan Gods, Ninja Ways, Spin Town, The Greatest Train Robbery, and so many more.
Live Casino – Do you prefer games with a live dealer? Sure, it is the closest thing to being in a real land based casino, but unfortunately this segment is still under construction, so we have to sit patiently and wait.
Blackjack – Blackjack is surely among the most populat card games in the world, and over here you can try your luck with Blackjack Single Hand, Blackjack Multi Hand, or Blackjack Single hand VIP.
Roulette – We know how disappointing it may sound, but there still are no roulette games to be played here, as the page simply announces that they’re coming soon. In the meantime you can read all about differences between live and online roulette, along with other interesting bits and pieces on the oldest game in the gambling world.
Baccarat – Yes, we feel your pain, as we like playing baccarat too, but this section is yet to come. Until it does, you can refresh your knowledge with a comprehensive guide.
Video Poker – Unfortunately, the video poker portion of the site is also under construction, but don’t think you’ve clicked there for nothing, as they have quite a neat online poker guide with little tips on proper strategy.
Supported Devices and Platforms
Even though this guys have introduced their site only recently, in the summer of 2019, it seems that they’d thought long and hard and covered all different areas and aspects of running an online casino properly.
This includes covering different devices and platforms, as well. Nowadays, if you run any type of online business, you simply need a mobile friendly site, otherwise the number of your customers will decrease rather rapidly.
This is why a proper mobile friendly site is simply a must. If you reach JackPots from your smartphone or tablet you will be greeted by a product that’s even easier to use than its desktop counterpart. All it takes is one hamburger menu, and the list of games, so you can just log in and start playing without any distractions.
Still, we think that a darker background may come in very handy if you prefer playing games at night. While you wait for it to happen, you will keep dimming your screen…
Banking Methods
We all love seeing many different banking options available at an online casino, but unfortunately that is not what you’ll have at JackPots. We believe that this is only due to strict laws and policies in Switzerland, and we’re sure that these guys would surely do everything to keep their customers happy and entertained.
Over here you can only rely on credit or debit cards and bank transfer. It goes without saying that Swiss Franc is the only currency accepted. You can use Mastercard or Visa to place deposits or make withdrawals, and each time you want to withdraw cash you will be prompted to enter your IBAN number.
Keep in mind that all withdrawals take at least two business days. It is nice to know that there are no fees involved in any of the money transactions, though.
Hopefully this will change soon, and we would suggest at least adding cryptocurrencies to the list of banking options, as these might attract a slew of new customers.
Customer Support
Have you ever had issues with some online betting venue? It is only when you get into trouble that you start appreciating proper customer support service. Most of the time we just enjoy clicking away on the spin buttons, but from time to time we might have an issue or two that need to be resolved…
It is very helpful if a casino has an FAQ page, as it can help with the most common problems and save you a lot of time and nerves. Thankfully, JackPots does have one, although it really covers the most basic stuff.
The FAQ is segmented into several different categories, including General, Account, Deposits, Withdrawals, Bonuses, Responsible Gaming, and Account Verification, and these should get you covered in most situations.
If you still need to reach out to the customer support, you can try sending them an email, but we all know that this is probably the slowest means of communication online. In case your matter isn’t that urgent, send the inquiry to [email protected]. There is another way of doing so, as there is a form on their site where you need to fill in some info (your name, email address, and the inquiry), and they will get back to you within the next 12 hours.
In most cases, this will be way too slow, as urgent matters can’t wait that long. Luckily enough, these guys have a live chat platform, so you reach a customer support agent in no time and type away all your problems.
Unfortunately, you can’t call them on the phone.
Licencing
The site operates under a license issued by the official governing body in Switzerland. It is actually the first legal online casino for the Swiss players.
All of this came about as a result of a collaboration between JackPots and the Gamanza Group that’s responsible for providing the games.
Restricted Countries
Countries that are not allowed to register at Jackpots.ch include:
