About this review
Ana (Anchi) and our shared in-house network team aim to refresh casino facts, operator terms, withdrawal information and licence evidence by each month’s end. LCB forum members also share withdrawal tests.
Month-end is a target, not a completed check. See documented evidence below. We may earn commission from affiliate links.
Video review
Casino screenshots
The seventh planet in our Solar System is Uranus, but there is no connection between that and Planet 7 Casino. This long-running, US-facing casino runs entirely on Real Time Gaming software.
Planet 7 has a poor reputation for paying out, and its current terms explain why: withdrawals can take up to four weeks, payouts are capped at $2,500 a week, and card deposits carry fees of 3–10%. Read the banking and licensing sections below before you decide to play here.
Games
All of Planet 7’s games come from Real Time Gaming, and the site lists more than 200 titles. That is small next to multi-provider casinos, but RTG’s catalogue covers slots, table games, video poker and specialty games, and Planet 7’s FAQ says its games are certified fair by testing firm TST.
You can play in your browser (Instant Play) or through a downloadable Windows client. The download is not available for Mac.
Slots
RTG is best known for its slots and progressive jackpots. Its catalogue includes long-running titles such as Achilles, Caesar’s Empire, Cash Bandits 2 and Megaquarium.
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Shark School | 50 | ||||
 | Golden Lotus | 25 | ||||
 | Hen House | 25 | ||||
 | Achilles | 20 | ||||
 | Dream Run | 25 | ||||
 | Crazy Dragon | 1 |
Table Games
RTG’s table range covers baccarat, several blackjack variants and poker-based table games such as Pai Gow Poker.
Video Poker
The video poker section covers RTG’s standard paytable games.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Loose Deuces Video Poker | Real Time Gaming |
Specialty Games
RTG’s specialty range includes keno, scratch cards, roulette and craps.
Supported Devices and Platforms
Planet 7’s mobile casino runs in your phone’s browser on iOS and Android, with no app to install. On desktop you can use Instant Play in any browser or the Windows download client.
Banking Methods
Planet 7 accounts are in US dollars only. According to its banking page:
- Deposits: Bitcoin, Litecoin and Ethereum from $30 with no fee; Visa, Mastercard, Amex and Discover from $30 to $1,000 with a 3–10% fee; Changelly from $60 to $200.
- Withdrawals: Bitcoin ($50–$2,500, fee up to $40), bank wire ($100–$2,500, fee up to $20), cheque ($100–$2,500, fee up to $25) and Coindraw ($20–$2,500, 5% fee). Card withdrawals are not available.
The terms set slow payouts. Each withdrawal can take 7–10 business days to be reviewed, then a further 7–10 business days to be paid. The standard limit is $2,500 per week, which VIP players may have raised, and monthly limits of $5,000 or $10,000 apply depending on your balance compared with your total deposits. A large win can therefore take months to collect.
If you withdraw a deposit that has not been wagered at least once, Planet 7 charges an 8% fee (minimum $4).
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 American Express | ||
 Bank Wire Transfer | ||
 Check/Cheque | ||
 Discover | ||
 MasterCard Credit | ||
 Visa Credit | ||
 Bitcoin | ||
 Litecoin | ||
 Ethereum | ||
 Bitcoin Cash | ||
 Dogecoin | ||
 Players Rewards Card | ||
 Ripple | ||
 Tether | ||
 MasterCard Debit |
Customer Support
Planet 7’s contact page offers 24/7 live chat and email at [email protected]. No phone number is listed.
Responsible Gambling
Planet 7’s terms mention deposit limits, cool-off periods and self-exclusion. Self-exclusion is requested through live chat and takes effect immediately. There are no self-service limit tools or reality checks in the account.
Licensing and Availability
Planet 7 Casino is operated by Primrose Media Limited (company number 15804), registered in Anjouan, Union of Comoros, according to its terms and conditions. The terms say it is licensed in Anjouan under the Computer Gaming Licensing Act 007 of 2005, but give no licence number, and we could not confirm a licence on a public regulator register. Australia’s ACMA named Planet 7 Oz in its first round of illegal gambling website blocks in August 2020, and mirror domains such as 1planet7.com and iplanet7.com remain on its blocked-website list. The review site Casino.Guru records 90 player complaints, mostly about slow withdrawals.
The terms set a minimum age of 21 (or higher where local law requires) and prohibit players from Australia, the United Kingdom, New Zealand and much of Europe, including France, Germany, the Netherlands and Spain.
Independent complaint sites record a large number of disputes involving Planet 7 and its sister casinos, mostly over delayed or denied withdrawals and verification problems.
Our Verdict
Planet 7 has a familiar RTG game library, but its payment terms work against players: card deposit fees, a $2,500 weekly cap, a review and payment process of up to four weeks, and an offshore licence with no published number. We do not recommend it while better-regulated alternatives are available to you.
Restricted Countries
Countries that are not allowed to register at this particular online casino site include:
View all restricted countries
- Afghanistan
- Albania
- Alderney
- Algeria
- Angola
- Antigua and Barbuda
- Armenia
- Australia
- Austria
- Azerbaijan
- Bahrain
- Bangladesh
- Belarus
- Belize
- Benin
- Bhutan
- Bolivia
- Bosnia and Herzegovina
- Botswana
- Brazil
- British Indian Ocean Territory
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Cape Verde
- Central African Republic
- Chad
- China
- Colombia
- Comoros
- Congo
- Congo Democratic Republic
- Costa Rica
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Faroe Islands
- Fiji
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Ghana
- Gibraltar
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong
- Hungary
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Macau
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Mauritania
- Mauritius
- Micronesia, Federated States of
- Moldova
- Mongolia
- Montenegro
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands Antilles
- Nicaragua
- Niger
- Nigeria
- North Macedonia
- Oman
- Pakistan
- Palau
- Palestine
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Russia
- Rwanda
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent and The Grenadines
- Samoa
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- Sri Lanka
- Sudan
- Suriname
- Swaziland
- Syria
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Togo
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- Uruguay
- Uzbekistan
- Vanuatu
- Viet Nam
- Wallis and Futuna
- Yemen
- Zambia
- Zimbabwe
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I have been a VIP5 at Planet7 and several sister casinos for several years. If I recall correctly it's been since 2010. They have the best no rules bonuses and monthly chips. a single deposit of $100 a month makes depositors at my level eligible for a $700 appreciation chip the following month - as long as I follow the terms - even then, based on my deposits my personal VIP Hosts have made exceptions and have been available to chat or even call me to discuss issues.
As long as you have the patience to wait for payment - they pay. My only wish is that payment was quicker - but hey, if I am waiting for $10K to hit my account after using a 420% no rules bonus - I am not complaining.
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Won on planet 7 they gave me the run around about my withdrawal and ultimately closed my account didn't pay me and wouldnt tell me why
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Just another standard basic Casino. If you think you're going to get paid out your withdrawal guess again.
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Planet 7 Casino has been a frustrating experience. The interface is outdated, making navigation difficult. Customer service is slow and unhelpful, and I’ve encountered numerous issues with withdrawals. Bonuses seem attractive, but the terms are overly restrictive, making it hard to enjoy the games or cash out winnings. Overall, I can't recommend Planet 7 Casino due to its poor support and problematic policies. There are much better options out there!
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It's 2024. Despite having always at the ready deposit bonus coupons available for players if so desired, withdrawal times can exceed 7 to 10 business days. Casino can receive and credit deposits within 30 minutes. How come withdrawals aren't processed in the same amount of time?
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this one is another waste of time no payout horrible customer service not sure why this casino still exist
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Ruby slots this one and a variety of others are all exactly the same and took me about a month to withdraw after I won and they were not easy to get your kyc process done and over with. They'll make you will wait a full week before they tell you that it didn't go through and then they'll make you wait a week again and come up with some other lame excuse. Worst group of casinos ever.
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Definiatley would never put a penny into this casino after seeing what happened to my buddy. He never got paid for his real money winnings. I would never trust any of the casino's with outrageous welcome bonus offers. 400% deposit bonus is NOT any kind of bonus in my opinion. It's actually much more of a restriction than it is a bonus. Just read the fine print and do the math. That's ALOT of wagering you'll have to do without losing your entire balance before you'll be able to cashout.
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I can't vote a Zero rating? Cuz that's what they deserve. Totally threw me to the wolves when it was time to pay out my $250. First they said I had to get verified, which I already had.. Emails take a week or more to be answered. They NEVER have anyone available to chat, so you just have to leave a message. And when there is someone there to chat, as soon as you ask why you haven't been paid....GHOSTVILLE. STAY AWAY FROM THIS ONE!
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I have to say that I really don't like this casino one bit I put a deposit in thier casino and I actually hit big and I went to claim my winnings and they denied my funds and they deactivated my account
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I’ve tried accessing Planet 7’s website today and message comes up that server can’t be found. Phones calls go straight to a busy signal. Anyone know what’s going on with them? Website crash? Taking the money and running?
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Do not deposit anything into this fucking illegal casino I won 7000 and they won't let me make any withdrawals but they have no problem taking money from your account how do you handle this it seems any criminal can open a casino online rob people and nothing happens to any of these online illegal casino bullshit casinos.
In reply to ANTHONY ZAMORA
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unbelievably rude and unprofessional company. if you are lucky enough to actually win anything. dont expect them to pay you anytime soon. terrible company
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I understand a lot of the complaints players have with Planet 7 and yes, their payouts could be quicker, however, I want to share my personal experiences with Planet 7.
I've withdrawn a couple times with them and slow, yes, but without too much difficulty or pushback from their staff.
The most recent payout I want to write about....
I'd been waiting approximately 6 days for a rather sizable payout when I had a family emergency that required air travel. I immediatley reached out to them and asked if they could expedite my payout because of my unfortunate circumstances. Long story, short, I was paid that day and sent an email of condolences. So, I gotta say, I'm sticking with Planet 7 for this and, I seem to win more on their site than any other!
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I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won't even reply to any of my messages. I'm so frustrated because I'm beginning to think it is a scam! It's been over a month and all I get is an automated message stating they received my email and will reply within 7 days. When I try to connect to live chat, it does nothing. When I try to call, it's always busy! And when I email, the above happens..... nothing
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I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won't even reply to any of my messages. I'm so frustrated because I'm beginning to think it is a scam! It's been over a month and all I get is an automated message stating they received my email and will reply within 7 days.
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i think this is my favorite enclave casino, they offer 14 daily free spins for 7 days after any deposit and they have the lowest waging amount ive seen definitely in my top 3 .
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This has got to be one of the worst casinos ever! After I won, they locked me out of my account for no reason!
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Pretty much same as these other people should have read the reviews before putting money in… won 5000 tried to withdraw 2500 then they took days to approve/deny then ended up denying it, but then I still waited a few days cause I kept checking the transaction section and all of a sudden it disappeared off there, and all the deposits leading up to the withdrawal disappeared too. So these A-holes tried deleting all the transactions to make it look like I never won or withdrew anything, or even made a deposit to win anything!!! Shadiest thing I’ve ever witnessed with one of these places but I guess that’s what I get for not just going to a normal casino… don’t waste your effin time…
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Ahh, planet 7 casino!! If the planets only stopped at six then we would all be alot better off!!
It should be called planet 13 casino since 13 is supposed to be an unlucky number!!
I’ve just got nothing good to say about this casino.. it makes the mediocre casinos feel like some kind of winning streak!
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well before i even knew about LCB and in general how to try to vet these websites, Planet 7 was one of the very 1st online casinos I found and played at and its the reason I am so stringent about the casinos i play at now, document *everything.*
I made a $30 deposit with a match with free spins promo; i ended up with $112.50 playable with the match boost + free spins on Sweet 16. As i was playing I noticed that my balanced dropped suddenly by ~ $100, They did not have any easy pop down with your rollover to check your progress so I periodically checked with live chat. When i got to the final ~$200 to rollover to claim some winnings I started to keep closer track to how much i was wagering to make sure i didn't accidentally blow through the withdraw minimum after completing play though, i had had that happen at a different casino and i was kicking myself as i still at that point never had any real winnings that i could withdraw.
I was spinning and i knew i was about $1 away from meeting the rollover requirement I pinged live chat to confirm, upon live chat verifying i did complete the RO my balance dropped ~$100, which I thought that was the casino taking back its bonus money, however chat also gave me a heads up that "i need to to continue to to wager to be able to cover the minimum deposit and meet the withdraw minimum."
I had the funds to cover the return of promo funds and withdraw prior to reaching out to chat support. The have since block my account so i cant even access their customer service. and because they did want to cash out what would have amounted to $70 winnings, considering I did make a $30 deposit. Dirty No Good Crooks at this fine establishment
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I have cashed out on this casino site a few times for a decent amount and was eventually paid. The payout time was several weeks and 1 payout took over a month after having to contact customer support many times which is not any fun at all. So I was a weekly depositor for a while. I still play on the site but not nearly as often. I was verified last November and right now trying to get verified, address verified which hasn't changed. My utilities are included and in my husbands name so they accept insurance documents. I forwarded that information with my name and physical address it was denied so I suppose I will have to take the time at this point to contact the casino by phone. Just not sure it is even worth the time at this point, the need to be verified every 6 months seems a bit bothersome especially when your information is still the same and gets denied either way.
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Another scam site masquerading as a legit RTJ site. Their deposit bonuses are way too good to be true and all you will do is lose their games and if you should ever win to make you jump through hoops to get verified and then take months and months to pay you if they don’t make up rules that you didn’t break to say you violated the T&Cs and void your winnings or just simply not pay you for no reason at all and then close your account. STAY CLEAR!
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can you please let me withdraw my money. this ain’t right. i’m trying to get milk and food for my kids
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This is the only casino that I have ever hit a random jackpot on. It is no doubt one of the worst casinos to be caught playing and depositing at. I highly recommend spending your money elsewhere unless you just like giving it away. LCB has it at the bottom of the list for a reason
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I have waited 33 days so far for a withdrawal of $2K. I have sent every bit of documents, even my bank statements (sketchy request). Every 7-10 my request gets cancelled and I have to start the request all over again. The chat reps keep saying they go in order and I need to wait for the final approval, oh and it should be done in the next few days. The games are fun to play, but its not worth it if you cant get your winnings. Be very careful, because some free bonuses will only allow you to keep $100 Max even if you win a large amount. This confuses a lot of people, and I lost $7K at another online casino, do to this rule, that Planet 7 uses also.
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Just tried to login with a winning balance of over $50,000, received notice from Inclave that US residents are not allowed to play on Planet 7. Kind of disgusting I had this balance and it’s all gone. I had just logged in Thursday night.
In reply to Sam
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I'm from united states and planet 7 knows that and I have been approved. Being approved really doesn't meananything because it's been 10 days and they keep telling me I will get my money soon. Also it states that u can play if your from united states, that's where most of there customers are from.
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My account balance was over $50K and now I can’t login, it doesn’t recognize my user ID. Live chat isn’t working and on-line customer service isn’t answering me back. This is ridiculous!
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Follow the rules, no multi account, no consecutive free bonus, and they will honor your winnings. Getting them to pay you is another story. You will get paid but it will take forever. They make account verification a nightmare and it is hard to get them to progress through the withdrawal process unless you hound them. Once you are verified and your withdrawal has been approved, the battle is far from over. Message them every week to keep the pressure on and dont be too rude with support agents. If you walk on egg shells and hound them for months they will pay you. Highly recommend only using crypto. They charge huge fees on card transactions.
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PLANET 7 ARE LIARS AND THIEVES. I HAVEE ASKED FOR A WITHDRAWAL OF MY MONEY FOR 3 WEEKS AND THEY REFUSE TO DO SO. DO NOT USE THEM EVER
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I want a total of almost 7500 the first to pay outs I got rather quickly about week on each now waiting on my last one for months..I have going to play else where while still waiting on my money
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So I have to start this review at Planet 7 Casino with fact that they did successfully pay me out a very decent-sized win. So I guess you could say and they get a few points to my book for that. Now as it goes to the timeline for my payout, my payout took nearly three months and it was a absolutely horrible experience. I don't even know why it took so long, the never really even told me but after rigorous identity verification and a lot of patience they've actually paid me. As much as I am a fan of their daily free spins for recent depositors, it just left too much of a poor taste in my mouth for me to continue with them so I've no longer game at the casino. And also led me to avoid the other casinos and their group such as Slots of Vegas. So please pay attention to the warning LCB has at the top of the page when it comes to pass because it is absolutely accurate!
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I have played Planet 7 for several years. My identity was stolen, accounts hacked and they helped me set up a new account. I won't $1300 and although it took 7 weeks to get paid they did send my winnings and FYI it was on a free spin. Here a year plus later I have deposited several times like 5 and won $800. been almost 2 months and just today my withdraw was approved and sent through Bitcoin, my preferane. It takes way too long but they do pay.
In reply to Molina Steffey
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They keep telling me they can’t process my withdrawal with Bitcoin at this time. So frustrating
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I won $39,800 Oct. 15 th 2020. I chose checks instead of wiring. I got two checks. One for $2440.00 and two months later $2400.. It is now July 2021. Haven’t received a penny. Now their asking me questions about my banking. Want to know all my checking or savings. Also my car coverage. It’s too weird. They want way too much info. BE CAREFUL!,
I’ve also been asked to get an UNSECURED BANKING PRODUCT. It makes no sense!!
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Horrible customer service. I have cashed out from this casino multiple times but each time took over a month even after having my identity verified and all documents were approved. They required a long list of verifications including taking a selfie with a local newspaper showing the date and town. Would not recommend.
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Planet 7 owe me 2000 dollars since May 25, and haven't received a dime.Avoid answering your emails. Something need to be done. We put our money into that casino and they still want you to play.Bad reputation.
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I won $39,800 from Planet 7 . This was Oct. 15 th 2020. They sent me two checks , one in Dec.of2020 and one in Feb. 2021. Less then 2500.00 each check. Now all of a sudden they want more and more info to wire it in my acct. They said no more checks. When I sent them an acct. checking, had $40.00 in it. Now all of a sudden Bank Of America they don’t except anymore. ( Due to un foreseen circumstances ) all of a sudden. They are asking way too much info.( product type) was the exact words, but won’t tell me what exact product type. This makes no sense THEY OWE ME THE MONEY, BUT yet they want all this info. I don’t believe I will see another penny from them. Yet I’ve saved every e mail and live chats with them. I want them investigated. Losing $35,500 is NOT RIGHT! Also it wasn’t put back in my acct. either. Someone has it!
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I have been waiting for a most two weeks now.. I still have gotten paid.
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I am having a very difficult time getting my winnings. Its been expedited several times now. 7-10 days its been weeks and weeks. They say they will pay the $2,500 i won. But i dont know. Ill keep you all posted.
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Never pays out. Gives complete run around. Not worth time.
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I have written my win off as a loss. They make it easy to send them money but try getting it out.
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scammed me out of my 1500$ winnings saying i won on tri card poker with an active coupon when i have proof i won on keno, the site doesn’t even let me play poker with an active coupon. & they kept telling me my request was approved so i’d keep depositing money until i finally caught on and stopped. it took them 3 months before they would even tell me they were keeping my winnings
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Horrible place, the only reason I gave it more than 0.1 is because the games actually seemed pretty balanced. However the customer service is terrible, might as well be non-existent because they just send replies that are copy and pasted, and the issue will go unsolved for months. If you want to withdraw anything, good luck. I waited 7 months for a withdraw to process, I submitted all the verification documents, completed the play through requirements, and after 7 months of me emailing and getting no response they finally sent one to let me know it couldn’t be processed and gave me no reason why. Stay away from here, trust me.
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@gambino2much - could you please private message me your casino username and we'll get in touch with the Casino Representative.
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Ive been waiting on a 2500 withdraw since 31 DECEMBER 2020. I get the same crap everytime i log in and ask thier support.... Rest assurted blah blah blah blah....thanks for your patience...blah blah blah. dont waste your time, money or patiecnce at this scaamsino.
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Did anyone else get suddenly locked out of the casino today with a message that states that US players are no longer allowed to play? Planet 7 and all of the sister casinos have the same message when you try to load the casino.
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Everyone needs to stay far far away from planet7casino.com. They will never pay you no matter what you win. Read the real reviews like this site. Don’t fall for the marketing they pay for on other sites. They are not reputable and everyone who has actually played there and tried to cash out or is not writing a paid review for them knows that planet7casino.com is a scam of a site and will not pay you. Stay far far far away. Whether you are an American player as planet7casino.com accepts United States players, you will never be paid. Simply a run around to gather all your personal information and then never pay. Stay away!!!
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Everyone needs to stay away from Planet7casino.com. The site is a scam and, if you get your winnings, it will take months. I an currently on month three of not having received my winnings with new excuses every other week and new requests every other week. The reason the requests are every other week is because that’s how long planet7casino.com takes to respond to your emails. Whether you are from the United States, or any other country, stay away from planet7casino.com.
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Same. I was paid $100 on 1/19/21, my next withdrawl of $2300 was requested on 1/2/21, 25 days ago and $5000 more just after. Per their own T&C I should get a deposit per week. Chat is useless, with only canned responses of escalations and priority requests. They have removed their phone number from the website. They don't reply to email.
In reply to Lori
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Planet7casino.com will never pay. They will make you think they will pay and make you send a bunch of documents month after month after month coming up with excuses. They are a scam
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I gave The VIrtual group another chance by signing up for P7, and I regret doing so. Same trash customer support, horrible wait times, and you must know the rules in and out before you get anything. The lies this site spews out, are sad.
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Planet 7 will not pay me my 2.000 dollars i am so mad.... i wabt 5o go to costa rico and hunt them down...
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Planet 7 casino are thieves. I won on 3 separate occasions. Sent all my credentials multiple times. Never got paid. No response from customer service. DONT PLAY PLANET 7 OR ANY OF ITS AFFILIATES.
In reply to Janine Spillman
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They took all my winnings this is a scam
In reply to Kellie
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Yeah they gave me run around and then took it all
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Planet7 is garbage. They lie to you and waste your time . It takes 3 months to get your payout, that is if you are lucky. Alex Miller , Lauren Williams and Michael Alberts just to mane a few .Planet7 screwed me good. Im done with that scam site. Im James Lawson and I indorse this message.
In reply to James Lawson
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How did they pay you? What bank will they except?
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Isn't there anyway something legal perhaps to get them to honor patron withdrawal requests??? I just won (or from what it seems won't ever receive) 18k playing Keno. I have made two requests thus far and nothing yet.
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O well things started out great I was up $1700 ready to cash out it took 4 weeks to prove who I was then denied because I didn't use a brick and motor bank
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Horrible horrible casino! I've been depositing with them for almost a year and they closed my account today for no reason. Probably deposited a little over 300 bucks
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Please, save yourself to trouble and do not play at any of this Brand's site, this one in particular. Customer service tries to be helpful it seems but are restricted to scripted answers that are very misleading period payouts are extremely difficult and take forever if they decide to approve you after a couple months of mind-numbing difficulty
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Can u help me too please????
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Planet7 oz - I have been trying to withdraw my $1020 NZ since mid Aug 2020. They will not respond to my emails and have closed my account so I can't chat with a rep. I tried the ph number you include above, but it fails. Do I need to include a country code to call it? I also looked at the Central Disputes system as outlined in their Terms and conditions. It appears very amateurish and doesn't allow you to add the name of the casino in the space provided!! I'm very frustrated. Does anyone have any advice of where I can go for assistance or how I can contact them?
In reply to karen
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Im dealing with the exact same thing. What can we do?
In reply to Deniece F Fridy
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I'm dealing with the same issue, withdrawal requested early Sept which they approved, now claim has been sent to their payment vendor. Online chat service keep advising me wait 3-10 days BS and that they have no control over payment vendor meaning they cant escalate the issue. Other online casinos take mere days for payouts.
In reply to Deniece F Fridy
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I wouldn't bother signing up with them. Especially if you're new and wanting to collect on the "welcome bonus". I've signed up years ago and still to this day not been able to do so. I contacted "SUPPORT" and I was quickly blown off. With more questions and zero answers.
I'm Wonndering how many other people couldnt redem the bonus and told it was for multiple accounts.
I only have (well *had) one.
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Sounds like I am not alone in this. I have 2 pending withdrawals and having already been verified I thought this process would be easy. Nope. Had to email a pic of myself holding my ID and the days current newspaper. Did that a week ago. We are going on 3 weeks since the request for withdrawal and my "payout specialist" nor anyone else will answer my emails. My husband is going on a month since his withdrawal request and no sign of payment or info as to what the hold up could be. I have deposited more than a few dollars into this silly casino. I love their games, but I have a feeling I (as well as my husband) are being scammed. I will NOT tell anyone to use this site or any of it's sister sites.
In reply to Mrs TRICIA L MAXWELL
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Ive been trying get my withdrawal of $400 been vertified then yesterday got do free spins that you get for 7 days after deposit i was told the cancel my account now i cant get to it no response from my email either what can i do press this matter....
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@ Robbyn Haldeman - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
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I used to play here frequently because they offer some generous no rules bonuses but after waiting several months for a withdrawal I started playing elsewhere. My account had already been verified (which also too FOREVER) when I requested the withdrawal. I began checking in with chat regarding the status around week number two and continually was told it would be any day now. I never saw the money but it was credited back to my account at the casino and I ended up playing it and losing it.... which is likely the goal in making people wait so long. I can not recommend this casino if you seek a positive playing experience.
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@casinosingapore - could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what's going on with your withdrawal.
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this is the worst casino. more than two weeks ago i sent required documentation to them, but still nothing,,, No response from them. live chat is terrible , nothing help. DO NOT PLAY HERE!!!! my withdrawal was canceled... still not answer , no money
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I made a withdrawal on April 2, 2020 for $700. I inquired about it many times and finally they said they apologized and expedited it. I got to check my account today April 23, 2020 and they credited me $50 and claimed it was declined because of a bonus. Which is a lie I only played with my deposit no promo codes. I have all the emails and chat transcripts to prove it. They are nothing but a scam.
In reply to Rebecka Harris
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i went through the same thing they expedited my today maybe I will get mine in a couple of days.
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Made the mistake depositing/playing at Planet 7 before checking LBC reviews. On 3/28 cashed out for a $1400
withdraw, sent required documentation to them the same day and asked if it met the requirements and let me know if addition info required! No response from them. After making two addition deposits with in a week from my withdraw request, I is was locked out of the accout/website. No response from Planet 7! DO NOT PLAY HERE!!!!
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@antoniomx - This casino is on our Warning list due to extremely slow payments. However, could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.
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this is the worst casino that may have received an email to open an account and test the site with $ 25 and then finish the wagering requirements, request a withdrawal for $ 100 via neteller, submit my documents. Today this day I request information about my payment and they have blocked me without any logical reason. He read a lot of people scammed by this casino and no gaming commission does anything to prevent them from continuing to cheat players.
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I have experienced the same issue trying to cash out as others here. I’ve requested the same withdraw three times and each time after over a month of trying to contact someone they cancel my withdraw request and I have to start all over again. No one can answer questions. It has been nearly 6 months trying to withdraw, absolutely ridiculous!
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Is there a rep for this casino still? Trying to find out about a withdrawl request. I really should have read this review before deciding to spend my money there huh?
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i have 3 withdrawals pending and now my bank doesnt accept intl wire transfers they told me i need to open an acct with and intl bank but noone will give me any idea how to find such a bank. any suggestions would be greatly appreciated
In reply to Melissa
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open a bitcoin account and then you have to send it through their live help. Ask them to verify the information and withdrawal request is a-ok. Even then I've been waiting 3 months and nothing. Good luck
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I CANT RESET MY PASSWORD. 247 HELP SENDS COMPUTER GENERATED BS EMAIL STATING THEY ARE FORWARD REQUEST TO A SPECIALIST....5 DAY WAIT. TO RESET MY PASSWORD??? I JUST MADE A DEPOSIT CANT EVEN ;LOG ON AND NOBODY CAN HELP. I WANT MY DEPOSIT BACK NOW!!
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I only play here when i need to kill some time. I haven’t deposited yet and I don’t know if I will after reading that they take a long time to pay out
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Terrible ... Like a nightmare
Im a VIP status on all his casino sister and this one absolutely, but took 2 months just to verify. They say they dont accept bank statement as ability bill. How funny is this. And after a long way trying all I can do, im finally verified. And now another 2 month just to withdraw 75$ .. i have no words else!
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I’ve only made 1 deposit here. I used a bonus code before the deposit. Then a bonus code after the deposit. Then I used a 2nd bonus code after my deposit (therefore apparently voiding this 2nd bonus being possible to withdraw). Typically a site will just not allow you to use a bonus code back to back. Planet 7 allowed it but then got an error when trying to request a withdraw. After 2 long conversations with customer service, that was the final conclusion and response that I could not withdraw the money made on this 2nd bonus. Then the rep just ended the chat quickly
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I have been waiting 3 weeks for a 500$ payout after spending over 1000$ with them and I keep getting the run around.DO NOIT USE PLANET 7 go elsewhere I don't know who has faster payout being im new to online gambling but this has left a bad taste in my mouth I think ill steer clear of gambling online. I was playing and depositing daily till I encounter this , its bad business and they should be ashamed of themselves.
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I dont even care anymore that they dont pay me or anyone else. Im more concerned about identity theft, now that they have our complete ID/ Bank Account, etc. Do not consider giving them your money. There is no chance you will be paid.
In reply to Bobby
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I agree with this. I signed up for identity check because of them. Disgusting people in this world.
In reply to Bobby
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I know this was a while ago. But I have same concern as you. Trying to actually get free money is one thing. But now they have documents and access to everything. Identify theft an who knows what else. Feb. 2022 now. I just joined planet 7, and with me not asking. A "manager" named Jerry calling and leavening me voicemails...
I dont think that's to benefit me. Seems scammy to me.
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THIS CASINO IS A SCAM! You are literally not allowed to withdraw you winnings and the slot machines are RIGGED SO THAT YOU WILL NOT WIN ! I have gotten so agry about the money I have lost that I wanted to write a review so no one else falls into this trap. The customer service is a joke as well. The are not knowledgeable about any of the games and their customer service skills are compared to that of a toddler. DO NOT JOIN THIS CASINO AT ALL. YOU WILLL NOT BE ABLE TO WITHDRAW ANY OF YOUR WINNINGS SO WHY PLAY !
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I have been depositing and playing at this casino for 2 years almost and have made about 5-7 deposits, but have also redeemed bonuses. The issue is that I feel like the amount of deposits made overrules the small amount of bones claimed and not to have ever cashed out. I know it is on the Blacklist, but it was one of the first casinos I started playing with in 2016. But I'm moving on. Good luck to those that can have winning withdrawals and better service.
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I was a little disappointed after not winning with my deposit.. but i just got cashback AND there's no wager requirements. Nice touch....
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Never made a deposit but have played multiple times with the free no deposit bonuses. Seems like a decent casino though the vast majority of reviews seem to say otherwise.