Vegasoo Review – Closed January 2023

About this review

Written byAleksandra ZoloticAna (Anchi) · LCB NetworkMeet our data team

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Licence evidence Malta Gaming Authority

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Vegasoo Casino is closed. This review is kept for reference only.

Determined to provide a state-of-the-art player experience, Vegasoo Casino entered the thriving iGaming sphere bringing tons of excellent games and elegant promotions. With its sophisticated and glamorous design, this dragon-themed online casino captures the spectator’s attention instantly.

Symbolizing strength, balance, luck, freedom, and protection, the team describes this venue as a place where the elegancy of the myth lives. With the best possible customer service and croupier helping hand throughout, their mission is to become a must-visit destination for players from New Zealand, India, and Canada in the first place, but a top-choice for international clientele as well.

Does Vegasoo Casino have a license?

Yes, this operator is approved by one of the most respected licensing institutions- the Malta Gaming Authority. What’s even more, player protection and safety are taken seriously, just like with other brands operating under this roof.

The “roof” in question is Genesis Affiliates, a company that stands behind an impressive network of online casinos. Those brands include the likes of Pelaa, Genesis Casino, Casino Planet, Kassu, Funbet, Casoola, Vegas Hero, Casino Dome, Casino Lab (check out our first-hand test report), and many more.

Anyone who has visited any of these places…

…can witness that games selection is bespoke, so Vegasoo Casino is by no means an exception. To give a tiny hint, we shall point out that Evolution and Relax Gaming are among their associates, which indicates that the lobby is filled with lots of slot releases, table games, and live dealer products.

Would you like to take a closer look at the operator’s complete offering, promotions and bonuses, banking options, and customer support? Stay tuned for a full Vegasoo Casino review!

Promotional Offers

The current offer for your country is shown below. Always read the full bonus terms, including wagering requirements, expiry and maximum cashout, before you opt in.

What’s the Games Lobby Like?

Teamed up with multiple renowned game providers, Vegasoo Casino hosts a wealthy assortment of games from multiple categories. Regarding the featured studios, punters can venture into the stories delivered by Red Tiger, NetEnt, Pragmatic Play, iSoftBet, Microgaming, BTG, Play’N GO, and many more.

Shall we take a closer look at the portfolio?

Slots: Rich Wilde and the Book of Dead, Starburst, Thunderstruck II, Gold Digger Hold and Win, Joker’s Luck, Twin Spin, Big Buffalo 4096 Ways, Temple Tumble Megaways, The Magic Cauldron Enchanted Brew, Razor Shark, Money Train, Extra Chilli Megaways, 9 Masks of Fire, and many others.

Logo	Name	Paylines	Free Spins	Wild Symbol	Scatter	Progressive
	Liquid Gold	20
	Tiger's Eye	40
	Off the Hook	1
	High Society	25
	Bars and Stripes	25
	The Secret Code	20

Table and Live Games: Gem Roulette, Real Roulette with Matthew, Multifire Roulette, Golden Chip Roulette, European Blackjack Gold, Vegas Strip Blackjack Gold, Atlantic City Blackjack, American Blackjack, No Commission Baccarat, Punto Banco, Real Baccarat with Courtney, etc.

Logo	Name	Software	Play
	Super Fun 21	Games Global

Video Poker and other: Jacks or Better, Joker Poker, Aces and Eights Poker, Bonus Deuces Wild, Pachinko, Hold’em Poker, The Incredible Balloon Machine, Lost Vegas Survivors Scratch, Happy Holidays Scratch, Lucky Leprechaun, Craps First Person, and more.

Logo	Name	Software	Play
	Joker Wild	Net Entertainment
	Deuces Wild	Net Entertainment
	Double Bonus Poker	Games Global
	Jacks or Better	Games Global
	Louisiana Double Poker	Games Global
	Deuces & Joker	Games Global

As you can see…

…all most-wanted genres are included, making Vegasoo Casino’s lobby suitable for various preferences and skill levels. When it comes to navigation, everything runs smoothly, as titles are classified by main categories. There’s a “search” box for those who want to browse by the game’s name.

Secrets of Horus

Monkey's Money

Rings and Roses

Dance of the Masai

Mythic Maiden

Lions Share

Jewel Thief

The Rat Pack

Rapid Reels

Wild Catch

Go Bananas

Golden Goose - Genie's Gems

Supported Devices and Platforms

In 2020, as much as 70% of the online betting revenue derived from mobile gambling. This percentage is bound to go up, which is why operators need to make sure mobile optimization is flawless.

Equally intuitive as its desktop version…

…platform crafted for portable gadgets delivers the finest experience on the go. Be it a smartphone, a tablet, it doesn’t matter, as any user will be able to navigate through the page with no issues. It performs well on all sorts of Android and Apple devices, giving punters the opportunity to immerse themselves in versatile adventures anytime, anywhere.

One more proof that this operator wants to become acclaimed in all corners of the globe is the fact that its website is available in multiple languages. English aside, it can be switched to Finish, German, Norwegian, and a couple of others.

Banking Methods

Offering players a wide array of methods for depositing and withdrawal, the operator made sure transactions run as conveniently as possible. At the time being, debit and credit cards, e-wallets, prepaid cards, instant banking, fast bank transfers, and bank transfers are among the offered options.

Also, a solid spectrum of currencies is supported, meaning not only users from Canada, New Zealand, and India can deposit and play, but from other corners of the world as well. Pay attention to the list of restricted countries, though.

Here are a couple of important rules to keep in mind:

• In case the consumer wants to close his/ her account, the balance shall be returned to the method originally used for depositing, with the fee of 3% being charged ($2.50 is set as a minimum)
• Minimum limits for deposits and withdrawals are casual player-friendly
• No cashout limits apply on winnings deriving from progressive Jackpots
• The operator reserves the right to charge fees of up to 10% for funds that have not been put into play
• Processing time for withdrawals depends on the selected method, but it can go up to a couple of business days
• Withdrawal transactions shall incur a fee of 2% at the point of processing, with a minimum fee of $2.00 or equivalent in the consumer’s currency
• Deposits made into one’s account should be commensurate with intended game play
• Clients with higher ranking have increased limits for withdrawals
• Cashouts and refunds shall be returned to the same method originally used to replenish the account; where this is not possible, the operator will send funds to the bank account held in the player’s name and with a description of the transaction as they deem suitable, with an administration fee of $10, in addition to a processing fee of 2% for payment fees

Banking Method	Deposit	Withdrawal
Bank Wire Transfer
Maestro
MasterCard Credit
PayPal
Visa Credit
Visa Electron
Apple Pay
Google Pay

Customer Support

So far, we have seen that people gathered in Vegasoo Casino have done an excellent job in organizing the website in a maximally user-friendly way. Yet, there’s always room for some slight misunderstandings, which is where professional customer support steps in.

Phone, live chat, and contact form…

…are three available channels of communication with the support department. Worth adding is that the assistance sector has limited working hours though. On top of that, there’s a well-organized FAQ page, which covers a variety of basic fields, so punters can find quick answers by accessing this section.

Like any other brand operating under the Genesis umbrella, this facility is committed to responsible gambling. There’s a comprehensive questionnaire that can help customers evaluate whether they need to reorganize their habits or not. The venue is part of Responsible Gambling Foundation and Genesis Safeplay, so the platform is equipped with a variety of helpful tools.

Those include the options to:

• Set daily, weekly or monthly restrictions so that one can take full control over his/ her gambling spend; limits on deposits, wagers, loss, and sessions can be changed at any time, but cannot be implemented retroactively; do know that limits are applied to this specific brand only, not on all parlors running in the Genesis network
• Self-exclude or cool off for a specific period; until the set time expires, a punter is not able to reopen the account and request withdrawals

Finally, there are links to multiple counseling organizations such as GamCare, Gambling Therapy, and Gamblers Anonymous. Like on any other betting venue, underage gambling is strictly prohibited.

Licensing

Vegasoo Casino is closed. It was run by Genesis Global Limited under a Malta Gaming Authority licence. Genesis Global told staff it was insolvent in December 2022, the MGA suspended its licence in January 2023 and cancelled it on 11 January 2024. In January 2022 the UK Gambling Commission fined Genesis Global £3.8m for social responsibility and anti-money laundering failures.

Regarding the data protection…

…players can be at ease, as all the necessary steps are taken, ensuring safe data transfer. The website utilizes HTTPS, along with TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher).

As for the data retention, the Terms state that personal information is usually held up to 7 years post account closure. In case of self-exclusion or specific procedures related to responsible gambling, data can be kept indefinitely.

It’s important to stress out that…

Conclusion

Being a brand that stands out in this extremely competitive environment is quite a challenging task, but Vegasoo Casino seems to have succeeded in it. Before making a final decision, let’s briefly recap all the impressions.

When it comes to games selection, there’s no doubt that the operator’s offering is a noteworthy one. Thanks to so many strategic partnerships with a plethora of A-class content providers, there’s something for both casual players and those with polished gaming skills.

In terms of additional incentives…

… there’s the Loyalty club which brings lots of rewarding opportunities designed to level up player experience. Let’s not forget to mention a fine collection of promotional offers, with the introductory package being the most valuable one.

On top of that, customer support can be reached out via numerous channels, so no question will be left unanswered. Those who need assistance in managing their gambling habits have a whole spectrum of tools at their disposal. Plus, a great selection of banking options is available, allowing punters to choose between a multiverse of deposit and withdrawal methods.

Regarding the minuses, the only thing that truly bothers are those processing fees as well as the lengthy list of countries that are restricted from claiming bonuses.

Altogether, Vegasoo Casino has all it takes to be listed as a top-class gaming destination for even the most demanding players. It is designed to fit the needs of users from Canada, New Zealand, and India, but other parts of the world as well.

After all, it belongs to the network which has been part of the industry for quite a while, with many renowned online casinos and satisfied consumers all over the globe. If this dragon-inspired facility follows the same formula, there’s no reason why it shouldn’t become a must-visit venue.

Gamble responsibly!

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Restricted countries