About this review
Ana (Anchi) and our shared in-house network team aim to refresh casino facts, operator terms, withdrawal information and licence evidence by each month’s end. LCB forum members also share withdrawal tests.
Month-end is a target, not a completed check. See documented evidence below. We may earn commission from affiliate links.

Video review
Casino screenshots
Lucky Red Casino was once among the most reputable online venues in the gaming industry. These guys were known for their outstanding track record and a fine selection of games, graced by unmatched reliability, security, and quality. They were one of the few venues that gladly accepted players from the US, and they were known far and wide for being quite generous when it comes to promotional offers.
In short, they stood out from the crowd, providing an overall superior gaming experience, but…
…all of that changed in November 2016.
The business was started by three Ferster brothers, and two of those were silent partners, but that didn’t stop them from pushing the third brother out. They were battling over the ownership and income distribution.
This was the official start of poor business practices, as Lucky Red Casino got affiliated with the infamous CWC (Club World Casino) Group. In case you didn’t know, the group consists of a few betting venues all gone rogue.
We no longer recommend playing at this casino, since it is known for blocking users for no apparent reason, denying hefty payouts, and other fraudulent activities. It’s no wonder, considering the fact that the new management prefers to be affiliated with another rogue operation – AffPower.
Anyway, the site has been in the business since 2004 and it is a Real Time Gaming (RTG)-powered casino. You can choose between creating a Real Money Account and “Play for Fun” account. Once you complete the registration, you will have access to the great selection of games 24/7. You can play the games in your browser but you have to be informed that the downloadable version offers a greater variety of games.
Powered by Real Time Gaming
The sole provider of gaming software here is Real Time Gaming, a household name in the industry. The games the studio develops may not be too numerous, but they are very polished and are probably the top performers in terms of reliability and security. The visuals and sounds are also up to par, to say the least. The industry keenly awaits more of RTG’s production!
When you load the website, it becomes clear that it is professionally presented and the available games feature impressive graphics and second to none sound effects.
Although the games variety in the downloadable version is greater, you can also opt for the instant play flash version. You are provided with a good chance to find a game that meets your requirements as far as the theme and the bankroll are concerned.
Being a member also means you will be given access to the RTG network’s progressive jackpot pool that enables you to get overwhelming awards.
Games
The sole provider of gaming software here is Real Time Gaming, a household name in the industry. The games the studio develops may not be too numerous, but they are very polished and are probably the top performers in terms of reliability and security. The visuals and sounds are also up to par, to say the least.
When you load the website, it becomes clear that it is professionally presented and the available games feature impressive graphics and second to none sound effects.
Although the games variety in the downloadable version is greater, you can also opt for the instant play flash version. You are provided with a good chance to find a game that meets your requirements as far as the theme and the bankroll are concerned.
Being a member also means you will be given access to the RTG network’s progressive jackpot pool that enables you to get overwhelming awards.
Let’s now check some of the hottest games they have to offer, shall we?
Slots
Players will find this venue features a moderate variety of online slots, sporting the limited titles that RTG has put out. Though there could be more, the ones available do cover most people’s style and desires. The games are very polished, user-friendly and can provide quality entertainment for hours on end. Though somewhat repetitive in visuals and interface, the games ease new players into the slots landscape.
If you have played a RTG-developed slot game before, you should be quite familiar with the great graphics and sounds, not to mention the decent variety of classic and modern slots you will have access to. Depending on the size of your bankroll as well as your personal preferences, you can try to win a modest award by wagering a few coins at slots featuring fixed jackpots. However, the RTG’s network of progressive jackpots guarantees both fantastic payouts and a lot of fun.
All RTG-powered games are developed with the aim of being as realistic as possible. The list includes 5 Wishes, 777, Achilles, Bank On It, Caesar’s Empire, Derby Dollars, Eagle Shadow Fist, Fame And Fortune, Gemtopia, Hairway To Heaven, I, Zombie, Jackpot Cleopatra’s Gold, King Of Swing, Lion’s Lair, Magic Mushroom, Naughty Or Nice III, Ocean Dreams, Panda Magic, Rain Dance, Samba Sunset, Tally Ho, Vegas Lux, Warlock’s Spell, Year Of Fortune, Zhanshi, and so many more.
Table Games
Table games section offers a decent number of the most widespread table games and their variations – roulette, baccarat, blackjack, poker are among the available options. Caribbean Stud and Caribbean Hold’em are two of the most frequently played games along with Let’em Ride and European Blackjack.
This online casino doesn’t offer a stunning number of card or table games to its users, but it definitely compensates with high-quality visuals and robust performance. The modest Blackjack and Baccarat variety could hardly keep fans of the games at bay, while the exquisite presentation and rock-solid execution prop up the good marks. The roulette
Face Up 21, Pai Gow Poker, Perfect Pairs, Pontoon, Match Play 21 are among the other suggestions.
Video Poker
Fans of video poker will also be delighted by the available video poker games including Deuces Wild, Jacks or Better, All American, Aces and Eights, Sevens Wild, Loose Deuces.
Each of the aforementioned variations has its unique feature that might be considered appealing by both frugal players and those who would like to bet a larger amount and receive fantastic payouts.
Jacks or better is known for offering some of the best payout percentages an avid video poker fan might be looking for. Actually, Jacks or Better is a game popular among newbies and regular players alike. It is similar to All American, but the difference is that All American has the so-called double or nothing feature that further enhances your gambling experience.
Aces and Eights, Deuces Wild and Bonus Deuces Wild are the other most popular video poker variations, followed by Loose Deuces and Sevens Wild.
| Logo | Name | Software | Play |
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| Loose Deuces Video Poker | Real Time Gaming |
Supported Devices
As soon as you create your account, you will be fascinated by the games you can access 24/7. However, the casino has recently made it possible to indulge in your favorite slots and table games from any location.
The mobile version of the site is extremely user-friendly and gives you the chance to engage in your favorite game via your tablet or smartphone. You might not be able to find as great a variety of games as the downloadable version features but the available ones are definitely worthy of checking out.
Load the casino website via your mobile device now and enjoy Builder Beaver, Enchanted Garden, Caesar’s Empire, Gold beard, Aztec’s Millions, Coyote Cash or any other game from the lobby. There is no need to create yet another account, you can just log in by using the username and password you enter for logging into your regular casino account.
We’ve come to the best part of this article – the Bonuses and Promotions review.
The casino offers its newcomers a very, very generous Welcome Pack for first deposits. The casino also has comp points and refer-a-friend bonuses, while the best part is the daily bonus system. Each weekday and the weekend offer a different bonus to players.
In order to become eligible to receive any of these bonuses, you have to comply with the requirements set by the operator.
There is no VIP club or any other incentive to reward the most loyal customers.
Which Payment Methods Do They Accept?
We all love seeing a live casino that accepts many different payment methods, and that includes players from the US. It isn’t an easy task to offer many options and still comply with all the rules and regulations in different countries, but these guys seem to handle such tasks with grace and ease.
The range of deposit methods includes VISA, MasterCard, Bitcoin, EcoPayz, Neteller, and Skrill. Whichever method you choose, keep in mind that the minimum amount is $35. The max deposit you can place is capped at $1K, while cryptocurrency aficionados can multiply that amount ten times.
When it comes to collecting your hard earned cash, you can rely on bank transfers, courier cheques, Bitcoin, EcoPayz, Skrill, Neteller, and wire transfers.
A requirement is that you provide identity verification before a withdrawal is processed. You have to fill in the verification form and send it to the customer support team along with your address, a copy of your ID and proof that the credit card you used for funding your account is actually yours.
Review the current privacy notice before providing personal or payment information. Such data may be processed by payment providers or other authorised recipients; confidentiality is not a promise of zero sharing.
All Accepted Methods
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Customer Support
Customer support is very important, especially when they are able to work around the clock. Once these guys were known for exceptional customer service, especially due to the fact that they offer many different ways of reaching out to the staff, but once the management changed hands, it all went downhill…
We’ve heard numerous reports of rude customer service agents, deliberately not helping players out, sabotaging their efforts to claim what’s rightfully theirs, and so on.
You can still try to get in touch with the support team via live chat, email, phone or post. They claim that you will get an answer within 24 hours and your issue will be promptly resolved, but in the light of these relatively recent changes, we can only suggest that you arm yourself with patience.
Another great issue over here is that the operator does not support a variety of languages. To be more precise, it supports English only, so if you’re calling from non-English speaking regions, you’d better get yourself a translator.
Licensing
Lucky Red Casino is part of the Club World Casinos group. According to its website footer, it is licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202409030-FI2, and review site Casino.Guru names Apex Dynamics Ltd. as the operator. We could not confirm the licence on a public Anjouan register. In March 2025 the Michigan Gaming Control Board sent Lucky Red Casino and Club World Casinos cease-and-desist letters for offering online gambling in Michigan without a licence.
If you reside in France or the UK, Lucky Red is probably not among the best options for you. You might be allowed to create an account and play the available games but you will not be eligible to receive any bonuses, which is a huge bummer.
Full list of restricted countries:
Albania, Alderney, Andorra, Aruba, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom









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You're welcome bonus does work I never won from it so I didn't really get to cash out until I made my first deposit the kyc was very fast it was verified the same day we'll draw funds was super fast I believe it was the same day as well they don't give out bonuses that often not without deposit customer support is very very helpful and super fast at responding
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I am not a fan of this casino. Deposit offers are plenty but KYC process is a terribly long and time wasting exercise. Live support is terrible and they usually find anywhere excuse not to pay you your winnings. Definitely wouldn't recommend this casino.
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Well, if your endorsing this dump the you haven't played there long because if your lucky enough to win enough to withdraw something they'll punish you afterwards by never letting you win enough for another one.
I'd say they're blacklisted for a good reason and only make their money on degenerates who keep coming back for more disappointment. Save your money or give it to charity, anything is better then giving it to this dump.
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I think not so bad because I played in this casino about customer support which was too cooperative. May be now new management policies are not according to player's mind that's why some are against the casino. The minimum deposit in this is somewhat high $35.
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This casino gets major props from me for being one of the few RTG/SpinLogic casinos out there that actually allows a player to use a deposit bonus coupon that allows a player to play both slots AND table games!!!! Winnings requested to be paid out via Bitcoin can expect payments within 72 business day hours. (Sometimes sooner, but definitely not instant and more than 24 hours minimum).
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Highly recommend. Deposit and withdraw are simple and customer service is top notch
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This casino sucks really bad that’s why they got blacklisted laugh out loud don’t casino
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Gotta love that laggggggggg these people will rip you a new one. Runaway!!!!!!!!
I mean it runnnnnnn!!!!
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This casino is pretty standard, nothing special in my opinion. It has the same games most other sites have but it's still an option if you are interested in playing for entertainment. Go to the site and check it out.
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3 Stars: The customer support at this casino is unresponsive and unhelpful. The game selection is limited, and the payouts are unreliable. I would not recommend this casino.
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Lucky red casino was okay to play but my withdraw literally took 7 months to process. I came up with every reason in the book not to process it and then finally after about seven months and no more excuses they processed it I won’t be playing there again
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They are good and are very great at heling with your needs but it's so high, the minimum deposit, I like10.
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Please I will like to know the name of any Lucky Red Casino game where I can be playing my online numbers game.
I always like to forcast number to play my game and I will be glad to know if Lucky Red Casino has number games for me to try my luck.
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The minimum deposit is a little high ($35) for me, but they accept Amex, which most is my jurisdiction do not. So I went for it. Played Blackjack and it seemed pretty fair. Switched to slots and was still up a bit. Enjoyed myself. I wish they had more bonuses though. Maybe some free spins or something.
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lucky casino is a great casino. they have a good layout and there bonuses are easy to understand. there customer service is really good. it seems like they have like ten workers instead of just one person trying to answers everyones questions.ive deposited a few times with no luck but ive won at other casinos so its just variance, good casino i feel lucky.
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In one occasion I played with the free welcome chip and I played for a 500% bonus I won 100 USD and they never wanted to play me since they say that the promotion was not for me but they contradicted themselves because they first told me yes and then no It is a pity that now they are a group that is on the black list I could never recover my deposit.
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Lucky red is advertised all over late night TV and they are a very big casino. You can always tell a big casino as they have a phone number, not just live chat and Email. High quality site were everything works well. Good games, good service and a good amount of wins.
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Lucky Red Casino seems to have gone down the wrong road IMO. Last time I played here the customer service rep I had was rude and ineffective in helping me with my issue.
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Yeah my free chip didn't last long at all which is a bummer because if they don't play alittle with you on free chips , imagine playing for real
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Played here and made several deposits years ago. My account was verified and in good standing. I played for months, depositing without a single payout request. I stopped depositing and found other places to play and actually win. I returned several months later to play with a free chip that they sent via email. I played with it and won $400 after meeting the playthrough. I was elated to say the least :) :) Upon requesting my withdrawal I was informed that my account had been inactive for over 90 days and I would be required to make another deposit and send in documentation again. I did and contacted support the next day. They told me it was still processing. 3 days went by and I contacted them each day and it was the same answer every time. Of course after a week of this, the gambler inside was getting pissed and bored...lol. I ended up reversing my payout and playing blackjack. We all know what happens then :(
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I got from this casino 25 dollars for my birthday ! I was lucky and i wagered the bonus and i win 75 dollars ! After this the casino deducted the 25 dollars that gave me and i win in total 50 dollars ! I was able to withdraw with ecopayz and the withdrawal was easy and fast ! The only thing that missing at this site is that does not have neteller and skrill methods
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I do not know about all this rogue stuff and such but I have never had any problems with this casino. Sounds like someone is mad because they lost.lol
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Like the advice of the site, I could have told you, these people are crooked from head to toe. Some times I may call them from the waist up or waist down and this would be some place which won't let you cash out bonus but who also dont explain, and who still keeps sending chips for freebies to lure you back. I played some real money, and can tell you, not only did it seem rigged before I bailed, but once or twice I came and tried to make a free chip bonus, and every since then I have steered as far away as I could, I wouldn't even recommend inviting more trouble then they are worth into your home, don't even treat them like a bad a bad first date. You could certainly find out for yourself, or realize that when some of these casinos are advised to keep away from its because its true. Now, I know the next thing I am about to say, I think $1000 may give me enough reason to earn way more than IU bargained for. But when you let criminals when the morality of a rapist first appears, usually on your first date. Please do yourself a favor, when you think you see something questionable, or curious, this is when you say goodbye, and if you chose to do that first and formost only to these guys, but by doing so will avoid the danger from when they invite you over again and again. And some times, there are plenty of other places with the same games and more, and other times, you might be a confused party by their sort of cheesy design, but then you sign up and start playing - and if this were to happen then I know my review could save you. But hopefully this say something, not about being cheated and then to feel cheated, but rather, how I hate to be cheated by aggressively thieving casinos, trying to steal directly from you wallet and bank. Hopefully you know what I am talking about, blacklist worthy casinos, and I am sure every here - we should easily be able to tell the difference, and hopefully, with all the good reviews I read, I knew that this one was one I needed to make a priority. I in addition to the above, have had two friends, both with small wins who did not get paid. So if any of this information helps. Your welcome. And now looking and seeing people with positive things to say, and now I am starting to feel even more scared. But the nice thing about a review, is it's just the only thing I know, based upon the experience I had, and my friends stories, so some of them are stories, but mine is not, so always question with caution, but to know you have 100 other sites you should be playing on and could miss this one altogether, and I believe what I am providing is pretty sound advice.
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Even though they have changed hands, I still have been playing and have never had a bad experience with them as far as customer service or cashier services. They have always paid me according to their terms and when I contacted them for anything they have always been forthcoming and honest in their answers. They tend to be a bit tight at times but that's not unusual for online establishments. I will rate them with a 5 until they give me a reason to downgrade them. Good Luck to all who deposit there!
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Deposited at this casino before but wasn't able to cash out. Haven't deposited there recently but thinking about it.
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Improved experience at Lucky Red. Close to winning a jackpot a few times which makes it seem possible. I don't play slots much but here it's the first game I want to play when logging in. Exceptional casino online.
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i really like this casino ! i win 2 times one time 75 dollars and one time 65 euros ! The only bad at this casino is that it has only ecopayz payment method and not skrill or neteller !
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I like the layout of this casino and got bonus offer very interesting but I prefer no bonus by making deposit
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Standard RTG casino as far as games, really friendly and helpful customer service...I was able to cash out from a free chip and received my winnings pretty quickly and with no issues. I just wish the withdrawal limits were lower and that I could deposit with Upaycard, then I would definitely give a 5/5 rating!
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I like the fact that the customer service is indeed awesome
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My good friends are playing in this casino . told me it is really good , no problems with payments.
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I deposited here a couple of times but I think I just got over the same RTG casino games. This was a couple of years ago mind you so I am sure they have added new games & hopefully more bonuses. But chat was always available and games did play very well on both desktop and mobile.
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I like the fact that the customer service is indeed awesome! They are so accommodating and was able to answer all the questions I have in mind. They was able to reconsider me as a brand new player despite the fact that I used different account which is against their policy. They assisted me patiently and deleted other accounts and made a brand new account. I promised them though that I will be serious this time and will follow every policy this time. Thank you and more power!
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same like other rtg. didnt having any withdraw on this, dont know how fast it process
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I like the way this casino looks and the feel of it. There are numerous similar ones... But support is great and responsive and overall this casino puts me at ease.
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Lucky Red has a great welcome bonuses, that's what attracted me to register with them. If you opt for this casino, make a larger deposit and the experience is complete. This is one of the casinos, which have no fear to make a deposit over $ 100. Trust is the maximum, and the pleasure of playing with them is complete.
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Lucky Red offers a different set of games than most of the other online casinos out there. So if you're looking for something different, try this place. I haven't made a withdrawal here and I also haven't heard anything about how they treat them, but, on the other hand, I have never heard anything negative about them in any regard including this subject. Good luck out there players!
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My user name at LuckyRed Casino is Meera007 and I have been a member at LuckyRed casino for about two years and I have successfully cashed out and Deposited very easily. I enjoy playing there and hope to play more in the future and continue to build this great success one day!!! LOL They are a very fair casino and they do what they say they will, which is what I worry about, and that's someone's word!!!
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Struggled initially to redeem the LCB exclusive bonus. Had to keep re-entering personals but in the end they gave me the LCB $50 bonus. From what I've experienced so far, this casino gets my 'thumbs up'. Awesome RTG.
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mediocre casino that holds deposits for a long time prior to being able to cash out.
I love there game selection as I find it to be one of the best. Staff is friendly and loads of deposit options. All around decent-good casino for everyday action.
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I really liked this casino until it came time to cash out :( albeit it was MY fault,so I didn't read the "fine print" LOL. BUT THEY ARE A FAIR CASINO! So.. with that said they def are a try me site! They have a HUGE selection of games,friendly staff and seem to be "ok" with free chips but are PICKY about bonuses: YOU MUST keep up with your roll! :) Give em a shot! I would give them a 5.
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24 hour customer support available which makes it nice . Great bonuses.
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Easy to deposit, good games. Live Help was good.
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ive had nothing but positive experiences from lucky red. no problem redeeming bonuses
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Great casino! Although very rigid with their T & C, but it's very good to play here !!!
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This one has all the expected video slots and video pokers you would want. I played here for a while in recent years and enjoyed the seamless quality play. I never lost connections because of their site. The features and bonuses of the slots are fair and often. The poker plays close to the land-based casinos do. I trust them and they are credible.
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I play here all the time and have withdrawn as well so that is always a good thing as i know im not just putting money in with no hopes of winning. I wish they had more free chips available but the LCB cash back they offer is pretty great. I can deposit the minimum and usually play for some time unlike some other casinos where all my money is somehow lost within minutes.
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pretty ok for a realtime gaming casino. but i think its depend on the taste of the costumer. i would prefer a netent ormicrogaming casino for sure!
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I personally enjoyed Lucky Red very much.
Being a part of playtech network Lucky Red provides you with lots of different games.
For me most important here are slot games and those jackpot ones, but others are even better starting from 9-15 lines , my favourite section is 25 lines games and extra bonus games like Keno Experiment.
I dont enjoy 1st deposit bonuses at all because it all has to be wagered much however here it's not that big amount like 30-35 times your deposit and bonus.
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I like this casino it is very well put together. It's slightly different than its sister casinos considering the way the games are organized. basically what I'm trying to say is that I thoroughly enjoy the way the user interface appeals to the eye, other than that I've had very good luck winning at the casino thanks to the no deposit code I received from none other than latestCasinobonuses.com. I would definitely recommend using the no deposit code from here, and I've had great success depositing on this casino site as well. unfortunately, I haven't been able to hold onto the funds long enough to withdraw yet, but when I do I'll let you all know how the transaction goes.
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i thought it was ok. i could take it or leave it either way. i wont b back i dont think.
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I love playing at Lucky Red. I cashed out a NDB not too long ago for $100 not including the $30 fee. I of course had to make a real deposit before the accepted any withdrawal. I'm glad there are no deposit bonuses because I would never take a chance on any online casino before playing it with free money first. This one is legit though and recommend it highly. Gaming seems fair. I mostly play video poker and the hand payouts are the same as land-based machines. Occassionly I'll play keno or slots and they hit fairly well too. You won't be unhappy playing at Lucky Red Casino.
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This casino is so fun!!I ended up depositing and I kept playing on it for at lease a few hours!I could have cashed out but I just had to keep going.I am still trying to win some major Christmas doe!!
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This casino is a member of the Club World Casino group that is apparently not patronized via popularity or being not promoted very much. It is, in my opinion, no different than any of the others in the group, and play and payouts are just of equal chance for a player to get, as any other of the casino group.
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i agree that the 35$ min. is a little high. i like the 20$ as it gives me a chance to spread my money out a little more and try others.. overall i liked it. i made 3 deposits in a row. my mistake but i just read that when you deposit at least 200$ and lose , you can get 75$ cashback. i'll try for that soon.
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Really cool casino ! I win75 dollars from free chip !! Nice casino !
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its pretty awesome aside from the 35.00 minimum deposit..they should really lower it to like 20.00 as should all casinos how do you know you really like it at full effect if you cant atleast deposit it a little to try it
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Had lots of fun would recommend it to all who lulove to play online. You have to try and see it for yourself you won't regret it at all
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I was just wondering what the customer service is like...I would like to deposit here but am leery of the reviews written here.Some people say positive things and others are writing dislikes.I will deposit and try.Don't like the fact that you have to deposit $35,but I'm willing to do so:)
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Good customer service.
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enjoyed playing the games, live help was curtious however it seemed like it took them forever to respond
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the only issue I had was with live chat, it took awhile for them to respond
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I've played here and I really like it alot.
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lnteresting place to visit and play. Of all the casinos that l've played at, this is one of the few that ask for information on you, along with proof of verification beforehand. Many of the others that l've been to prior, they only ask, when one is wishing to withdraw. l personally found no issues here. Enjoy, to all that may join here!
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in this casino it is really extremely problematic to take away the money. I don't advise there to play. They have just spoiled my nerves
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I must say I’m a bit surprised by the above average ratings this casino has been given, as it very much seems to be just average, for a Real Time Gaming based casino. In truth, if one uses the casino’s player bonus offerings as one of the parameters, it really should have a slightly lower rating than many of the others. This casino, part of the Club World Casino group, offers very few bonuses with the deposit bonuses coming with very low matching percentages.
I can't speak to the casino’s' trustworthiness regarding withdrawals as I have yet to be in a position to request one. However, I have had a similar experience to those mentioned by several others when, without warning, the casino blocked deposits from being made to my account and gave, as the only reason, that "My name has been associated with credit card chargebacks". After many conversations of my explaining I have never disputed a single charge with my credit cards and was repeatedly assured that the issue would be cleared up, the block still remains in effect. Not surprisingly the block occurred just at the point when I had built up a fairly large balance in my account and I was about to request a payout. They tell me they will happily honor the payout as soon as the block is cleared. But, of course, no one can say when that will be. So maybe I can speak to the casino’s trustworthiness after all.
Setting that aside, this is a pretty standard RTG site, with all the same games as any other. So, if you enjoy the RTG games, this site is as good as any.
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I was all excited about this casino and the casino group as a whole when I first joined, mostly just because it is so damn difficult to find sites that are even just decent and trustworthy as a US player. As someone before me had mentioned, there are hardly any bonuses for depositing players, which can be extremely frustrating, but I was just happy to find one that had reports of being trustworthy that I was able to deposit at with little to no trouble.
Then out of nowhere, several months after having joined the casinos in the group and after tens of thousands of dollars in deposits without so much as one withdrawal, my accounts were suddenly locked. Nobody ever gave me any answe less vague than "our security department closed your account for being associated with a player that had a charge back at another site". After much investigation I was able to learn from the credit card processor eventually that what they were referring to was when my girlfriend (who lives at a totally different address and has her own account) had once had her bank charge back a deposit at a totally different site when they discovered that it was a gaming site. This happens sometimes in the US and it is not due to the player whatsoever. My girlfriend offered to repay for the chargeback in any method they would like, as she had not requested the chargeback whatsoever. They shut down her account and she never received a large payout that she was due at the time, and for some reason we have both had problems at many places as a result. How on earth I became involved in the mess is still beyond me, and this casino group has never even had any further communication with either of us.
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Barely any bonuses for depositors. Minimum deposit is $35 for US players which is pretty high considering there is nothing out of the ordinary about this site in comparison to other RTG casinos.
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Lucky red is one of the best and reputable USA casinos out there!
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wasnt to happy with this casino. after making at least two deposits, i couldnt seem to get no deposit bonus after both deposits. always some excuse. i know they have a decent/good rep. but i just get so upset after depositing and not being able to redeem a ndeposit code.
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Good casino to play at ,I haven't won a lot but enough to play for awhile and had fun.
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Barely any bonuses for depositors. Minimum deposit is $35 for US players which is pretty high considering there is npthkng out of the ordinary about this site in comparison to other RTG casinos. I have had better luck other place. Support is super helpful though and a contsct phone number is so much more convenient.
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Players from lithuania can't redeem the bonus ( country restriction ) : (
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Lucky Red Casino is probably one of the best US approved casinos online. Customer Service along with their VIP Rewards towards customers are excellent. Bonuses are great. Vip status is great. and the more your play the more rewards you earns. I recommend this casino to anyone who's anyone.
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I have never played at this casino before.Are there any great match bonuses?I would like to try here but always Leary of depositing at newer(To me they are:)gaming sites.Is the customer service any good?Alot of small freebies?I would very much appreciate any responses:)Thanks
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went to play at Lucky red, really like this casino. The minimum deposit is $35 and I used $45 because I knew there would be some additional exchange, because the Lucky Red uses USA denomination and I am in CAD. But $45 didn't even cover it. That's when I decided I would have to play somewhere else. Too bad, because this casino is one of the best in terms of customer service and good quality software.
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hi so this casino is not to bad i must say you get a really good variety of bonuses and free no deposit bonuses. i only started here a while ago and i am already pleased with what its has to offer. It is not as good of a casino as some other casino i know and that i am playing on but it looks premising, maybe if you become a loyalty player and get more bonuses it can definitely be a good place to play and make a couple of dollars. I will definitely say play this casino you will not be wasting your time you will be busy for quite a while. But in my opinion its basically strait forward as is most of the casinos not much difference between the lot of same software casino so you will at least know what to look for in promotions and what bonus to take when is best so there is a plus one.
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great games but ive never won anything signifigant
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i have never gotten lucky at lucky red! all the other casinos in the club world group- high noon, club world itself, manhattan slots, and even buzzluck have all managed to have some payouts float my way.... but somehow never lucky red their staff, support and cashiers both, are beyond phenomenal and go above and beyond all expectations making this a premier group of casinos to play at... i dont know why i dont get lucky at lucky red... maybe it's not my color :)
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Lucky Red is part of the Club World group casinos, which I thgink are the only good group of RTG casinos. I play in Manhattan's and in Aladdin's gold casinos and have withdrawed some money from here :) Lucky Red is the only club world that I can't play because when I open the site it shows a message that the site is blocked by my provder. I asked in the chat for some mirror link that I can open as I really want to play here but they have no mirror links :(
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Incredibly difficult time withdrawing money ($400) Over 5 days of sending on verification papers, they're clearly stalling. It's too bad, as their graphics are decent and the games are fair, I hit a royal flush and 4 deuces.
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this is one of the first casino sites I played at . they offered online play without downloading so great for me . awesome games and bonuses are nice ! I recommend this site to not just newbies but to all slot players . good luck players !
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Oh, it is great that new players can get the $50 free chips upon registration from LCB. Lucky Red is great in terms of Welcome Bonus for Slots $400 up to $100 with the wagering requirement 30 x(Deposit + Bonus). The max withdrawal of Lucky Red (Club World Casinos) is $5000 per installment without any max withdrawal limit per any period. This is a good bonus for players, I wish that I could get it again :) Good Luck !!!
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Another RTG casino which I registered with a few months ago. To be frank, I really like this casino and the way it looks. It's extremely eye catching and this is what initially drew me to play at this casino. I really hate the software they use and I find it very boring iritating and suspicious. These slots are strange and only pay out at particular times. And if you playing a slot and not winning then get off don't bother and rather log on a bit later. As far as the casino I really like it despite the software. I like their offers and their promotions and support is kind and helpful. I am happy to keep playing here but to be honest only when I'm bored as I dislike these slots. The casino should look at lessening the wagering as it is a bit too high and impossible.
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part of Clubworld RTG casino group. They paid me in 3 days to neteller after verifications, deposited 60€ + bonus and cahsed out 370€ . Verification took too long...They asked me agian and again for new pictures of my ID because they say they cant read it, but i took the pictures with iphone and everything was clear... maybe they wanted me to loose the money... Well, in the end they paid to neteller after 3 days so they do pay!
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One of the few Real Time Gaming casinos out there that dont force upon a headache with ridiculous KYC requests, i managed to verify myself at this casino and it happened over 3 days which i consider pritty good for a RTG casino as my previous experiences have been beyond painful, support is available is 24/7 and are very friendly and understand the bonuses and explain wagering ect very well, the casino has a mobile, desktop and download version of the casino to suit every players playing style and in my experience they all ran very well, I no longer really play at RTG casinos but this one is in the 5 I would play at
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my first withdraw here came off of a no dep bonus back in 2012. cleared wager but didnt want to do the whole verification back then (with physical form you had to send ) 2,5 years later i saw it was still on my account. max withdrawable amount 200$. i got verified, deposited 20 euro and about 4 days later i received the money. that was pretty cool. i dont play that often but now im writing this i know i will play again. this is one of the very few respectable and accredited RTG casinos, so if you are from the US or like myself , like the software, this is a good place to play.
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I opened account here only because no deposit bonus, I didn't have money and I wanted to gamble a little and I took their no deposit coupon 50 dollars. They have nice selection of slots, they offers RTG games and if you love their games you will love this casino too, I like their slots, special Aztecs treasure and I could play this game all day. Beside nice games I think that this is one serious casino, very reliable and I didn't have any problems with this casino so far.
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In my opiniom, of you like rtg slots, you have to play them on lucky red casino!! The support is really nice and efficent, they give you bonus on quite every deposit, they accept every kind of deposit method but they have now increased the min deposit to 35$. You have tp send your documents only for the forst cashoit and after tnat you are verified in every casino of themclub worlds group, cahouts are processed quickly and you will receive your money in less than 24 hours woth ewallets.
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Enjoyable games. Superb customer service. Fast, easy pay outs. I really like this place! Even though I have been unlucky lately, I still really like this place. If you haven't made an account here you should. I recommend it. I had no issues here. There is a nice variety of deposit and withdrawal options as well. Have fun!
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after few days of opneing my account here they closed down my account, i contacted their support they said its management decision , they didnt tell any reason, same way grand parker and classy coin closed my account mabe because i didnt depsoit at any of their groups casino for long time, so i thought mabe that was the reason, but for this casino i couldnt under stand why they closed my account.
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In real i am not RTG software fan, but when i had time with them, support was excellent, i got bonus very fast, but... no lucky at all. Made one time deposit, so i am getting promotions till today. So if you fan of RTG, i suggest you go with them :)
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very generous comps to vips can be found here, and excellect club world group of casinos customer support. they have great rtp, and you often can play a long time there off smaller deposits. their video poker is awesome, double-up fiends will be very happy with the play. prompt next day payouts for most major methods possible in that time to process.
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In Lucky Red I've played many times but only with free offers and they are very generous with them each time a new game releases or there are holidays, Lucky Red, part of Club World casinos group, gives free chips. I like the look of casino, but I am not sure about their trustworthy just because I've had problems with Club World group casinos. Other than that, they are a decent RTG casino.
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I love this casino. At one time it was the only casino I was depositing at because I was having such luck on their machines. Customer support is great like always. They use to give me a free chip at least once a month which I found very generous, the amount usually depended on how much I had deposited that previous month. I would highly recommend this casino as being in the top ten of casinos that I deposit at.
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In my humble opinion this is definitelly one of the best RealTimeGaming ran casinos. Speedy withdrawals and great customer support are what makes them top notch. Highly recommended
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Ive deposited here a bunch of times and have to say that although ive never been able to cash out my winnings, i have always had fun and enjoyed the live chat employees that work here soo much. Becky is the best! Im not offered as many free loyalty bonuses here as i am at their sister site "Club World Casinos". I always have fun and my slot money seems to last me quite a while for play here.
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I have played at this casino and I find that the customer service is excellent! They offer a Players Loyalty free chip based on your deposits if you don't win and the terms are quite reasonable (2X play through with a 10X max cash out) I cashed out with casino before and with the Club World Group and have never had any issues.
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I won on the free chip & they paid. Again, quite strict about documentation but it's worth it & they pay. .Their casino runs better than a lot of others of this type & their customer service is exemplary.
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Hello, I have deposited lots at Lucky Red, for about the last 2 years,and the payout has slowly dropped to a level where it is foolish for me to deposit my money at all, entirely my fault for depositing and giving them a chance,obviously things have changed,as I have consistently noticed it, My deposits used to last days, and I had fun,and made 400$ withdrawals on small deposits, and now deposits fly away in less then half an hour! on small bets, not fun, I do not care about how awesome Club Worlds reputation is, if the payouts are nailed down, and the bonuses are just pathetic,in my opinion, thank you
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Very high praise for this casino and its entire Club World group. Never had a bad experience yet and they have a very helpful forum representative. The payouts I had were very fast paid and processed, the fee was very minimal ($9) and the customer support is friendly and courteous. I would say they are one of the top casinos for a US player given their good reputation. You can't go wrong playing at a club world casino. One of the few places I'll only play at online from the USA.
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I think that is impossible to cashout winnings from no deposit bonus at all real time gaming casinos. I play on few and always had problem with something. And here at this casino I also had a problem. I Played and met wagering requirements and after that they didn't approve my documents and told me that also I had some problems with my IP. and of course they didn't return me my deposit...
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I played here with the $50 NDB and had a good time, that is a pretty hefty bonus to be given to play here, however even though I played smartly I never won, too bad, I read some of people cashed out over $200, lucky! I would recommend this casino because of the $50 NDB, and it has been around a long time, people win, I hear, it has the regular RTG games, I think it has club world slot though as well which I love to play, def check that slot out it is flashy and I love the game, Gloriabe
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It is great casino of one of the best casino groups on the web. Lucky Red was the first casino i cashed out no deposit bonus from. I used 50$ no deposit, wagered it, made minimum deposit of 20$ and withdraw 270$. Then i wagered similar 50$ bonus at Club USA (it is the same Club World Casinos Group), deposited 20$ and also cashed out 270$. If you like RTG software, CWC group (Club USA, Manhattan slots, All Slots, High Noon, Buzzluck and Lucky Red) is the best place for you to play!
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A lot of people like this casino from CWC group. I really did not like the casino all that well. It is ok i guess but not some where i will run to play at or try for VIP.
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I see that others like this casino which is great to know and that you do get paid, something to think about on my next time to deposit into a Casino, I do feel that I may be lucky here but will have to deposit to see what happens, thanks for all the comments everyone, Gloriabe
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Nice 400% match first deposit bonus ! Nice low wagering requirements! Nice withdrawal that came into my bank account! :)
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One or two years back, I decided to sign up an play at Lucky Red with an exclusive welcome free chip but (despite the casino's name) was not fortunate enough to win. RTG is admittedly not one of my preferred casino brands but, as this site is part of the renowned Club World Group, I think it is worth a try for those who like their games.
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This is a great RTG casino with friendly and helpful customer service reps. I would recommend this to anyone who likes to play the RTG software.
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Nice RTG casino..
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loved it
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Service is good and i can see that winning in lucky red is much more easier...
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Lucky red is one of the best real time gaming casino , and it is also part of CWC, which mean great service, great bonus, and nice speed of withdrawals.
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I've been trying lucky red several times and it's stable and very good rtg , they games running smooth and fast download, also from time to time they issue good no deposit codes but it's hardly possible to reedem more than 2 in a row , very good site
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i found out this casino..never have made biggers payment to a player..mybe if there anyone who had been get pay more than 10000 here???pls tell me
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I have played $50 no-deposit bonus at Lucky Red and did play-through and got $250 of my winnings to my account after I sent all documents to verify account and made initial deposit of $20. Had no problems and payments was on time.
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Another great casino from the best RTG group - Club World Casinos. One simple verifiaction for all casinos in network, the fastest payouts for RTG in the market. Great bonus offers for all players - deposit bonuses and sometimes no deposit bonuses including free spins on new slots. The customer support always answers max after one day. I really enjoy spending my time playing in Lucky Red. 4,5/5
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Very nice casino with a lot of match bonuses and freechips when you are a regular depositor. Payouts are fast and the service is good. I have nothhing bad to say about this casino. 5 stars
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Lucky Red Casino is a brand of Club World Casinos, which has been operating from 2004.The online casino is a licensed and registered in Curacao.It is powered by software from Realtime Gaming. The software is available in the download version as well as the instant play version.For me this is the best rtg casino.
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Got $ 20 that I managed to win $ 268 in after many hours of play on div. slots .. Deposited the $ 20 because then I could take out the entire profit as support as I chatted with say .. Work in sending in ID Counting Bill and filling in a so-called. Intenet form which I faxed back .. Today they had removed $ 268 from my account because I had played one spinn at the roulette for.1$ I had not followed their rules they said .. So after all the work I could only Chas out my deposit $ 20 Holy s**t so amazingly stupid, so I have no words .. But I will not play there any more there is one thing thats for sure,,,
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Although this casino and the Club World Group was the best RTG group, i stopped playing here when they changed the loaylty rules and they also changed the rate at which you earn the points you can exchange for chips. So i do not play at this group anymore, but they was a good group in the past but not for me going forward :(
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I am, and always have been a fan of this online casino! Real Time Gaming operators have never really impressed me much, but Lucky Red Casino is the exception to the rule. From the moment you download the software and register a member account, you are struck with the simplicity and convenience of it all. The lobby has a distinctive, yet modern, French flair, and comprises well categorized games menus and navigation tools which are easy to use. The cashier offers a host of deposit and withdrawal options ranging from standard banking tools (debit & credit card) to e-wallet and pre-paid solutions such as Neteller and Moneybookers. Deposits are painless and withdrawals usually take place within one working day, which is positively fantastic! I must say however, that the language and currency options are rather limited and I can`t help feeling that Lucky Red is restricting it`s own membership potential by not catering to a wider global audience.Needless to say, Lucky Red is certainly a popular cyber casino destination, and this can be attributed to several things. Firstly, this casino offers some of the largest sign-up offers and bonus promotions, as well as various intermittent promotions to reward loyal members. They do provide a loyalty system, where more play means more pay, and all this is backed up by a truly professional and systematic support team that is available in live chat, via a toll free line and via e-mail. I enjoy the games on offer at Lucky Red Casino, and in total, they offer a portfolio of over 120, ranging from basic slots and video slots, to table games, specialty games and progressives. The animations and sound are superb, as are the feature rich, user-friendly interface graphics. These qualities, are however, somewhat diminished when playing in flash mode, but I`m pleased that this PC or MAC instant version is available to the players who prefer it.I am really impressed with Lucky Red Casino, particularly since I am generally dissuaded by Real Time Gaming operators. They have truly distinguished themselves through their client-centric approach and efficiency, and I would recommend this entity to all gamers, from beginners to high rollers alike.
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LUCKY RED is part of Club World Casino (CWC) group. I was lucky to win at this casino and " TRY " to withdraw 2300$ my withdraw was sitting there, I request to be made with Skrill / Moneybooker witch never any problem. At that day went I was expecting the withdraw to be process it stay into my withdraw for many day's, Support told me that the withdraw with Skrill / Moneybooker wasn't working at the moment witch I doubt, it's one of the fastest and more effective process we can get, but they simply denied it with there excuse. The money was there, and it hit me at a dangerous time of gambling I cancel the withdraw and play with it, want to piss them off trying to double my amount ( my Bad ) of course. I lose the amount within hrs I was so upset, so frustrating about the fact that they simply find a excuse to delay the withdraw leaving it into my account. From Club word group I find that Lucky red is not very honest and will find way to delay withdraw so that you will at time take some of it. I never had any problem with other casino in this group au contraire the wthdraw process was very fast we can feel that they care much more and only want to please you with your demand. Lucky red from me stool me 2300$ of honest winning and find tactic to avoid paying saying that Skrill/Moneybooker didn't work was pretty cheap knowing that this process is very very very effective, and there's no way that it can NOT WORK. They could simply came and say, your email wasn't good etc, But to say that It wasn't not working prove that all that they want is to keep my winning no matter what. I wouldn't play at this casino because of this fact, went players request withdraw with a simple solution that work 99.99999% of the time are pretty scary. Specially went i was 2300$ over all my experience was very frustrating and support didn't care about it, they didn't offer me a alternative, they simply leave it dead saying it's not working, it would be nice if they would offer a alternative rapidly but they leave the cash into my account not saying anything except " play sucker, play, play, play..... "
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LuckyRed is one of the best RTG Games offering Casino. If I feel that I’m up for a RTG casino then it’s either LuckyRed or InetBet, where I make a deposit. Almost a year ago I’ve downloaded this software through LCB and used this exclusive no deposit code LCASINOBONUSES.COM to get the free 50$. I was lucky enough to meet the wagering requirements. I’ve sent my documents, made a deposit of 21$ to verify my account and received money via Neteller the next day my documents were approved. But you should know that they do not accept full time students, for whatever reasons. At my third or fourth deposit, I was lucky again to make of a 30$ deposit with a 70% match bonus, nearly 700$. I requested again a payout, on a Friday this time and receive it on Monday. You should also know that they do not pay on weekends. But there are not many RTG casinos paying on weekends anyhow. Once verified you can expect to receive your money in 24-48 hours (If you are using e-wallets). The slot I like most is count spectacular, it’s just great if you get four of these expanding wilds. I was not lucky enough to get five of them though. I’m still trying. ïŠ But my biggest hits I had on the Golden Lotus slot, another great slot with two different types of free spin features. The Club World Casinos slot is great too, with 100 possible free spins to get. The software runs very smooth, no stuttering or the like, that’s great because I’ve seen some really bad examples as well. Besides the welcome bonus they are also offering weekly very good bonuses. From time to time they are even giving match bonuses without wagering requirements. This type of offers are very rare at reputable casinos, it’s clearly another big advantage of LuckyRed Casino. Just a little thing about slots at RTG casinos, I think that they are mostly high variance slots, means, you can have sometimes very long losing streaks, but if you hit something then there is a good chance to win big ïŠ Have fun.
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Lootva - I asked this exact question yesterday and was told - yes you can - even the NDB. I won the $250 from all star slots and I'm going to send in documents first and we'll see how quickly they guys pay, I've waited weeks for payments from some sites before
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Hi Ben, LuckyRedCasino is one of the better online casinos , so I am sure there is a valid reason as to why they chosen to refuse your payment. None the less if you do have a legit complaint I propose you to private message their representative Marty here : http://www.lcb.org/onlinecasinobonusforum/profile/?u=12494 best LCB Admin
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DO NOT PLAY HERE!. Win and they wont pay you. I won a mere 70 dollars and they refused payment and I gave them all the documents and met all the requirements. Its a scam casino and there is no chance of payment from this casino so look somewhere else.
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As this is a part of Club World Casino (CWC) group, make sure you check with the support (and they have a 24/7 phone support available) if you can register and get bonuses if you already have an account on some other site from their network. Worth noting that the support is quite professional and helpful, and there were no problems whatsoever. They are using the Real Time Gaming (RTG) software, available both instantly from the browser, or downloadable software, and I almost always choose the first one. Sadly, no mobile site version. You get over 120 different games to choose. Like on many other sites which are using RTG software, you get to collect Comp points (one point for every $10 you wager) that you can later exchange into money (100 points are worth $1), which is a cashback variant. At this moment, they have a 400% welcome bonus for the first deposit, where you can get up to $4000!
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Is there anyway you can help me get my $359.00 from Classic Coin Casino. I was in the process of getting my paper work together and the next day (which has been about six weeks now) I haven't been able to get through to the support . Have they closed the doors or do you know what I should do?? Thanks!!! Sharon
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thank you
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Hi krampe, the bonus terms were changed on their end, stating that bonus is indeed non cashable. This is why it was deducted from your winnings. We have accordingly updated the bonus terms under this review. We apologize for any inconvenience cause and congratulate you on your winnings and successful withdrawal. Best Admin
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re: we will look into it for you. Any news from Lucky Red?
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Re: Hi eslinev, we will look into it for you. best Admin Sorry logged in to LCB from friends account
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Hi eslinev, we will look into it for you. best Admin
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I requested cashout of $250+$20(deposit), but received only $227, they removed $50 from free chips but I see that on your site wrotted that $50 free is cashable too, if possible can you help me to get $43 more or correct info on your site, my username in Lucky Red casino is "krampe"
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i personally think this is a great sight.
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played today here for the first time after doing a lot of research on reviews and rating etc. Very disappointed. Almost never hit the bonus playing $1.50-$2.50 a spin and never won hardly anything on the bonuses. I must have gotten 2 eggs over 50x on T-Rex and did not get the 3rd one for the bonus..same with Count Spectacular..he came in the first row over 20 x and never in the last row for the bonus..bad bad bad...deposited $100 and got the 400% bonus for a total of $500 and I don't think I lasted 2 hours tops-won't be going back ther again
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Hi Abu, have they paid u?
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I won 250 dollars. sent all documents which they asked, but money to me didn't pay, every day speak "tomorrow", it proceeds 10 days. I think it swindlers. Money doesn't pay.
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you have to send your id an invoice and copy of the credit cards (if you use) to deposite (at least, it was asking that to me) and you say CWC is worst?? i disagree its hard to win there? yes it is, but, if you win they take 24 hours to pay, it was the casino that payed me faster, and deposite to cash out the free bonus? of course, what kind of player you are? only free?
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so players what you have to send to this casino that you can get your money?
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only 250$ that sucks lol
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Hi Jape, 5x Bonus max cash out, Minimum deposit $20 to cash out
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hey i get my free 50$ in lucky red casino when i was using that lcasinobonuses code and i have win over 2000$ so how much i can withdrawl now if i deposit 20$ there i have money left in my account now 796.49$ can i use visa electron there
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lbrebel good question... and exactly why we put the terms up for all the bonuses.. \"Bonus type cashable?\" This means can you withdraw the bonus money after you have completed the wagering... e.g. if you have the bonus $50 play out the wagering and have $200 in your balance and the \"Bonus type cashable?\" is YES then you can withdraw all $200, if NO then you can withdraw only $150. \"max bonus\" is the maximum bonus that can be claimed from this promotion. e.g. if its $4000 max bonus and the bonus is 400% you will only get $4000 bonus even if you deposit $2000. \"code\" is the code you will need to enter into the casino software before depositing to claim the bonus, on no deposits you will not need to deposit of course. \"bonus given\" is will the bonus be credited to your account before or after you have completed the wagering requirements. \"5x Bonus max cash out, Minimum deposit $20 to cash out\" This means the most you can win from this bonus and withdraw is $250 (5x$50, $50 being the bonus) and to withdraw you will need to make a deposit of $20 (this is to ensure you are who you say you are and to prevent fraud etc) \"lowest WR\" is the lowest wagering requirements of all the allowed games which is usually slots but this info can be found in the specific wagering requirements for each game in the bonus information. This information can also be found here http://www.lcb.org/glossary.html
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bonus type cashable? max bonus code Bonus Given lowest WR No Deposit Bonus - EXCLUSIVE cashable $50 LCASINOBONUSES.COM before 40xbonus 5x Bonus max cash out, Minimum deposit $20 to cash out Can you explain exactly what this means? I have been screwed so many times when I get bonus deposits, like $200 free play and then I can\'t withdraw. The last site I went to told me I had to wager $970 more before I could request a withdrawal. what exactly does it mean under the column lowest WR? Thank you.
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Hi laogotti, if you play on a deposit bonus and you clear the wagering requirements then yes you get to keep it. The casino has 2 offers, one for slots, keno and scratch cards and another for other games. Make sure you get the right bonus for the games you like to play. Should you have other questions it would be best to aim them directly at the live chat for the casino for a fast response :o)
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if u play on a deposit bonus and u hit the random jackpot do u get to keep the winning on the jackpot
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I have gone through numerous codes for this site and yet to be able to play. Has anyone else been able to get one activated.
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dbatiste, I am not sure what exactly you are asking here... and it also seems it would be better suited to ask in the forums.
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AND BASICLY THEY SAY OH WELL MAKE ANOTHER DEPOSIT AND THEN WE WILL HELP YOU SO MY DEPOSIT WENT OF COURSE WITH NO WELCOME BONUS AS THEY CLAIM ON THEIR WEBSITE
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I HAVE PLAYED AT A FEW OTHER CASINOS THIS IS THE WORST USUALY WHEN YOU DEPOSIT MONEY YOU CLAIM YOUR BONUS AFTER WORDS THEY DONT LET YOU CLAIM YOUR BONUS YOU HAVE TO CLAIM IT BEFORE WHICH IS A TRAP BECAUSE THEY HAVE A CASH OUT REQUIREMENT ON THAT MONEY TRYING TO GET A HOLD OF SOMEONE TO SAY HEY I DIDNT KNOW YOU HAD TO REQUEST A BONUS COUPON BEFORE PLAYING IS IMPOSSIBLE THEY SAY THEY WILL GET BK TO YOU BUT NEVER DO I NEVER HAD SO MANY PROBLEMS WITH A CASINO B4 I WOULD STRONGLY ADVISE U FIND ANOTHER CASINO TO PLAY AT